Dream 3D Reviews

Name: Dream 3D
Address: 1 Vincent Square, London, London
Rating: 4.90

4.9 Rating 354 Reviews

99 %

of reviewers recommend Dream 3D

Company Reviews

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4.9

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Dream 3D:

Dream 3D is a specialist retailer of desktop 3D printers and accessories from top brands such as Zortrax, Ultimaker, MakerBot and more. We specialise in the Engineering, Education and Film sectors but also cater for the Architecture, Design and Hobbyist sectors.

We understand that with this type of technology it’s great to be able to see how it works in person and discuss your requirements with an expert. That’s why we have a showroom in Surrey where you can see our range of 3D printers working for yourself. You will also be able to try out the 3D printing software, browse our collection of filaments and of course discuss 3D printing with our expert advisors.

We are much more than simply a supplier of 3D printers, we provide a full customer solution which includes meeting ongoing ownership needs such as consumables, software, training and support whilst ensuring a great customer experience at all times.

Visit Website

Phone:

02070888163

Email:

info@dream3d.co.uk

Location:

1 Vincent Square,
London
London
SW1P 2PN

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Dream 3D 5 star review on 17th January 2017

Glenn Maguire

Dream 3D 5 star review on 8th January 2017

Luke Dann

Dream 3D 5 star review on 8th November 2016

Emanuel Lupu-Marinei

Anonymous

Anonymous // 01/01/2019

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“3D printer was well packaged, but the glass build plate was not. Received a box containing a 3D printer covered in broken glass. Dream 3D claimed, and I quote... "I’ve just spoken to Ultimaker UK about the smashed build plate. Its not something they’ve come across before actually but I guess the courier must have dropped the box upside down and smashed the glass." Despite the fact that the build plate is shipped on the bottom of the box, not the top... When I expressed my concern that glass shards had probably made their way into the very sensitive motors / gears, I was told to not worry about it. When I asked to speak to an actual engineer, I was told they do not employ any (they are just a reseller). They are sending me a new glass build plate, but do not want to RMA the entire 3D printer (understandably as it would cost them... 60 GBP?). Now I'm fairly worried that the printer will either not work properly when first turned on, or glass shards in the internal mechanism will dramatically shorten its life.”

Helpful Report

Thanks for your review. Really sorry that your build plate was damaged in transit, we do our best to ensure that the machine reaches you safely. In fact when the stock arrives from Ultimaker, the build plate has a little less packaging so we added some bubble wrap ourselves to give it some extra protection. The built plate is packaged at the top of the box to try and keep it as safe as possible. This is actually the first instance we have had with the build plate being damaged in transit. We pride ourself on our high quality support for all our customers so were keen to have your 3D printer up and running as soon as possible. We spoke to Ultimaker’s technical team about this and they informed us that it would be very unlikely that this would cause any issues with the printer and that sending a replacement built plate would be the quickest way to have the printer up and running. Be reassured that if there are any issues we will of course sort them straight away. Best regards, The Dream 3D Team

“Excellent print quality, very easy to set up and use. Highly recommended.”

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“Shipping was fast and without any problems. Items were in good condition.”

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“Superb customer support and really fast answer via in-web chat. A pleasure to do business with!”

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“I ordered an Ultimaker2 3d printer, and a small selection of PLA filaments. The pre-sales support was fantastic, all my questions were answered promptly, even the stupid ones! I wasn't entirely sure which printer to purchase, but with the help of Oliver, I was left feeling confident that he was recommending the correct one for me. The purchase went through smoothly, the hardest bit being the choice of filament colours. Even better, it was delivered the next day, and within 15 minutes of unpacking, the first print was underway (It turned out great by the way). I'm quite confident that if I have any issues with the printer, Dream3D will be able to sort it out as efficiently as I think they will.”

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“I decided to purchase an Ultimaker printer from Dream 3D after reading all of the fantastic reviews the company had received and they weren't wrong! With detailed delivery information and prompt service Dream 3D should be your go to site when considering to purchase a 3D printer. Superb!”

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“I ordered an Ultimaker 2 on Monday 6th Jan 2015, I had a few questions so I phoned to place the order, the man I spoke to was very helpful and knowledgeable. I received the printer the next day by courier, and was up and printing in no time and had printed out a couple of models from the SD card supplied and one of my own within a couple of hours. This is an amazing machine and great service from Dream3d. I would highly recommend both the company and the printer.”

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“I ordered the Ultimaker 2 which arrived on the day promised and it did what it said on the box. No hassle setting up and worked first time. Very pleased with the product and the service provided by Dream 3D. john williams”

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“Quick delivery and very helpful feedback.”

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“Extremely helpful and pleasant to deal with. Efficient service and delivery. Would highly recommend.”

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“Phoned at 4pm knowing that it was too late for next day delivery (and no stock was showing) to be told that it was due in, and if I ordered quickly they could still ship. Ultimaker 2 was delivered less than 24 hours later, and not stopped playing with it since! Its a great machine and if you are prepared to tinker with the settings on a print-by-print basis, the quality is outstanding!”

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“Very helpful on the phone and machine delivered the very next day! great service will be using again”

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“After spending some time perusing the Dream 3D website I eventually chose to purchase an Ultimaker 2. The product was out of stock with a clear date as to when it would be arriving however I was very pleasantly surprised when I received an email to say that it would be arriving the following day. I don't know if Dream 3D use the same couriers all the time but the courier used sent me a text to say the delivery would be between 10:14 and 11:15 and the knock on the door came at 10:15. My printer was packaged well and contained everything it was supposed to so I am very happy indeed. Given this experience I would definitely choose Dream 3D again.”

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“Wonderful product and great service, truly plug-in and print !!”

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“Excellent service,delivery right on time. Ultimaker 2 is a great printer.”

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“I Bought an Ultimaker 2 3D printer from Dream3D in Portsmouth . After being let down by a more local dealer, I was extremely impressed with the very fast and professional service I received. The whole purchasing process was very pleasant and even when I blocked the head on the nozzle I was immediately given step by step instructions to fix it. I would have no hesitation in recommending Dream3D to anyone looking to purchase a 3D Printer of Scanner. It does not suprise me to find they are expanding to new offices.”

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“Ordered an Ultimaker 2, arrived next day as per the tracking information. Unpacked and set to printing, now 3 weeks later im almost through my first 1Kg spool of PLA and every print has been a joy to do with some fantastic results. Quality piece of kit and great service from Dream 3D.”

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“Excellent experience ordering with dream 3d. The order was received Monday morning, I had my printer set up and printing by 2 on Tuesday! Thanks dream 3d and ultimaker for a great start to my 3d printing experience.”

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“I purchased an Ultimaker 2 3D printer from Dream3D was was extremely impressed with the very fast and professional service I received. The whole purchasing process was very pleasant and I would have no hesitation in recommending Dream3D to anyone looking to purchase a 3D Printer of Scanner. Other online retailers could learn a lot from Dream3D!”

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“Always happy with the service provided by Dream 3D. Super fast processing and delivery with great feedback”

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Dream 3D is rated 4.9 based on 354 reviews