Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Good service and value for money.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Good friendly service with clean ,reliable vehicles”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Van was Ok lots of minor damage and no fuel flap/ cap. Bit annoyed that insurance excess was £2000 and only reduced. To £500 with £24 insurance fee and an additional £3 to cover windscreen chips and NO cover for damage to wheels or tyres and also no insurance for anything door/ windscreen height - so many exclusions and very high excess - puts the total cost of hire up from that advertised - add £27 A DAY if you don’t want the MASSIVE excess!”

Helpful Report

(Weymouth) - Posted 2 years ago

It’s a shame that you did not leave your name as we would have tried to contact you directly. CDW and Windscreen Cover are optional extras, and this is taken out at time of collecting the vehicle at the customers discretion. The insurance part of the hire is not our product and we are held at the mercy of our insurance providers and have to charge what they say. Dorset Vehicle Rentals

Posted 2 years ago

“Excellent service..didn't have any problems”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Great service at good price”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Brilliant customer service . The car I hired was perfect very clean .I would hire again from Dorset Rentals”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“For the short time we had the van the service was excellent the booking in and collection was very speedy and helpful as was the returning of the van”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“The vehicle was excellent and the staff were very helpful. My only suggestion is to post the height of the vehicle in the cab so that it is visible to the driver - thankfully I didn’t go into any car parks with height restrictions but nowhere is it written down in the vehicle for the driver to see easily.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“I want to say how lovely and kind the two men who saw me yesterday when I handed back car. Will definitely be using you guys again what lovely kind people”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“I've used Dorset Vehicle Rental a few times now and have never had a problem, in fact I'll be looking for another car in the near future . If I've had any queries they have always been dealt with in a friendly but professional way.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“5 stars for staff, 3 stars for van due to position of brake pedal being too high.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Very helpful and efficient service. Deposit was refunded almost immediately. Ability to return the car out of hours was particularly useful.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Very good service nice and friendly and easy to use.”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“A really good service provided by all I encountered.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“The van was terrific but the service wasn’t. The telephone call I had with the call centre led me to believe you were a friendly and open company but when I went to pick up the van the person working there was proudly charmless. I picked up at 12.30 and was told the van needed to be back before 8am the next day. I asked if I could park and was told with a shrug that I couldn’t and finding parking was not his concern. I had not had parking, cost or timings explained on the phone. So unfortunately the receptionist had to explain that the prices advertised were based on a daily rental for a weeks hire - which is misleading not per day. The call operator was also not clear that the hire was a 24 hour hire based either on 8.30am to 8.30am or 5pm to 5pm. Again the receptionist had to explain. The van was not cleaned but once I realised that I only had the van for half a day I was in a hurry to be on the road. The hire and return easy but once I started I asking questions the response was curt and indifferent. As a first time hire I am unfamiliar with the process. If your call operators have better interpersonal skills then they should make customers aware of all that is needed rather than relying on the people working on site.”

Helpful Report

(Gillingham) - Posted 2 years ago

Good afternoon, We are so sorry that you were unsatisfied with our service. Our hire charge times do go from 08:00 - 08:00 or 17:00 - 17:00 usually but it looks like you booked the van at midday and collected the van around 30 minutes later. Hence why the vehicle may have not been ready on arrival. I apologise that this wasn't all made clear to you. I imagine our staff had seen that you've hired from us before from the same branch and assumed you knew the information you needed to know about parking & the charge times. Please note we will speak to staff regarding the issue you have made and hopefully prevent this confusion in the future for you. Dorset Vehicle Rentals

Posted 2 years ago

“Thank you for your help. We really appreciate the excellent service.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Excellent service from the staff. Very helpful. Van clean and just what we needed.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Great service”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Very helpful and the vans are always in good clean condition”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews