Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used your services several times now and each time I have been satisfied. Last time I hired a car from you, it was scratched by a third party and Matt from the Gillingham branch was very helpful. I will definitely be coming back to use your services again.”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Excellent service happy staff Nice vehicle, will use again”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Very efficient, great vehicle. What more do you want? Excellent.”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Good vehicle, drove well. Thanks”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Top services , great van at a great price. Thank you and will be using you guys again”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Very efficient and helpful”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Very helpful and friendly team”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“I was very happy with the service and they went out there way to assist me in getting the car and getting me in and on my way”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Good choice of vehicles and good customer service. Thanks!”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Firstly the van I had booked wasn’t available when I went to pick it up. However I was given a bigger van at no extra cost which was appreciated. Secondly when I went to return the van, the fuel light came on yet the gauge said it was at 3/4 full. I then subsequently put in £30 and the fuel gauge jumped to 1/2. So I put in another £20 and the fuel gauge went to 1/4 of a tank. When I returned it I mentioned to the operator that the fuel gauge was broke and that I had put more fuel in than necessary. He said no problem I will make a note on the system and we will refund you half your fuel as the journey was from Yeovil to Weymouth and back (not £50 of fuel). I was refunded my deposit yet haven’t had any refund for the fuel. I spoke to a customer service operator and he said to physically go in and ask as no note was made on the system by the Yeovil branch. The service was good however I did not appreciate being lied to when I returned the van when I was honest with yourselves about refunding £25 worth of fuel.”

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(Yeovil) - Posted 3 years ago

Hello Mr Corbett, The fuel gauge on some of our vehicles is opposite to how they would normally show in a car for example so there may have been a chance of you misreading this, as this has happened in the past. To you it may have looked like the fuel was going down when it was filling up every time you put more fuel in. However, I will have the workshops check the fuel gauge just in case! Normally we do not refund for excess fuel so I will get in contact with our Yeovil Branch and look into this further for you. Thank you Dorset Vehicle Rentals

Posted 3 years ago

“Highly recommended very helpful, friendly and welcoming”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Excellent service”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Excellent service and good value, too.”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Quick and excellent service.”

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(Bridport) - Posted 3 years ago

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Posted 3 years ago

“Very efficient and good value.”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very helpful & friendly staff. I could have done with just a little bit more info when I picked up the van - i.e where the fuel input was, how to adjust the wing mirrors, but these were resolved. Overall, a good and efficient service.”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“No fuss, excellent vehicles and great people to deal with”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Very good service and car!”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Helpful, speedy service on collection of car. Limited choice of car although we were a late rental but car suitable for our needs. Good value for money for 24 hour rental. Would use again. Thanks.”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Paperwork took a while to complete on the actual pick up day. But polite, helpful staff. Would definitely use again”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews