Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,456 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 1 year ago

“This service is fast, easy and reliable”

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Posted 1 year ago

“I have ordered 3 times from them I believe and 2 of 3 orders had issues. The first time, I accepted a reprint. Took forever to get done but fine. That was in December 2022. I placed another order April 2023 and wow were they terrible hardback notebooks. The soft touch lamination has a lot of downsides nowhere to be mentioned on their site. Then when you contact support they are rude and pretty unhelpful. It feels like they're blaming you for their poor quality product. I sent pics of the damage & received a response from an Ethan stating "We can offer a solution once we have a look at the 'damages' properly - So we're waiting for the rest of the evidence from you, as so far we can only see evidence of the scratch markings." As if evidence of the scratch markings was not enough lol? I guess that sending scratched up products is normal for them. I sent videos (of the exact same thing in the photos) and of course they couldn't deny the poor quality. I was asked if I wanted a credit or refund to which I responded refund because yeah, terrible service. But they didn't refund the full amount. Overall, I can't speak to the other products but stay away from soft touch laminate on anything. And if you have an issue, I'd just suggest filing a complaint with PayPal because the "customer service" is non-existent and the live chat isn't actually live.”

Helpful Report

Posted 1 year ago

Hi Destiny, Thank you for your feedback. We have taken a look into your complaint and do apologise for the condition in which your books arrived in. When they leave us they are checked and are in a good condition and it's unfortunate that they have arrived with slight scratches. Our team requested further evidence to help deal with the investigation. Thank you for sending this through. I can confirm a full refund has been processed back to you. We aim to respond to all live chat messages in under 5 minutes when they are sent to us between 9-5pm UK time. If messages are sent outside of these times then they will be responded to first thing the following working day. Should you have any other queires you can also email them to us via info@doxzoo.com. Thank you, Doxzoo team

Posted 1 year ago

“Poor customer service. Gave incorrect instructions for printing then did not own their mistake, blamed me and denied any sort of compensation. I needed to print an A5 booklet made of half folded A4 sheets. After reading all Doxzoo articles about setting up the booket file, I was still unsure about wether I had to choose A4 or A5, so asked them in the live chat. I made pretty clear the end-product needed to be A5 and was told to select the A4 size for that, so I went ahead, followed their instructions and then received an A4 size booklet made of A3 sheets. When I complained, I was told that there was no fault on their end because, in a conversation about "How to setup artwork for a half folded booklet?", I could have been talking about printing lose sheets to then fold them myself at home... Very condescending and disrespectful.”

Helpful Report

Posted 1 year ago

Hi Carla, Thanks for the review. We have taken a look at the correspondence we have had with yourself earlier today and note that we offered you print credit for the total amount for you to go ahead and re-order with corrected specification. We are sorry for the miscommunication there was previously however our customer service team responded to the question referring to "half fold" which we took to believe you were ordering a folded sheet, in which case the advice given was correct. However as you were ordering a booklet, a different specification should have been selected. We recognised that there was a miscommunication and offered the print credit for you to re-order. If you have any further questions then please do not hesitate to contact us. Best wishes, Doxzoo team

Posted 1 year ago

“Everything arrived damaged , soaking wet from the rain and huge misprinting error that is being blamed on me despite the face their document previewer is literally incorrect. In the docu previewer on drafts (ordered 4 to straighten out any issues) I added one blank page to the end of colouring books which everything being double sided equated to a blank page and the back cover inside and back to be white. So you’d think I’d added 4 not one… so I understood that the back cover was an automatic thing clearly since I only added one page. With this information in mind, I removed the blank page thinking it would still have a back cover. The document previewer even said page not cover. I have sent them all evidence of this and also 111 copies arrived in cardboard boxes soaking wet chucked about by the delivery company. Refusing to refund me and offered to reprint me the same MISPRINTED documents… false contact information and phone number provided on their boxes too. Will be contacting my bank for a chargeback and taking business else where. Guys don’t support this company. They have no phone number and I suspect they are actually overseas. Point blank refusing to give me my money back despite everything. 111 copies of booklets with 32 pages (only colour is the front cover) .. for £150 to arrive in such a state I am within my rights to have a full refund after everything they have done. I will be taking this as far as I can take it. Their responses aren’t making any sense and I’m not sure what to do. This is having a serious effect on my mental health and their customer service is the worst I have ever experienced from a company that’s supposedly within the Uk. I’m having to file a charge back through my bank”

Helpful Report

Posted 1 year ago

Hi Tony/Lara, Thank you for your review. We have taken a look into your order and live chat correspondence. Firstly, for this product we print in page count multiple of 4, this is reflected on the online previewer as well as there being a notice on the booklet page, previewer page and there is also a help article. We are sorry if this was missed however as an order to print service we will print as recieved/shown to you on the online previewer. Secondly, you have mentioned that the order is damaged due to the delivery. We have requested images to investigate further however you have not sent these through. Once received we would be happy to provide you with print credit to place a new order with a corrected page count (which is divisible by 4) to ensure you receive the look you are going for. We would not be able to arrange a reprint as it can only be of the original document as per our terms and conditions. If there is anything else we can help you with then please let us know. Best wishes, Doxzoo Team

Posted 1 year ago

“always prompt and efficient”

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Posted 1 year ago

“Great range of products, finishes, and delivery options - 10/10 recommend!”

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Posted 1 year ago

“Great quality documents, will use again”

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Posted 1 year ago

“Simply The Best Easy, quick, inexpensive and great quality that's what you get when you use Doxzoo. Couldn't be happier!”

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Posted 1 year ago

“quick and accurate service”

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Posted 1 year ago

“Printing is high quality - happy with the finish. Not folded very tightly (had to press the spine a little) but this might be just because I used a thicker paper.”

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Posted 1 year ago

“So pleased with the quality of my products, the speed it arrived at and how none of my products were damaged! Thank you!”

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Posted 1 year ago

“This is my first time using a book printing service and was glad I choose Doxzoo. The products came in time and were printed to a high standard. I could also tell that alot of care was taken to produce and package my order. Looking to order some more copies. Thanks Doxzoo.”

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Posted 1 year ago

“Now this is my preferred print and bind service”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Beautifully printed and bound, and delivered on time!”

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Posted 1 year ago

“Very efficient service”

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Posted 1 year ago

“Can’t recommend Doxzoo enough! The printing was fantastic quality and so much cheaper than quotes I’d received elsewhere.”

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Posted 1 year ago

“Excellent service from beginning to end. Quick response to my queries, good looking product and prompt delivery as promised.”

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Posted 1 year ago

“Absolutely perfect and great value”

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Posted 1 year ago

Doxzoo Online Printing is rated 4.7 based on 6,456 reviews