Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I recently used Dorset Vehicle Rental to hire a jumbo van for my move with some trepidation having had issues with previous car rental firms. Dorset were professional, fair and returned my deposit promptly with no issues.”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“Very easy to book online and was able to pick vehicle up the night before so I could park up ready for the morning to load up .”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Overall a great service.”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“Excellent customer service very professional”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“On-line booking was quick and easy, and check-in/pickup was quick and courteous. The vehicle was excellent, high spec, and an easy comfortable drive, even with 6 ladies who'd packed for a month, even though it was just a 4 day cruise!! Great Value.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“Excellent service”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“I found Dorset vehicle rentals very efficient, and the customer service second to none . Thank you all at Dorset vehicle rentals”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Pick up was quick and easy. Not time consuming. Van was clean and tidy and all dents and scratches were shown to me prior to taking it out, or if I did notice one it was noted down. Key drop off could be more reliable with putting keys through a letterbox but all in all will use again.”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“Van was clean and ready for collection. Service was quick and polite. Van was just what was needed. Will definitely be back.”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“Always receive a great service at DVR. But on this occasion the service was slightly let down by the fact that the interior was not cleaned thoroughly. The rear passenger door pocket had obviously had ice cream or similar spilt. It was missed and was embarrassing when I collected relatives to see the mess. In these days of post covid, I would expect a higher level of cleanliness. It was obviously just an oversight on the cleaning team but needs highlighting. But the car was superb as usual in its performance.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your review, I will make a note of this to our manager & inform the cleaner of this. Apologies this happened, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Excellent service, clean van and ready when wanted. Cannot fault.”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“As always great service from Andy and the team in Yeovil. Last minute booking and vehicle ready to go at 8am. Quick and easy to use website. My first choice when looking to hire a vehicle.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“Great service very helpful, would of liked to receive confirmation of vehicle return though”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Very helpful, to the extent of allowing me internet access to sort out my follow on transport. Thank you”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“Brilliant service. So very grateful”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“Always courteous, professional and friendly…also usually the best price…what more can one ask for ?”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“great friendly service and quality vehicle”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Excellent! Friendly, efficient and affordable.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“Our car broke down en route to Scotland for 10 days and at very short notice the Dorchester branch confirmed that they had an automatic estate available, we completed most of the paperwork over the phone and they stayed open until I could get a lift to the branch. We were due at a wedding so the branch reactions managed to keep us on track. Very friendly, professional staff and great service.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Friendly, helpful and patient guys in the office. I had a long journey and the van was brilliant to drive. I would use them again.”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews