Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Car was good, spotless in and out except inside of windscreen that was a bit smeary. Staff very welcoming and helpful. Constraints on pick-up and drop-off times a bit limiting.”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for your review, we have made the Gillingham Branch know about the smeary windscreen on the vehicle. We have to set the collection and return times like this as we are very busy and the vehicles go out pretty quick once they are back with us (after they have been cleaned and sanitised).

Posted 3 years ago

“Excellent customer service and price for a very reliable car. Perfect for my rental needs.”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Excellent service. From booking to receiving and handing back. Friendly and approachable. Cannot recommend highly enough.”

Helpful Report

(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Fantastic service, polite efficient staff and great vehicles”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very efficient and easy to collect. Would definitely use them again.”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“I have used Dorset Rentals (Bridport Branch) many times and will continue to use in the future. The staff are super helpful and friendly and always there to help.”

Helpful Report

(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“From the first contact with members of staff in the Gillingham branch to the pick up day the service was very friendly, informative and professional, with the vehicle driving very well indeed. Also having covered 1000 miles the fact that there was unlimited mileage was much appreciated. Going forward I would recommend you to friends and family.”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“The van was fine, a new VW transporter. I picked it up on a busy Saturday morning and although I had a wait,that was purely down to being a popular pick up time . The staff were very helpful and efficient”

Helpful Report

(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Great Service from Weymouth”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Good value for money and great vehicle! Would recommend!”

Helpful Report

(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Sent an email regarding the condition of the car and an insurance query, got no reply! Followed up when I returned the car and the assistant manager wasn’t interested advising the manager would contact me - heard nothing! Not a great service is it?!”

Helpful Report

(Yeovil) - Posted 3 years ago

Good morning Mr Mapstone, Our Yeovil Branch is currently extremely busy and we apologise for the slow response. Your email has now been replied to & hopefully any issues can be resolved.

Posted 3 years ago

“Renting was easy. I booked online and the van was waiting for me when I arrived. On return, everything was ready for a quick handover. Great staff. Happily recommend them to anyone.”

Helpful Report

(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“The van was ready for us to collect at the time specified, in good condition and did exactly what we needed it to do.”

Helpful Report

(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“First class service”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Thank you for being able to help me with a rental - even though originally this hadn’t been possible..”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Excellent service. Very good vehicle and excellent value for money. My first choice rental company every time.”

Helpful Report

(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Very pleased with the service from Dorset Vehicle Rental. Pick-up was reasonably swift, even though the Minibus I hired was returned whilst we waited for the depot to open. The deposit was returned quite quickly as well.”

Helpful Report

(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Excellent service from Bridport branch and I would happily recommend”

Helpful Report

(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“The car hired was well presented and gave us excellent performance especially with regard to fuel efficiency for the type of car. Overall the service provided was seamless and efficient. Will definitely use again if/when necessary. Best regards, Brian Beech”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Outstanding Service This was my second visit Great Thank You John Ward”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews