Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've hired from DVR Bridport twice this year. Service levels have been super, both on-site at pick up/drop off and on the phone with information and bookings. The vehicles have always been clean and tidy and in good condition. We'd recommend DVR thoroughly.”

Helpful Report

(Bridport) - Posted 2 years ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 2 years ago

“This was the best rental experience I have ever had. All staff were friendly and helpful. There was no feeling of being scammed for extra money which has happened to me at most other rental places. The van was new and really comfy and also really economic for the fuel usage! The pick up and drop off were easy and then I didn’t have any issues after handing the van back in. I would use again without a doubt and would highly recommend to anyone else.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Great experience, easy to arrange, pick up and return. The people are helpful and friendly and the trucks are always in great shape. Wouldn't go anywhere else!”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Once I'd realised you have to set collect and return dates to be 1 day apart (otherwise the booking website errors, rather than flagging the date range needs to be changed), as I had planned to collect & return the same day, the booking process was quick and easy. The van was clean and existing scratches etc. were well documented and the collection was quick as I knew the documents to bring. The only issue I almost had was you need to give a Landline number - No one I know has one anymore! Return was equally quick and easy and I'll certainly use Dorset Vehicle Rental again.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Excellent service at short notice. Fair price. Very helpful, good inspection and flawless return. Would definitely use again”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Very good service. Staff friendly and helpful. Might be helpful if could hire for half a day and maybe O.A.P. rates?”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“I was a bit annoyed that the van I ordered was not available. I was given a much larger van for the same price, however, the stress of driving such an enormous van for the small job I needed to complete was not welcome. The van did not fit into one parking space as it was a LWB. Way too much stress to cope with.”

Helpful Report

(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review. Apologies that we had to upgrade you into a larger vehicle. Unfortunately, during our busy periods, this can happen as vehicles can become unavailable for multiple reasons. Instead of letting customers down, we would upgrade you to ensure you are still able to have a vehicle. Thank you for your understanding.

Posted 2 years ago

“Easy transaction minibus was clean and well presented on collection . Using modern vehicles so nonissue with reliability.would recommend 100%”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Five star service”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Great service you guys friendly and professional service will definitely recommend you with confidence many thanks.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Good service, good rates friendly staff and nice new vans, what more could you ask for.”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Excellent service, great vehicles. slight problem with overpayment but when i contacted your team it was dealt with immediately”

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(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“The staff at the Bridport Office were extremely polite and helpful.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Prices have gone up disappointing rate”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review. Prices are reviewed occasionally & unfortunately prices do get increased. In future, if you book online you will receive a discounted rate.

Posted 2 years ago

“Great staff and quality vehicle easy pick up and drop off”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“I’ve always hired from the Yeovil depot and found the staff there to be super friendly and nice,helpful, efficient. The vehicles are always tidy, up together and clean. I don’t bother looking anywhere else when I need to hire you are “simply the best” Thankyou Dorset vehicle rental.😁”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Very friendly, efficient service! Thank you!”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Excellent service, reasonably priced, would definitely use again”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“All good , easy to book online and good value xo.pared to many other hire company's. Car was clean and faultless for our holiday.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Excellent service, efficient and good prices.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews