Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good vehicle, clean and efficient. Phone booking person could have been more specific about the documentation required as this caused a delay. Otherwise all good. Many thanks.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager. Apologies if they were not specific, we will remind the staff member who created the booking for you for future bookings.

Posted 2 years ago

“Good service, clean vehicle, nice to still see a mechanical handbrake.”

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(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Nice friendly staff and reliable transport.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“One day rental of a transit van from Dorset Vehicle Rentals. Good pickup & dropoff experience, van was clean & well prepped. Amongst cheapest prices we could find. Excellent & highly recommend”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Expensive compared to our normal supplier but very good, easy booking and hiring service.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Brilliant service , pleasant efficient staff, wouldn’t go anywhere else.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Our hire of recovery truck on 23rd March was very stressful. We had 180 miles to travel to collect a car. After barely 80 miles the truck alerted "ENGINE SERVICE NOW" went into limp mode, lost power and revs limited. We stopped for breakfast and started up again and it was working again for the next 50 miles. Then limp mode again. It reset again when we loaded car and ran okay for half way back, then limp mode again back to home base. Drivers door could not be opened 3 times from inside. Winch was spooled on wrong way and we spent 15 mins trying to sort it out before loading car. Sent two emails in to DVR about this hire and not even had the courtesy of reply. A friend who heard about our journey said he'd hired it back in Nov 2021 and it went into limp mode on him 3 times as well. So it's been broke for 6 months. Very disappointed.”

Helpful Report

(Gillingham) - Posted 2 years ago

Hello Mr Tattersall, Please can you confirm who you emailed with your concerns so we can look into this further for you? We apologise sincerely that this happened to you and I can assure you our vehicles go into our workshops every time we are notified of a problem & vehicles are checked over before they go out on hire. Our recovery trucks are now only allowed to go out for hire when being used locally & we will ensure the vehicle has been/will be looked at in our workshops before going back out on hire. Can you please also confirm if you attempted to call our 24-hour contact number or the breakdown number? If not, please ensure in the future you do this as we can do everything we can to help whilst you have the vehicle out on hire. Dorset Vehicle Rentals

Posted 2 years ago

“Excellent service, very nice car, well presented. Staff at Yeovil branch very adaptable when I needed to make a change. Many thanks.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“I had a great ride to London collecting art. The van was comfortable and clean and drove very well. Everyone was very helpful when booking it! Thank you.Camilla from Moorwood Art”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Very good service from the team. Shane at Yeovil branch was particularly helpful. I will certainly be using DVR again.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager & Shane too!

Posted 2 years ago

“Easy pickup and return. Highly recommend.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“A bit of confusion using the website led to an error booking but this was soon sorted out on arrival. Van was clean and ready to go. Everything I needed to know was quickly explained. Returning van was straightforward. Price was reasonable. Would use again.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Siimple, quick and friendly”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“It is ambiguous booking for the van and THEN having to confirm it. It is confusing. However, the rest was fine.”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Staff helpful and polite.Vehicles clean and well maintained.Change of vehicle was dealt with efficiently with refund and deposits returned without delay.Would happily use them again.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Great service as always”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“From quote to collection of vehicles was an easy process along with dropping van back. The man who served me was informative and helpful. Received deposit monies back with no issues”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Trustworthy, reliable. Will use next time I'm moving house!”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Excellent. Collected the truck on Friday morning and took it back the following Sunday night. just dropped the keys through the letterbox. Made life so much easier and we were given a decent truck. top job. would most certainly recommend Dorset vehicle rentals”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Been using DVR,Bridport for over 20 years,John Paul and his team are really great, always friendly and supportive, even when you loose a mirror! Seriously a great service which has never let me down thanks for being there. Matt Hart Henrysbeard Festival Cafe.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews