Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Nice cars for hire, really helpful and friendly staff. Good having the out of hours drop off facility. My only bit of constructive criticism is trying to book a vehicle on line is not easy. Most times I have tried I get through to payment stage but my payment can’t be processed but it doesn’t say why. When I phoned up to book they said it maybe because the vehicle is not available. Plus then when it does say payment gone through I then get an email 24hrs later saying that the vehicle I tried to book is not available but no suggestions of alternatives. I then have to go through the process again choosing a different vehicle only to get another email saying that other vehicle I chose is also not available! Can I suggest the website only shows vehicles that are available on the dates that someone is enquiring then will avoid this issue. Or to have a member of staff call the customer to advise them the vehicle is not available and discuss through available alternatives. Thankyou.”

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(Weymouth) - Posted 2 years ago

“Easy process throughout booking and vehicle collection. Friendly service and will book van hire with Dorset Vehicle Rental next time.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Everything went according to plan and the service was excellent thank you.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“I was greatly impressed by the fantastic personal service I received, which is a refreshing change. Really helpful and efficient staff and a great van. I wouldn’t consider going anywhere else.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Good car, easy to deal with, thank you.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Great service and great vehicle.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“This company are amazing!!! I live in Poole yet would only use Dorset Vehicle Rentals even though there are many others on my doorstep. The Vans are always pretty new, great friendly service, nothings too much trouble. I would give them 5*”

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(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Good initial contact by phone. Clear communication. Very efficient pickup and drop-off. Good treatment by staff, and friendly welcome. Good new car at a reasonable price.”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“accepted my on line booking then when I went to collect no van available, then one came within 5 minutes!, then then charged me for not booking on line, a complete shower!!”

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(DORCHESTER) - Posted 2 years ago

Hello, I have looked into this for you. When you book online you are sending us a booking request which we must either accept or reject depending on availability. The booking you made online was rejected which means we never took this money it would have simply been pending in your account. If for any reason you have not received this back you will need to contact your bank. A different vehicle to what you booked online must have come available when you came in to collect & we were able to help you hire this vehicle. Sincere apologies if our service wasn't satisfactory to you. Dorset Vehicle Rentals

Posted 2 years ago

“The service was good and the staff were great. However, I was disappointed at the high excess that I was unable to reduce. I have previously rented from your company, have a uk licence but because I live currently overseas and didn’t have my National Insurance to hand was constantly concerned about having to pay such a high amount should there be any damage. This is likely to prevent me from renting from this company again.”

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(Bridport) - Posted 2 years ago

Hello, Thank you for taking the time to leave a review. Without a national insurance number, we are unable to check your UK licence & do the hire. For you to hire the vehicle we had to do it on your non-UK licence which requires a higher deposit and excess. Unfortunately, this isn't something we can change as it is our policy with our insurance. Apologies for any inconvenience. Dorset Vehicle Rentals

Posted 2 years ago

“Really clean and modern Ford van. Very comfortable drive. Only downside was the number of people in the checking in to collect their vehicle. It took about 45 minutes until I was served. The staff were excellent, polite and helpful despite having to wait a long time for their morning cuppa!”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Always good, friendly service and accommodated my request to pick the car up the evening before, which saved me a lot of hassle.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Straight forward as usual with the guys, a bit of a wait to pick vehicle and low fuel in tank even though I arrived before 8.00am. Got away at 08.25 am plus time to pick up fuel.”

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(Gillingham) - Posted 2 years ago

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Posted 2 years ago

“Thank you”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“I had ordered a SUV specifically to transport my dying father to my mothers internment - 8 hour round trip. I rang in advance to double check that a SUV specifically as it would accommodate my father in comfort for the long journey. When I arrived to pick the car up, I was given an estate car which wasn't what I ordered. It was extremely difficult to get my wheelchair bound father into the car and it was an incredibly uncomfortable journey. It was unnecessary and entirely avoidable.”

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(Yeovil) - Posted 2 years ago

We are so sorry to hear about your father & the trouble you have had. Do you know which staff member you spoke to when you rang up to check the suitability of the vehicle so that we can look into this further? Please email wendy@dvr.uk.net Thank you Dorset Vehicle Rentals

Posted 2 years ago

“Fantastic customer service. The car was perfect for what we needed.”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“Front passenger tyre needed to be inflated and was plugged, no information regarding tyre pressure on the door frame in PSI only Bars. No manual with car, not much information given by assistant when asked questions relating to switches and controls of the vehicle. Overall the service regarding the hire transaction was excellent, quick and fast. Would highly recommend.”

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(Yeovil) - Posted 2 years ago

Unfortunately, we do not send any of our vehicles out with the manuals as they tend to 'go missing'. Did you ring the 08000 51 52 53 number and speak to maintenance for help with the tyre pressure? Glad to hear that the transaction was fast. Thank you for your recommendations. Dorset Vehicle Rentals

Posted 2 years ago

“Fantastic experience”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“I always use the weymouth branch, never had any trouble, easy pick up and drop of and staff always helpful”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews