DROOL Reviews

Name: DROOL
Address: 51 Scrutton Street, London, United Kingdom
Rating: 4.41

4.4 Rating 221 Reviews

83 %

of reviewers recommend DROOL

4.4

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email
Queries Resolved In	3 - 6 Hours

Owen John Kinninmonth

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, every time.”

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Posted 1 year ago

“Amazing quality of print and paper! Thanks a lot ❤️”

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Posted 1 year ago

“Good quality and quick delivery!”

DROOL 5 star review on 7th December 2023

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Posted 1 year ago

“Stoked with my prints - they look great”

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Posted 1 year ago

“I received my order damaged. I contacted customer service and provided photos of the print and packaging. I have yet to get a response, it has been 3 business days since providing evidence of the damage.”

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Posted 1 year ago

“3/5. Very pleased with the arts, not exactly the same as far as the service is concerned. After the purchase I got a very detailed and appreciated mail describing how to properly unpack and frame the posters, but unfortunately it was not possibile to comply with it. Indeed, the 5 posters I ordered were contained in a paper box (vs a tube) and I had only one protective papersheet (vs 5), aspect that I precautionally assumed would prevent me to flatten all the posters at once. Moreover, out of the 5 posters purchased, one was clearly poorly cut and one had a little (but annoying) scratch. Nonetheless, I understand these issues could be due to the festive period (max work load) and the young existence of the company; thus in the future I could still decide to trust them and buying other products. Bye”

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Posted 1 year ago

“Amazing! The shipment arrived on time and it looks like an original work of art...I love the texture.”

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Posted 1 year ago

“When my print arrived damaged, I was overjoyed at the speed and ease with which DROOL replaced it. I am so excited to hang up this piece, it is so cool! Thank you for the great customer service.”

DROOL 5 star review on 5th December 2023

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Posted 1 year ago

“It's been over 3 weeks since I ordered 6 prints and I still have not received them. The art looks seems really cool and I'm grateful that I'm able to email a real person to try and resolve this, but there still does not seem to be much of an update or resolve for the shipment.”

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Posted 1 year ago

Hi Kyle, Hope you're well. I can see you are in conversation with our Customer Service team and that we are waiting for a response from the courier regarding the whereabouts of your parcel. We will ensure we resolve this for you. Thanks DROOL Support

Posted 1 year ago

“I love my prints. I ordered mine with no frame and they were delivered promptly and packaged very thoroughly. Highly recommend this business”

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Posted 1 year ago

“We still have not received our order.”

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Posted 1 year ago

“I didint received my package and contacted you twice”

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Posted 1 year ago

Hi Rosalie, Hope you're well. Sorry to hear your parcel didn't arrive. Having looked into it I can see you contacted us twice in 3 days and our team has responded. It looks like your parcel has been delayed getting into Canada. So your parcel should be with you very soon. Thanks DROOL Support

Posted 1 year ago

“great quality and style!”

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Posted 1 year ago

“Fun, cool and give my space a new look and sense of alive 🫶🏼”

DROOL 5 star review on 2nd December 2023

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Posted 1 year ago

“Amazing prints, arrived fast and perfect service.”

DROOL 5 star review on 30th November 2023

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Posted 1 year ago

“I’ve never gotten my order !! Still trying to figure out where it went… not a great post sale experience. Can you contact me please ? Thank you”

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Posted 1 year ago

Hi Victor, Sorry to hear your artwork has not arrived. If you could let us know how we could improve our post sale experience that'd be great. As we can't see any messages to our customer service team. As they'll be able to help. Having looked at your tracking it appears the delivery company couldn't make the delivery due "Gate access code needed". We've just reached out via email to help resolve this for you. Thanks DROOL Support

Posted 1 year ago

“Lovely quality, fast shipping. Very happy with how it looks now that it's on the wall”

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Posted 1 year ago

“loved my art!”

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Posted 1 year ago

“Fast shipping. Love your posters!”

DROOL 5 star review on 29th November 2023

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Posted 1 year ago

“I have not recived my order….”

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Posted 1 year ago

DROOL is rated 4.4 based on 221 reviews