Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Highly recommended.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Always a great service to use”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Great service, van was perfect. Highly recommend”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Very helpful and efficient.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“fantastic and easy to use service - these guys were friendly and no faults”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Prompt response to enquiry, quick to arrange suitable car keeping me mobile whilst my car in for repair. Excellent service !!!”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Very good reliable efficient service”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Great in every way”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Great service with a nice selection of clean, reliable vehicles.”

Helpful Report

(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“The service was good but I was disappointed that I was told about the excess insurance charge at the time of collecting the van. This was an additional £18. Clean van. Easy to collect, easy to return with key drop off box. Only one other concern, would have been nice to receive a courtesy call in the morning to say that the van had been checked and the deposit was being returned. In fact, I don't think I have had anything verbally or in writing to that effect.”

Helpful Report

(Bridport) - Posted 2 years ago

Hello Mr Kingston, Unfortunately we cannot offer the additional extras such as the Collision Damage Wavier to all customers & as these are completely optional and many customers choose not to take them out, we do not include them in the cost online. If you had returned the van within our opening hours, a staff member would have checked over the van with you & refunded your deposit with you. Unfortunately as we get so many vehicles returned out of hours and due to being so busy we do not have time to call each customer individually to notify them of their deposit has been refunded. You are welcome to call us or email us in the future if you hire a van & return out of hours if there are any concerns about your deposit or simply if you wish to confirm it has been refunded. Thank you for taking the time to leave a review. Dorset Vehicle Rentals

Posted 2 years ago

“Very simple process and great experience.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Professional no nonsense hire. Friendly service, clean vehicles and fast deposit return. Hires should be aware that a land line number is required when hiring.”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Easy process. Helpful and pleasant staff.”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“I have been a regular user for about 16 months and use vans for work. On the whole the vans are very good and in good condition with carplay and cruise control etc. however a few times now the vans have looked a bit tired, dents and scratches, no CarPlay, no cruise control. When I am using them to drive to the Lake District or Scotland these are things I need. I will try again next time I need a van however this will be the last chance, and I will be forced to look elsewhere, for vans with the basic requirements”

Helpful Report

(Gillingham) - Posted 2 years ago

Thanks for your review, Darren. Many of the vans on the hire fleet are basic Leader Models, but we do have some vans which are higher spec. When you next need a van call us at Central Reservations and we will see if there's anything we can arrage for you and attempt to lock you into a vehicle with the correct requirements, although this is difficult at peak times and we can never guarantee it. Dorset Vehicle Rentals

Posted 2 years ago

“A very good service”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Very efficient”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“A friendly team providing clean, reliable cars.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Well run. Will always recommend to friends and family.”

Helpful Report

(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Thank you for the great service. The van I have used was brilliant.”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“All very helpful and vehicle exactly as needed. Thank you.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews