Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

“Staff were very friendly, very helpful and car was excellent. First rate service. Five stars at least!”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Prompt response to enquiry, quick to arrange suitable car keeping me mobile whilst my car in for repair. Excellent service !!!”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“The service was good but I was disappointed that I was told about the excess insurance charge at the time of collecting the van. This was an additional £18. Clean van. Easy to collect, easy to return with key drop off box. Only one other concern, would have been nice to receive a courtesy call in the morning to say that the van had been checked and the deposit was being returned. In fact, I don't think I have had anything verbally or in writing to that effect.”

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(Bridport) - Posted 3 years ago

Hello Mr Kingston, Unfortunately we cannot offer the additional extras such as the Collision Damage Wavier to all customers & as these are completely optional and many customers choose not to take them out, we do not include them in the cost online. If you had returned the van within our opening hours, a staff member would have checked over the van with you & refunded your deposit with you. Unfortunately as we get so many vehicles returned out of hours and due to being so busy we do not have time to call each customer individually to notify them of their deposit has been refunded. You are welcome to call us or email us in the future if you hire a van & return out of hours if there are any concerns about your deposit or simply if you wish to confirm it has been refunded. Thank you for taking the time to leave a review. Dorset Vehicle Rentals

Posted 3 years ago

“I have been a regular user for about 16 months and use vans for work. On the whole the vans are very good and in good condition with carplay and cruise control etc. however a few times now the vans have looked a bit tired, dents and scratches, no CarPlay, no cruise control. When I am using them to drive to the Lake District or Scotland these are things I need. I will try again next time I need a van however this will be the last chance, and I will be forced to look elsewhere, for vans with the basic requirements”

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(Gillingham) - Posted 3 years ago

Thanks for your review, Darren. Many of the vans on the hire fleet are basic Leader Models, but we do have some vans which are higher spec. When you next need a van call us at Central Reservations and we will see if there's anything we can arrage for you and attempt to lock you into a vehicle with the correct requirements, although this is difficult at peak times and we can never guarantee it. Dorset Vehicle Rentals

Posted 3 years ago

“The van was terrific but the service wasn’t. The telephone call I had with the call centre led me to believe you were a friendly and open company but when I went to pick up the van the person working there was proudly charmless. I picked up at 12.30 and was told the van needed to be back before 8am the next day. I asked if I could park and was told with a shrug that I couldn’t and finding parking was not his concern. I had not had parking, cost or timings explained on the phone. So unfortunately the receptionist had to explain that the prices advertised were based on a daily rental for a weeks hire - which is misleading not per day. The call operator was also not clear that the hire was a 24 hour hire based either on 8.30am to 8.30am or 5pm to 5pm. Again the receptionist had to explain. The van was not cleaned but once I realised that I only had the van for half a day I was in a hurry to be on the road. The hire and return easy but once I started I asking questions the response was curt and indifferent. As a first time hire I am unfamiliar with the process. If your call operators have better interpersonal skills then they should make customers aware of all that is needed rather than relying on the people working on site.”

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(Gillingham) - Posted 3 years ago

Good afternoon, We are so sorry that you were unsatisfied with our service. Our hire charge times do go from 08:00 - 08:00 or 17:00 - 17:00 usually but it looks like you booked the van at midday and collected the van around 30 minutes later. Hence why the vehicle may have not been ready on arrival. I apologise that this wasn't all made clear to you. I imagine our staff had seen that you've hired from us before from the same branch and assumed you knew the information you needed to know about parking & the charge times. Please note we will speak to staff regarding the issue you have made and hopefully prevent this confusion in the future for you. Dorset Vehicle Rentals

Posted 3 years ago

“The service in Gillingham was good, and the car of a good quality. Externally, the car was clean but the inside surfaces were grubby and greasy, especially the windscreen. In fact, I had to go home and clean it before setting out on my journey. At arrival at my destination, I wanted to have a shower. This may be acceptable for someone hiring a van for the day, but not a car for a week. Its unlikely that I would hire a car from you again for this reason.”

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(Gillingham) - Posted 3 years ago

Sincere apologies about this. I have forwarded your concerns to our Gillingham branch to make the staff aware of this. Hopefully we can avoid this happening in the future again for you. Thank you for taking the time to give us some feedback.

Posted 3 years ago

“Surprised that the vehicle didn’t have either sat nav or cruise control. Should have been told about adblue on the handover. Apart from that, Andrew was efficient making the booking quick and easy and the return especially so.”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“At no Fault to matt and his team, i collected a 7.5 tonne lorry that was not up to the job. Many issues and not nice to drive but Matt and I think his name was Mike rectified the issues by revising the hire fees when I returned the vehicle. Great customer care. I would still hire from the team due mainly to good customer care.”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager. - Apologies for any issues you had with the vehicle & we are glad Mike was able to help you.

Posted 3 years ago

“Nice people but understaffed on a Saturday morning, the whole process seemed rushed especially as the vehicle had a number of scratches and dings, I was a bit worried I would miss one and get charged.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review. We apologise for the wait & thank you for your patience. Yeovil is a very busy branch & staff are working hard to serve all customers as quickly and efficiently as possible. Your deposit was refunded in full yesterday.

Posted 3 years ago

“Firstly the van I had booked wasn’t available when I went to pick it up. However I was given a bigger van at no extra cost which was appreciated. Secondly when I went to return the van, the fuel light came on yet the gauge said it was at 3/4 full. I then subsequently put in £30 and the fuel gauge jumped to 1/2. So I put in another £20 and the fuel gauge went to 1/4 of a tank. When I returned it I mentioned to the operator that the fuel gauge was broke and that I had put more fuel in than necessary. He said no problem I will make a note on the system and we will refund you half your fuel as the journey was from Yeovil to Weymouth and back (not £50 of fuel). I was refunded my deposit yet haven’t had any refund for the fuel. I spoke to a customer service operator and he said to physically go in and ask as no note was made on the system by the Yeovil branch. The service was good however I did not appreciate being lied to when I returned the van when I was honest with yourselves about refunding £25 worth of fuel.”

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(Yeovil) - Posted 3 years ago

Hello Mr Corbett, The fuel gauge on some of our vehicles is opposite to how they would normally show in a car for example so there may have been a chance of you misreading this, as this has happened in the past. To you it may have looked like the fuel was going down when it was filling up every time you put more fuel in. However, I will have the workshops check the fuel gauge just in case! Normally we do not refund for excess fuel so I will get in contact with our Yeovil Branch and look into this further for you. Thank you Dorset Vehicle Rentals

Posted 3 years ago

“Only needed van for one day, a Sunday, but had to pay for two days because your office isn’t open on a Saturday. If van was available Saturday late afternoon and returned Sunday evening, it would be a one day rental. Customers have to pay 2 days for one day use! Also price much more expensive than last time. Will shop around next time instead of buying local.”

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(Gillingham) - Posted 3 years ago

Hello Mr Harman, Our staff work five and a half days a week so they have Saturday afternoons & Sundays off. Apologies if this isn't up to your standards. Prices have gone up unfortunately due to a national shortage of vehicles, if you book online you can receive a discount. Dorset Vehicle Rentals

Posted 3 years ago

“See previous page”

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(Weymouth) - Posted 3 years ago

Hi Emma, Apologies for the confusion, but please can you explain? Dorset Vehicle Rentals

Posted 3 years ago

“I had difficulty with the website which had a fault so I booked a van by phone. The contact was helpful and efficient and the van was ready for my collection. It was one of the higher mileage vehicles so a bit tatty but perfectly serviceable. I thought the clutch to be worn requiring the pedal to be pressed to the floor. The van was clean inside and out but it could have been improved by cleaning the seats that were stained. Return out of hours worked well. It had quite a few bumps and scrapes. Disappointing that it had less than half a tank of fuel when collected requiring time and trouble to refill.”

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(Gillingham) - Posted 3 years ago

Thank you for your review, the van has booked into our workshops to check the clutch. Apologies for the stained seats, the vehicle is due to be fully valeted. Unfortunately we are unable to deep clean the seats between each hire as the seats would be still be wet by the time customers collect the vehicle. We are increasingly busy & we do not like to let our customers down hence why sometimes we have to use vehicles with damage on. Our policy for fuel is that whatever is in the tank on collection, it must be returned with the same. This is stated in the FAQ's on our website.

Posted 3 years ago

“The bloke at the yard was helpful but I wasn’t happy I didn’t get the I ordered. I ordered a large SUV and was greeted with a small car which was no way big enough for a family of 5.”

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(Gillingham) - Posted 3 years ago

“Hand over could be improved! ,and no checks made on return of vehicle?”

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(Yeovil) - Posted 3 years ago

Thank you for your review. The young man that handed over the vehicle to you has just started with the company and his training is ongoing. Checks were made of the vehicle, but his must of happened after you left.

Posted 3 years ago

“Unfortunately the van broke down and needed recovery. Felt that I was left at the hands of the AA and that turned into a nightmare. Finally had to arrange my own transport back to gillingham.But on the positive side your team refunded all of my money and I guess it was just unfortunate.”

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(Gillingham) - Posted 3 years ago

This was really unfortunate Mr Warr and we apologise for the inconvenience that this caused you.

Posted 3 years ago

“Ordered a 'large car'. To take me and a few friends to Wales for the weekend. The picture on the website was a new Peugeot 3008 suv so I thought that or similar would do lovely. When I went to pick it up I was pretty disappointed to get a Toyota Prius, electric hybrid auto which hadn't even been washed ready for me. It was smaller and no where near as nice as I was hoping for. After I drove it away I realised that it was so gutless I actually thought there was something wrong with it to start with. It wasn't a very nice drive into Wales up and down the steep valleys. We joked that we had been given an employees car and they kept the nice rental for the weekend! Cheapest compared to rival rental companies so I guess you get what you pay for. Nice guy at reception.”

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(Yeovil) - Posted 3 years ago

We have various large cars on the fleet and it does depend on availability and due to demand all of the Peugeots were out on hire. You had actually been given an upgrade to a MPV free of charge. Sorry that you did not like the car. I will find out why the car was not ready for you. P.S. It wasn’t an employees car!!

Posted 3 years ago

“Vehicle in poor condition all round. Tatty, not sign written with company name, probably didn’t want to admit it was theirs. Braking efficiency could have been better and I had to mention this when I returned it. Only had it for about 6 hours and that was long enough. Will certainly think twice about using DVR in the future.”

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(Yeovil) - Posted 3 years ago

Sorry to read this Andrew, this vehicle is due for the body shop. Hence no stickers. As we were so busy we had to use this vehicle as we didn’t want to let anybody down.

Posted 3 years ago

“Well I would have given this company 5 stars but for the employee who tried to start a confrontation between myself and a late taxi driver.”

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(Yeovil) - Posted 3 years ago

Hi Kevin, Please can you email wendy@dvr.uk.net with either the name of the employee or perhaps a description? We will look into this further for you with your response. Thank you in advance.

Posted 3 years ago

“It would have been helpful to have had the tail lift van that was ordered. The van was clean. Easy to use booking service.”

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(Yeovil) - Posted 3 years ago

I have just checked your booking & when you booked online the amount you paid was for that of a non Tail Lift Luton so this must have been the vehicle selected when booking. Did you mention this to the Yeovil staff? If we had one with a tail lift available at the time we would have been more than happy to change you into one. Apologies for any inconvenience. Replies to reception@dvr.uk.net

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals Reviews