Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking and collection process. Deposit took longer to return than I would have liked, but it was within the given timeframe. Great van.......clean, undamaged, easy to drive. Will use again.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“I went in to the office in Bridport personally. The customer service was exceptional. They were really helpful with the information given and nothing was too much trouble. Thought the price was also reasonable for the hire of a minibus. The process to hire was also very quick and easy. Thank you for a great and local service.”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“The vehicle was satisfactory for getting around. I found the gear change rather clunky. Just not smooth in its changing up and down.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office & the workshops see this.

Posted 1 year ago

“Great customer service, really helpful staff. Highly recommend Dorset Vehicle Rentals!”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Usual courteous and efficient service in Bridport office. No problem when I wanted to change the van for a different one.”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“Very straight forward and helpful. Thank yiu”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“Very straightforward and easy.”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“Always a good experience renting from Bridport branch, friendly and professional. 5 star excellent”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“As Always excellent service from the team at Yeovil DVR”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“All good great service. Will use again when the need arises”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“After a major breakdown to my car, very understanding service from the Rental in Bridport - really saved the day for a special birthday.”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 1 year ago

“Extremely easy on line booking and good descriptions of the available vehicles. I particularly like receiving a vehicle full of fuel and returning it full as you are not then charged for estimated fuel use. My only suggestion would be to highlight and draw attention to the need to apply on line for a code to allow the company to check DVLA license details as I felt that this requirement was hidden in the blurb. An excellent company with friendly staff. Would thoroughly recommend them and will use them again when required.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“A top quality vehicle, and most helpful staff (dad and son). We’ll return!”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“Ah yes I forgot to say, the rear light was out on collection, thought it was the indicator but turns out it was rear offside. Lucky I was not stopped! Anyway please clean the cab up as well. I know it’s a work van but tis pretty grubby.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review. Did you mention the light not working on return or call us when you realised? We will make sure that the Guys at Head Office see this & will pass the message onto the Cleaner & workshops for you. Sincere Apologies regarding this. Dorset Vehicle Rentals

Posted 1 year ago

“Excellent service, very easy to book, collect and return. The prebooking advice about the size of van was invaluable. Great service from the Dorchester branch. Thank you”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

“Always exceptional service! The team always do everything they can to be accommodating, making van rental a breeze!”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“The van was clean and tidy but none of the phone or sat nav chargers worked”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 1 year ago

“Excellent service, nice car and very easy to book”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 1 year ago

“On time and helpful. Nice vehicles and reasonable”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 1 year ago

“Nice vans, very clean. Staff very friendly and very easy process.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 1 year ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews