Drewberry™ - Pensions, Investments & Insurance Reviews

Name: Drewberry™ - Pensions, Investments & Insurance
Address: Telecom House Preston Road, Brighton
Rating: 4.92

4.9 Rating 3,917 Reviews

100 %

of reviewers recommend Drewberry™ - Pensions, Investments & Insurance

Company Reviews

Metrics

Info

4.9

Based on 3,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Drewberry™ - Pensions, Investments & Insurance:

We are a fast-growing UK financial adviser with offices in London and Brighton.

We specialise in offering financial advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits to pensions, investments and tax planning.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road
Brighton
BN1 6AF

Write Your review

Tell us how Drewberry™ - Pensions, Investments & Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged relevant life and income protection insurance through Samantha. She was informative, efficient and great to deal with - highly recommended!”

Helpful Report

“Jake Mills did a great job at walking me through the whole process and explaining the products - thanks Jake!”

Helpful Report

“Friendly and professional without being pushy. Advisors knowledgable and have a good understanding of individual needs.”

Helpful Report

“prompt, efficient and knowledgeable service from Samantha Haffenden-Angear and colleagues at Drewberry. She made changing my income protection/PHI cover very easy. Highly recommended.”

Helpful Report

“Very knowledgeable, polite and answered all my questions”

Helpful Report

“My experience was mixed. The adviser I dealt with on day to day basis was very friendly, professional and responsive; however every stage of the process something went wrong and I ended up with a premium higher than I was quoted. I cannot work out whether this was due to bad luck or incompetence or even worse some sort of sharp practice”

Helpful Report

Dear J, Thank you for taking the time to leave your review. We really appreciate your feedback. We have investigated what has happened and you are completely right, our service standards fell well short of the level we expect, and I apologise for that. We try very hard to provide a 5-star service to our clients and I’m very disappointed. We hold our hands up, there were some errors at the application stage which had a knock-on effect to the underwriting of your policy. We’ve implemented a new process so this can’t happen again. Having looked into it fully, I’m confident the premium is correct, it’s just different from what we expected from the outset due to the combination of a couple of factors that were disclosed as part of the application / underwriting process. Given the personal nature I’ll email you privately about them. Once again, I’m very sorry for the mess up with the application but rest assured I’m confident the current premium is correct and your adviser will be working to arrange better terms for you, either now (if possible) or after 12 months of being smoke-free. If you have any issues or concerns moving forward, please reach out to me directly. Kind regards, Tom Conner Director

“Jake was at all times calm and polite. His knowledge of the products was very good, he listened to my comments and provided me with a product that I was very happy with even though it was not the cheapest quote given.”

Helpful Report

“Josh organised income protection insurance on my behalf. All throughout the process I was kept well informed and found Josh and his colleagues to be very capable and professional.”

Helpful Report

“Very attentive service from Nadeem”

Helpful Report

“Helpful and accurate to get the right type of policy for me”

Helpful Report

“Professional , simple and straight forward.”

Helpful Report

“This was a complicated application due to some pre-existing conditions. This necessitated a lot of additional correspondence with the insurer. Jake was supportive and helpful throughout, always responding promptly and efficiently. Thanks for your perseverance and all your assistance.”

Helpful Report

“I dealt with Jake Mills. He was brilliant- usually available and if not he would always return a call and answer emails. He monitored and chased the progress of my application very effectively and was friendly and professional at all times. He also thoroughly researched the right policy for me. Such a pleasure to deal with. Thank you Jake!”

Helpful Report

“Excellent - patient, friendly and competent”

Helpful Report

“I received a very friendly and professional service from Samantha when i sought quotes for Relevant Life Insurance cover. Whilst i understood the tax issues - I am a Chartered Accountant - Samantha was very clear in her explanation of the issues. I had several quotes for exactly what I asked for and these were all very competitive with other quotes I had obtained for the same purpose. All in all a very easy transaction . Thank you”

Helpful Report

“Oliver helped me identify my income protection needs and recommended suitable policies with great cover and great prices. Really impressed with the advice and support given.”

Helpful Report

“Helpful, kept up to date and believe I got the best deal to suit my needs.”

Helpful Report

“Drewberry services are very helpful and personal. The team have always done well in supporting with queries.”

Helpful Report

“Absolutely superb service, with us every step of the way. Great support & understanding.”

Helpful Report

“Very helpful and efficient - would definitely recommend due to speed and response. Good choice of suppliers given.”

Helpful Report

Drewberry™ - Pensions, Investments & Insurance is rated 4.9 based on 3,917 reviews