Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.87

4.9 Rating 2,611 Reviews

98 %

of reviewers recommend Dunmow Group

4.9

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford,
7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 3rd September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We’ve being using this company for nearly two years while doing a house refurb. Always a great service from booking to delivery and pick up, very competitive rates.”

Helpful Report

Thanks for taking the time to leave us a great review Kim! We are so pleased to hear you choose us to help with your house refurbishment over the last 2 years. We are thrilled to learn you've always had such a positive experience with us. We always aim to provide an efficient and professional service for our customers. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service”

Helpful Report

Thanks for taking the time to leave us a 5 star review Emma! We are thrilled to learn that you found our services here at Dunmow Group to be excellent. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Have used this company many times, never had any problems always been friendly and helpful, would recommend. Kevin”

Helpful Report

Thank you for taking the time to leave us a 5 star review Kevin! We are thrilled to hear your feedback on using our services here at Dunmow Group, and is great to see your regular custom. Always aim to provide an efficient, helpful and friendly service, so it is great to learn this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very pleased with my experiences regarding Dunmow skips. Very helpful polite drivers. Good communication and paperwork sent via email”

Helpful Report

Thanks for taking the time to leave us a great review Kerry! We are thrilled to hear your feedback whilst using us here at Dunmow Group. We will be sure to pass on your feedback onto our drivers. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“arrived when requested, efficient service, helpful emails for updates and paperwork / waste certificate. would recommend”

Helpful Report

Thank you so much for taking the time to leave us a 5 star review! We are so pleased to hear you found our service to be efficient, helpful and prompt. And is great to hear your feedback on our communication emails regarding our service. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent customer service from start to finish.”

Helpful Report

Thanks for taking the time to leave us a great review! We are thrilled to hear you found our customer service to be excellent whilst using us here at Dunmow Group We will be sure to pass on your feedback to the team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Dunmow Group were professional and cleared my garage swiftly and swept it afterwards. Very happy with the service”

Helpful Report

Thanks for taking the time to leave us a 5 star review Caroline! We are so pleased to hear your experience you had when you used us for your garage clear out. We always aim to provide an efficient and professional service, so it is great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Usually book with Dunmow from the recommendation I got from a friend who works for Bellway Homes, had a very disappointing phone call with one of the colleagues on the phone which made me not want to use Dunmow after and was very angry on the phone with the previous colleagues but had a very nice advisor named Marvin rectify and sort the issues out with my numerous skips quickly, asked the right questions, added the correct information and gave amazing reassurance in making sure my business needs were met and that I was fully aware of the credible information so the mistakes from other colleagues and services I had with the company wouldn’t happen again, don’t usually do reviews but nice young guy should be recognised was unbelievable customer service which is pretty rare to find these days, real credit to the company of Sam Malins, Will be continuing to book with Dunmow Group after the service received!”

Helpful Report

Hello Dan, I am sorry to hear about your previous experience with us. Thank you so much for leaving a review with such great feedback on our sales team member Marvin, very kind words which will be passed across to him. Thanks again for using us, Dunmow Group.

“Excellent service on time and good value and friendly customer service”

Helpful Report

Hi Andy, thanks for taking the time to leave a great review! We are so pleased to hear you received an excellent and prompt service from our team here at Dunmow Group. We always aim to provide an efficient and friendly service to our customers so it great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very impressed - easy to book / arrived exactly as agreed and then collection as agreed as well. Fantastic service.”

Helpful Report

Thanks for taking the time to leave us 5 star review! We are so pleased you received a fantastic service from us here at Dunmow Group. We always aim to provide an efficient and friendly service to our customers, so it is great to learn this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Nice and easy to order via the website, delivery was on the day allocated and at a good time, collection has been organised online as well Nice smooth easy process”

Helpful Report

Thanks for taking the time to leave us a great review Leigh! We are thrilled to hear your feedback on using our new online booking system, and that you received an efficient service from us here at Dunmow Group. We always aim to provide an efficient and friendly service so it is great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Dunmow Group came recommended to me and I can happily say I would recommend them to everyone. Great customer service, good communication and super friendly team who came to take our waste away, couldn’t be happier”

Dunmow Group 5 star review on 9th September 2021

Helpful Report

Thank you for taking the time to leave us a 5 star review and a great photo of our waste collection team busy at work! We are so pleased to hear your feedback on using our friendly team here at Dunmow Group. We will be sure to pass on your feedback and photo to the team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Recently hired a skip from Dunmow group . I found the staff I spoke too professional, friendly and very efficient. The delivery and uplift were without any issues. This company does what it says on the tin . A pleasant experience 👍”

Helpful Report

Thanks for taking the time to leave us a 5 star review James! We are thrilled to learn your feedback on using our services here at Dunmow Group. We always aim to provide our customers with an efficient and friendly service, so it great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“We have had 15 skips from Dunmow Group over the past year. We have renovated a house and downsized so really needed a reliable and efficient skip company to help. We certainly got this with Dunmow Group, they deliver and collect when they say they will, the prices are very reasonable and the staff respond to queries really quickly and always take time to read the email and give a full answer. In short if you need a skip then Dunmow Group should be the first and only people you call”

Helpful Report

Thanks for taking the time to leave us a 5 star review Johnathan! It is so great to learn your feedback and experience from us here at Dunmow Group throughout your renovation project. We always aim to provide the most efficient and friendly service to our customers, so it is great to hear this is your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Terrible customer service brought at a price online only to be told something wrong with system and its £50 more although already paid. They would not honour price and now our money is in hold for about 5 working days. When we specifically booked a week off work to get this job done and now we can't. Thanks a lot. Total waste of time. Do not use.”

Helpful Report

“Helpful & efficient service. We had two skips and the drivers arrived within the promised timescale on each occasion.”

Helpful Report

Thank you for taking the time to leave us a great review! We are thrilled to hear your experience with our team here at Dunmow Group. We always aim to provide out customers with a helpful and efficient service, so it is great to learn this was your experience with us. We will be sure to pass on your feedback. We look forward to you custom again in the future. Kind regards, Dunmow Group.

“What an excellent experience!!!! Flawless communication, clear information given, courtessy call before collection. Two gentlemen with a small truck came to collect some boxes to be taken away. Both were very polite and helpful. I have not had such a great service provided for a very long time. Happy with the whole process with speed of light.😊 I can definitely recommend Dunmow Group to anyone! You made my day.🤩”

Helpful Report

“What an excellent experience! Flawless communication, curtessy phone call before collection, action with speed of light!!! I needed some boxes to be collected so I used Dunmow Group to helpme with it. Two gentlemen with a mini truck came today. They were ever so polite and helpful. I have not had such a nice service experience for a very long time. You just made my day! 🤗🤩”

Helpful Report

Thanks for taking the time to leave us a 5 star review Hana! We are so pleased to hear your experience from using our friendly call centre team to collection of your boxes. We always aim to provide our customers with the most efficient and friendly service, so it is great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Quick and efficient. The job wasn’t over priced, and the 2 gentleman who came to complete the work humoured my very excitable 4 year old wonderfully. Couldn’t recommend enough”

Helpful Report

Thank you so much for taking the time to leave us a excellent review! We are so pleased to hear your feedback on our team here at Dunmow Group. We always strive to provide our customers with an efficient and fair service so it is great to hear this was your experience. We will be sure to pass on your feedback to the team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great customer service both during ordering over the phone to the delivery driver, our skip was delivered on time and with no fuss despite access to our property being challenging. Can’t fault the service many thanks Abi”

Helpful Report

Thank you so much for taking the time to leave us a great review Abi! We are thrilled to hear your feedback on our friendly team here at Dunmow Group. We aim to provide a seamless and efficient service from the ordering to collection, so it is great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

Dunmow Group is rated 4.9 based on 2,611 reviews