Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.88

4.9 Rating 2,639 Reviews

98 %

of reviewers recommend Dunmow Group

4.9

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford,
7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 3rd September 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have used this company many times in the past, without a problem - but they were much smaller then. Issues: - Very difficult to get through to the office. Very slow to answer sometimes didn't answer at all. - Communications by e-mail confusing. They should consider what this looks like from the customer point of view. - E-mailing when the driver is en route is pointless - a phone call or text message would be more appropriate. - Phoned up to extend a skip hire - took 15 minutes to process - should take no more than 2 minutes. - Driver who collected my (mini) skip didn't bother to knock on the front door. In collecting the skip he snapped some tree branches that then needed to be cut off and also chipped three facing bricks on my front wall. He then scarpered without mentioning either of these items to me. Very poor service and "Jack the Lad" style. I took photos of the damage but couldn't be bothered contacting the office as I didn't think it was a good use of my time. - Summary - Very poor customer service, go elsewhere.”

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“Ordered for a Saturday. Not able to deliver due to staff shortage. Offered for Monday but had organised clearing garden and garage for Saturday and Sunday too, so not a great experience.”

Helpful Report

Firstly thank you for taking the time to leave us your honest feedback. We are sorry to hear about your experience with us and that we were unable to deliver the skip when you requested. I have passed on your feedback to our team, and we are working hard to avoid this happening again. We apologise for any inconvenience caused. Kind regards, Dunmow Group

“Your website advertises skip hire at up to 14 days but you have picked it up after 1 week without any notice (as far as I am aware) and we were not finished. Poor communication.”

Helpful Report

Hi Kit, Firstly thank you for taking the time to leave us your honest feedback. We are sorry to hear about your experience with us and that you felt communication was not adequate. We will look into this feedback and will ensure feedback to our team. We apologise for any inconvenience caused. Kind regards, Dunmow Group.

“Waiting for my refund for one month ! Has called 3 times .”

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“Collected half-filled skip without notifying anyone, will not be using again.”

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“This review is based on your costumer service which sends at least 100 emails and text after texts after they finished their job successfully i order a skip 4 weeks ago and still receiving emails from them very very very annoying makes you not wanna order another skip from this people.”

Helpful Report

Hi Viktor. Thanks for taking the time to leave us your honest feedback. We are sorry you felt like this. We will pass on your feedback to our marketing team. Thank you, Dunmow Group.

“Damaged property, follow up was poor, no empathy or consideration. Compensation offered (was low!!)) hasn’t been paid.”

Dunmow Group 1 star review on 15th January 2022

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“Will never use and will actively encourage other to never use this amateur company!! Booked a skip for 14 days (which is what they are priced for). On the 13th day, when I was outside still loading the skip they came to collect it. I said to the driver that you are a day early. His response was ‘well, I’ve been told to collect it today so tough’. Trying to call them, no answer and no response to voicemail. Emailed and eventually got a response saying that they are sorry but they can’t refund anything. The biggest issue was I have paid £250 for a skip and it wasn’t full. I was still loading it and clearing my garden which is what I wanted the skip for. Seeing as they collected a day early I now have to order another skip, which will cost me another £250 instead of leaving it for the full time THAT I HAD ALREADY PAID FOR!!! Awful service, followed up by awful customer service as I was offered £17 back as way of an apology! What the hell is £17 going to get me to clear the rest of my garden?? Absolute joke of a company. Service, attitude and efficiency all was appalling and I would never use them again. And needless to say, I never got the refund or any further contact.”

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“Terrible customer service brought at a price online only to be told something wrong with system and its £50 more although already paid. They would not honour price and now our money is in hold for about 5 working days. When we specifically booked a week off work to get this job done and now we can't. Thanks a lot. Total waste of time. Do not use.”

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“Very disappointing experience”

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“Service has been awful, ordered online for next day but glitch in your system so informed would get skip 3 days later, didn’t turn up until a further day and now not collected on scheduled day until about 6pm but with me having to ring to ask.”

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“Booked online for 3 days later on a Friday. Had a call the morning after confirming my order. Good service... until on the day at 3pm I called to chase the skip and was told it would probably be the Saturday or Monday. Would have been nice to have been told this, or even better, receive the service I had paid for. Asked for a refund. Won't return”

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“Did not deliver skip on the contracted date and failed to deliver it the next day at the time told. Dont bother with them, use a more reliable company”

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“Took my skip without any warning. My job was not even half way complete and the skip probably a quarter of the way full. When I phoned to ask why the skip had been taken they informed me that as I had paid cash for the skip there was a 2 week limit. When I asked what the difference was between paying cash or through the books the manager stumbled on his words and could not tell me, this is obviously a way for them to avoid tax. Do not use this company you have been warned!”

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Dunmow Group is rated 4.9 based on 2,639 reviews