Dream 3D Reviews

Name: Dream 3D
Address: 1 Vincent Square, London, London
Rating: 4.90

4.9 Rating 354 Reviews

99 %

of reviewers recommend Dream 3D

Company Reviews

Metrics

Info

4.9

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Dream 3D:

Dream 3D is a specialist retailer of desktop 3D printers and accessories from top brands such as Zortrax, Ultimaker, MakerBot and more. We specialise in the Engineering, Education and Film sectors but also cater for the Architecture, Design and Hobbyist sectors.

We understand that with this type of technology it’s great to be able to see how it works in person and discuss your requirements with an expert. That’s why we have a showroom in Surrey where you can see our range of 3D printers working for yourself. You will also be able to try out the 3D printing software, browse our collection of filaments and of course discuss 3D printing with our expert advisors.

We are much more than simply a supplier of 3D printers, we provide a full customer solution which includes meeting ongoing ownership needs such as consumables, software, training and support whilst ensuring a great customer experience at all times.

Visit Website

Phone:

02070888163

Email:

info@dream3d.co.uk

Location:

1 Vincent Square,
London
London
SW1P 2PN

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Dream 3D 5 star review on 17th January 2017

Glenn Maguire

Dream 3D 5 star review on 8th January 2017

Luke Dann

Dream 3D 5 star review on 8th November 2016

Emanuel Lupu-Marinei

Anonymous

Anonymous // 01/01/2019

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“Amazing service provided by Mark. I had an issue with a product I couldn't get support from with the manufacturer because it was discontinued so would not accept the serial number, but Mark found out the information and got the parts needed, even providing links to help install. Next day delivery and continued support even after sale. 5 star service.”

Helpful Report

“I bought my first printer from Dream3d a long time ago, and have since bought another one, but from a different company. The reason for using a different company, was that Dream3D weren't doing resin printers then, so I had to go elsewhere. Fast forward to now, I have a fault on my Resin Printer that requires attention/advice/servicing/repairing. Not sure what at the time of writing. So I contacted the company who sold it to me, and I got a form back through the internet to fill out, with the only option was to send it back to them and purchase original packaging in order to do so. I couldn't complete the form anyway, because it wanted proof of purchase, which I no longer have. On the other hand, I contacted Dream3D, as they also sell the machine. Straight away I was given advice to not assume I knew the issue, and was offered the service of contacting the manufacturing company for me, which I accepted. About 30 mins later, I got a personal reply from the service department with advice on how to diagnose the issue, and a simple solution to fix it. Thanks Mark. It's great to see true customer service still survives in this world of corporate blandness. You've always been great at customer service, and it doesn't like you're losing your touch any time soon. Cheers Mike Howard Yeovil in Somerset”

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“Always super helpful and give advice when needed. Couldn't be happier with the service I get from Dream 3D. Really nice people to deal with.”

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“I purchased a printer from Dream 3D after recommendation from another their customers. They guided me to the right printer for my intended use. When purchasing I also consider the after sales aspect to be important. Throughout the use of my printer Dream 3D have been extremely helpful with fast replacement parts and advice for any problems I encountered. This has enabled me to reliably use the printer for business purposes. As a result I highly recommend purchasing from Dream 3D if you are looking to start producing printed parts.”

Helpful Report

“Dream 3D go that extra mile for their customers, I go to them first they are always friendly competitively priced and very prompt with delivery, I have never had an issue with refunds or returns,”

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“Buying a 3D printer is only the start of your journey when you dive into the 3D printing world. You want support and advice along the way. They have taken nearly all the anxiousness away from when an issue occurs (and they do occur), as I know that I can rely on them and their advice. The customer service from Dream 3D is an example to any company how it should be done. From issues of material shortages due to COVID-19, to break downs and sourcing components, to just general advice on printing, Dream3D has gone that step further. I'd have no hesitation in recommending Dream 3D. They are the only company I use for my 3D printing needs.”

Helpful Report

“Next day delivery was stated on order! It’s now been nearly 2 weeks!”

Helpful Report

Hi Alex, I'm sorry that there was a misunderstanding with this order and it's lead time. We have taken your feedback on board regarding the delivery information on the website. We are working to correct this issue and hope that you will consider buying from Dream 3D in the future. Kind regards, Hannah

“the help and delivery time was very very good thank y0u”

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“Despite a lot of supplier issues outside their control, Dream 3D worked with us to get the printer we needed.”

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“prompt delivery”

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“Dream 3D provide me with an excellent service in all aspects I have dealt with them, from the purchase of my printer to the speedy delivery turn around on filament orders. I wouldn't use anyone else.”

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“3D scan made excellent. We are fireplace company, and to make same carvings we need to use very high quality of examples. 3D scan was absolutely what we are looking for.”

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“Very smooth transactions and quick delivery. Always helpful if I need to pick up the phone. The packs of Haribo included are very much appreciated!!”

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“Very helpful and pleasant”

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“I bought an ex-demo Utlimaker 2+ from Dream 3D. It's in pristine condition, was a very good price and delivered when I wanted it.”

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“The website is very easy to order from and the filament always turns up next day. It is hassle free and without a doubt the easiest way to order filament for our machine.”

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“Apart from being easy to order and fast delivery, the free sweets kept me busy while opening my stuff.”

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“Not only did they offer a huge variety of printers that included one that fit my very picky needs, but they also showed me exactly how to operate it and set it up. As soon as I was back home it was running in under half an hour thanks to them! A week on and it's still running smoothly, and I have many more projects to make, so I will be visiting again soon to restock on some PLA from their vast collection. Sam Harris”

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“This is the second printer I've bought from them. Everything arrived very quickly and well packed. The team are always very quick to respond to emails and super helpful. Highly recommended.”

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“I had a query about the SD card on my Zortrax and I had the answer to my E-Mail within minutes. Excellent”

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Dream 3D is rated 4.9 based on 354 reviews