Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.87

4.9 Rating 2,611 Reviews

98 %

of reviewers recommend Dunmow Group

4.9

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford,
7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 3rd September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service, very professional, knowledgeable and friendly staff (Catherine Underdown). Would recommend”

Helpful Report

Hi Debbie, Thanks for taking the time to leave us a positive review! We are delighted to hear your feedback on using our services. We always aim to deliver a professional, friendly and efficient service and we are so pleased to hear this was your experience. Many thanks, Dunmow Team

“Great communication, great service would recommend to friends and family. Will definitely use again. Keep up the great work....”

Helpful Report

Hi Emma Thanks for taking the time to leave us a positive review! We are thrilled to hear you found our team to deliver a great service with great communication. We will be sure to pass on your feedback. We look forward to your returning custom in the future. Kind regards, Dunmow Team

“Very easy to order, professional and efficient. will certainly use again!”

Helpful Report

Hi Fiona Thank you taking the time to leave us a positive review! We are so pleased to hear you found our service to be professional and efficient, and thrilled to hear you would use our services again. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“The best Skip Company I've used. Making the booking online was easy, straight forward and simple. Photos to show the size of skip compared to a vehicle very useful. Ordered and paid online. Skip was delivered on time, early in the morning, on the agreed date. No hassle. Driver was smart and dressed extremely appropriately, with PPE for the job. Very polite and well mannered. Returned the skip earlier than expected but Dunmows was more than happy to assist. Easy to get hold of on WhatsApp and phone. Was excellent in responding to WhatsApp messages. Glad they are modern. Picked up the skip, no hassle. Driver well mannered and dressed professionally for the job. Cannot thank enough. Great company, amazing service, brilliant team work and can tell that they look after staff and customers.”

Helpful Report

Hi Mrs Lau, Thank you so much for taking the time to leave us such a great and informative review! Firstly, we are so pleased to hear you found our online illustration photos and process to be helpful and very straight forward. We will be sure to pass on your feedback on the delivery and collection of your skip to our delivery team. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Great service. Really easy to book and an efficient and reasonably priced way to dispose of smaller items. Will definitely use the Man & Van service again.”

Helpful Report

Hi Mark, Thank you for taking the time to leave us a 5 star review! We are so pleased to hear you were happy with our Dunmow man with a van service - we will be sure to pass this feedback back to the team. We look forward to your returning custom in the future. Kind regards, Dunmow Team

“Dealt with Cat on WhatsApp and got my stuff collected that afternoon. Very quick service.”

Helpful Report

Thank you for taking the time to leave us a positive review! We are pleased you found our service to efficient and quick. We will be sure to pass on your feedback to the team. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Really prompt service, the guys were very polite and got through the work quickly. Fair pricing and wouldn't hesitate to recommend.”

Helpful Report

Thank you for taking the time to leave us a 5 star review! We are thrilled to hear your feedback on using our service. We stride to deliver a prompt and friendly service and are pleased this was your experience with us. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Great customer service over the phone, friendly and informative. Really easy method of ordering a skip, you order which one you want and they take payment over the phone. Price was better than anticipated, delivery/collection early in the day. Have ordered 2 skips now and will be ordering a 3rd very soon! You have the skip for 2 weeks which is great if you have a load of stuff to throw out!”

Helpful Report

Hi Helen Thank you for taking the time to leave us a great review. We are so pleased to hear your positive experience with our customer service team. We always aim to deliver a professional and prompt service and thrilled to hear this was your experience using us. We will be sure to pass on your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Team

“In over 30yrs of trading never come across a more professional and reliable skip service. Will not go any where else. Price is not the issue when all you need is for suppliers to do what they say they will do. Best ever service. Thanks you.....I have just ordered again!”

Helpful Report

Hi Steve Thank you so much for taking the time to leave us a 5 star review! We are thrilled to hear how happy you are with our service. We always aim to deliver a professional and reliable service, and it is so great to hear this was your experience with us. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Helpful staff, prompt delivery and pick up, would definitely recommend. Prices reasonable.”

Helpful Report

Hi Celia Thank you for taking the time to leave us a great review. We are pleased to hear you found our service to be helpful and prompt. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Dunmow Group are so efficient. Ease of booking skips. Immediate confirmation. Normally can arrange next day delivery. It's a pleasure to ring them!”

Helpful Report

Hi Bernadette, Many thanks for taking the time to leave us a positive review. We are so pleased to hear your feedback and experience whilst using us was efficient and easy. We look forward to your custom again in the further. Kind regards Dunmow Team.

“Very efficient service. They were here and had removed the rubbish before I realised it. Also, it's good to see they will be recycling what they can.”

Helpful Report

Hello there, Thanks so much for taking the time to leave us a review, we really appreciate it! Our waste collection team work really hard to ensure the rubbish is removed quickly and efficiently. The hard work doesn't stop there, the team at our waste transfer site to ensure that all materials that can be recycled are. We'll be sure to pass your compliments on. Kind regards

“I emailed Saturday morning and my waste was collected on Monday morning. ! Much less money than I thought it would be! Spoke to Jake originally and he organised everything. The two men that collected our household waste were extremely helpful and friendly. Excellent and quick response. I would definitely use again and would have no hesitation in recommending the company.”

Helpful Report

Hello Carol, Thanks so much for taking the time to leave us a review, we really appreciate it! We're glad to see that you were pleased with our waste collection service. Our team work really hard to ensure a quick collection of our customers waste so that your home is clear of mess. We'll be sure to pass your compliments onto the team and look forward to working with you again in the future! Kind regards.

“Delivery on time Pick up on time Great device as always”

Helpful Report

Good morning Matt, thank you for taking the time to leave us a review! We're happy to see that you were pleased with our service, and we look forward to working with you again In the future. Kind regards

“Hassle free! Two guys turned up in their waste collection van in the agreed upon time slot, and within 15 minutes had taken all of our household waste away. Great service, would recommend.”

Helpful Report

Good morning, thank you for leaving us a review! We're happy to see that your waste collection service was quick and efficient, we'll be sure to pass on your compliments to the team. Kind regards

“I hired a skip back in June, I found them very helpful the service was very good I would recommend Dunmow to anyone”

Helpful Report

Hello Sharon, thank you for taking the time to leave a review. We're glad to see that you were happy with the service you received, our team work hard to exceed expectations. We look forward to working with you in the future. Kind regards

“Took my skip without any warning. My job was not even half way complete and the skip probably a quarter of the way full. When I phoned to ask why the skip had been taken they informed me that as I had paid cash for the skip there was a 2 week limit. When I asked what the difference was between paying cash or through the books the manager stumbled on his words and could not tell me, this is obviously a way for them to avoid tax. Do not use this company you have been warned!”

Helpful Report

“Lorry driver was excellent. Very difficult address to find, driver remained patient....even had a giggle about it whilst on phone! 10 out of 10 for his service!!”

Helpful Report

Good morning, thank you for leaving a review! We're glad to hear that our drivers exceeded your expectations, they work extremely hard to ensure a stress-free delivery of your skips. We'll be sure to pass on your compliments to our drivers and look forward to working with you again in the future! Kind regards

“I had never ordered a skip before so was a little anxious but there was no need. I ordered skip online and it arrived and was collected on the correct days. I went out to see the lorry drivers who were both very pleasant. Cost was less than I thought for a small skip. Can't fault the service.”

Helpful Report

Good morning Margaret, thanks for taking the time to leave us a review! We're glad to see that you're happy with our skip hire service. Our drivers aim to be polite 100% of the time and we're able to offer a competitive price due to our size and location. We'll be sure to pass on your compliments! Kind regards

“Your driver was the most professional, efficient, helpful and skillful driver we have ever had come to our property and wanted to thank him. He represents your company in an outstanding way. Other drivers have argued and refused to come down our lane with smaller vehicles, but your driver managed to put the skip well out of the way on our driveway, and even came back and checked that he hadn't rucked up any of the gravel. It's very unusual for someone to take so much care, and it is appreciated. Please thank him for us!”

Helpful Report

Hello, thanks for taking the time to leave us a review. We're so pleased to hear our drivers exceeded your expectations! Customer service is of the utmost importance to us, we strive to be courteous and polite to all our customers 100% of the time. We'll be sure to pass your compliments onto the driver. We look forward to working with you again in the future. Kind regards

Dunmow Group is rated 4.9 based on 2,611 reviews