Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All very efficient and cheerful chap at the desk”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“The booking online was very easy. Andrew in the Weymouth depot was brilliant and really helpful. And when I may have needed a short notice van it was no problem. Great service.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“As it should be… good work.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Booking the Luton Van was easy. ...as was the payment. On the morning it was to be picked up it was clean and ready for immediate use. An excellent service with the gentleman serving us being very methodical, patient and polite. We will always use this Company as I have done ,many times in the past.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“All perfect.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Always fantastic”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Always courteous and professional, and without doubt the most competitive on price.”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Brilliant service explained everything needed to know. Lovely new car that’s was fuel efficient would recommend”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“The vehicle was clean, reliable and perfect for the day trip. The staff were extremely helpful from initial informal enquiry to the completion of the rental. I would use them again.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Appalled with service received on collection and delivery. I had some personal issues which I made the manager on site at Gillingham aware when I picked van up. Collection: The van I had reserved over the phone was given away to a customer who was there when I arrived to collect the van. It was clearly too late as he was already paying. I am not from the area so had trouble finding the site and parking my own vehicle. The site manager said he wouldn’t charge me extra but refused to give any discounts, saying he wouldn’t be able to authorise it at the time even though I know personally he could have made his own personal discretion being a site manager. He was impatient whilst I transferred money to cover the deposit which if I was told over the phone I could have organised on the way. The call handler may have told me but I am currently under the doctor foe stress and this causes me trouble taking all the information in, especially as I was already on the road and needed to get back to Surrey to collect my belongings quickly. Your manager had no time or patients to listen. Mark the site manager informed me it was an extra £200 for the deposit which I didn’t have so I had to quickly arrange transfer from family members. which I didn't have and I had to borrow it from family members. I am a single Mum with a vulnerable 11 year old daughter. We are moving to the area to escape a volatile situation back in Surrey. Mark was un-empathetic to my personal circumstances & situation saying it wasn’t his business and was just there ti take payment and organise collection which I understood. I burst into tears at one point and there was no empathy or humility towards me. Mark constantly checked his phone, impatient with the time it was taking and at ine point even stipped foe a cigarette break onsite. I’m guessing he was in a rush to get home which again I understand his needs. I booked and paid for 2 days. The van was due back on Bank Holiday Monday morning 31st August at roughly 10:30am. Your branch was closed by the time I managed to phone to say I wasn’t going to make it back due to a hold up with gaining access to my storage in Surrey. I phoned twice on Sunday 30/08/21 and both times, I made the call handlers aware and make notes to ensure the message was received by Marks office to say firstly; I would be late and would pay an extra days van rental & Secondly I had damaged the glass on the passenger side wing mirror on a branch driving along the country lanes in East Surrey. I needed to report it so it would be logged for delivery back. My daughter & I had to sleep at a friends house that night 30/08/21. We left at 7am from East Surrey back to Gillingham stopping for comfort breaks along the way. Delivery - 31/08/21 Upon delivery I had to collect my own car from the town centre long term car park which I had booked and paid for until Monday 31/08/21. I had difficulty finding the car park due to the complex nature of the towns one way system and where the car park was located. At one point I had to leave my daughter in the van whilst I went on foot to find it. I found my car and walked back to the van and moved it to the car park. Unfortunately sue ti my car surfing for 3 days bot used, the battery had died. I had got my daughter to tun to the shop to buy a battery as Initially I thought it was the key battery that had died. It hadn’t, it was the main car battery. My trickle charge battery was dead so I decided ti try and jump start it with the rental van. Whilst organising myself and the jump start Mark and a colleague appeared. He had seen the van, had not git any of your call handlers messages and was here to, in his words “repossess the vehicle” I had my daughter and all our personal belongings in the back of the van. Due to the size of the van, which I hadn’t needed in the first place, my belongings had emptied out of the van and slid around in the back whilst travelling. I was then forced to unload myself and daughter and all of our personal belongings of good, clothes, shoes and a cage by mark and his colleague who were sat in a vehicle in the car park watching. There was no attempt foe them to help. It was humiliating and extremely stressful to have to do that with just my 11 year old daughter to help. Locals kept stopping to stare, some laughing and pointing, others thankfully were very helpful and kind. Due to the nature of this “eviction” I wasn’t able to get any much needed monies from my deposit refunded. I haven’t yet been quoted on the damage to the passenger wing mirror. I today need to buy uniform for my daughter foe her to start school in Lavington tomorrow. I am extremely disappointed, embarrassed, humiliated and overall angry my ordeal. I have taken very detailed photo’s upon collection of the vehicle. Also photos of the incident yesterday and vehicle condition. I will use these in a formal complaint to your head office and to trading standards. I was also approached by a gentleman from the local media who was interested in what was happening. I would like this matter dealt with immediately and would appreciate a call today with details of how much I am due back from my deposit and what you are going ti do about the disgusting way myself and daughter were treated yesterday. I wouldn’t treat an animal in the way we were treated. Regards Siobhan Woodard Mobile 07852106496”

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(Gillingham) - Posted 3 years ago

I’m so sorry to hear that you felt you had an unsatisfactory experience with us. Staff have been spoken to and there were a lot of other factors that went into your hire which haven’t all been included in your review. I believe that you have spoken to Mike about your concerns, and it seems the matter has been resolved. If you wish to discuss anything further, please contact Mike via email.

Posted 3 years ago

“Excellent service .”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Excellent. Luton van with lift got everything moved with 1 load.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“The bloke at the yard was helpful but I wasn’t happy I didn’t get the I ordered. I ordered a large SUV and was greeted with a small car which was no way big enough for a family of 5.”

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(Gillingham) - Posted 3 years ago

“Great service and simple procedures. Brilliant Transit van with superb MPG and so easy to drive. A pleasure. Giles, Bridport”

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(Bridport) - Posted 3 years ago

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Posted 3 years ago

“Excellent as always your company is second to none and a pleasure to deal with thank you so much Len Hansford”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Fantastic staff and service”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Easy and quick vehicle rental. Made life so much simpler and before I knew it, I was done and off on my trip to London.”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“I found the whole process very straightforward and easy. The staff were very helpful and would definitely use them again if the need arises.”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Very helpful and friendly”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Excellent service and vehicle very helpful 👍”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews