Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vehicle leaked when it rained over night and a lot of our belongings were soaked. The branch manager from Yeovil said he would call me Tuesday 28th September and still no call to arrange some sort of refund. I’ve chased this with still no reply!!”

Helpful Report

(Yeovil) - Posted 3 years ago

“Sent an email regarding the condition of the car and an insurance query, got no reply! Followed up when I returned the car and the assistant manager wasn’t interested advising the manager would contact me - heard nothing! Not a great service is it?!”

Helpful Report

(Yeovil) - Posted 3 years ago

Good morning Mr Mapstone, Our Yeovil Branch is currently extremely busy and we apologise for the slow response. Your email has now been replied to & hopefully any issues can be resolved.

Posted 3 years ago

“Appalled with service received on collection and delivery. I had some personal issues which I made the manager on site at Gillingham aware when I picked van up. Collection: The van I had reserved over the phone was given away to a customer who was there when I arrived to collect the van. It was clearly too late as he was already paying. I am not from the area so had trouble finding the site and parking my own vehicle. The site manager said he wouldn’t charge me extra but refused to give any discounts, saying he wouldn’t be able to authorise it at the time even though I know personally he could have made his own personal discretion being a site manager. He was impatient whilst I transferred money to cover the deposit which if I was told over the phone I could have organised on the way. The call handler may have told me but I am currently under the doctor foe stress and this causes me trouble taking all the information in, especially as I was already on the road and needed to get back to Surrey to collect my belongings quickly. Your manager had no time or patients to listen. Mark the site manager informed me it was an extra £200 for the deposit which I didn’t have so I had to quickly arrange transfer from family members. which I didn't have and I had to borrow it from family members. I am a single Mum with a vulnerable 11 year old daughter. We are moving to the area to escape a volatile situation back in Surrey. Mark was un-empathetic to my personal circumstances & situation saying it wasn’t his business and was just there ti take payment and organise collection which I understood. I burst into tears at one point and there was no empathy or humility towards me. Mark constantly checked his phone, impatient with the time it was taking and at ine point even stipped foe a cigarette break onsite. I’m guessing he was in a rush to get home which again I understand his needs. I booked and paid for 2 days. The van was due back on Bank Holiday Monday morning 31st August at roughly 10:30am. Your branch was closed by the time I managed to phone to say I wasn’t going to make it back due to a hold up with gaining access to my storage in Surrey. I phoned twice on Sunday 30/08/21 and both times, I made the call handlers aware and make notes to ensure the message was received by Marks office to say firstly; I would be late and would pay an extra days van rental & Secondly I had damaged the glass on the passenger side wing mirror on a branch driving along the country lanes in East Surrey. I needed to report it so it would be logged for delivery back. My daughter & I had to sleep at a friends house that night 30/08/21. We left at 7am from East Surrey back to Gillingham stopping for comfort breaks along the way. Delivery - 31/08/21 Upon delivery I had to collect my own car from the town centre long term car park which I had booked and paid for until Monday 31/08/21. I had difficulty finding the car park due to the complex nature of the towns one way system and where the car park was located. At one point I had to leave my daughter in the van whilst I went on foot to find it. I found my car and walked back to the van and moved it to the car park. Unfortunately sue ti my car surfing for 3 days bot used, the battery had died. I had got my daughter to tun to the shop to buy a battery as Initially I thought it was the key battery that had died. It hadn’t, it was the main car battery. My trickle charge battery was dead so I decided ti try and jump start it with the rental van. Whilst organising myself and the jump start Mark and a colleague appeared. He had seen the van, had not git any of your call handlers messages and was here to, in his words “repossess the vehicle” I had my daughter and all our personal belongings in the back of the van. Due to the size of the van, which I hadn’t needed in the first place, my belongings had emptied out of the van and slid around in the back whilst travelling. I was then forced to unload myself and daughter and all of our personal belongings of good, clothes, shoes and a cage by mark and his colleague who were sat in a vehicle in the car park watching. There was no attempt foe them to help. It was humiliating and extremely stressful to have to do that with just my 11 year old daughter to help. Locals kept stopping to stare, some laughing and pointing, others thankfully were very helpful and kind. Due to the nature of this “eviction” I wasn’t able to get any much needed monies from my deposit refunded. I haven’t yet been quoted on the damage to the passenger wing mirror. I today need to buy uniform for my daughter foe her to start school in Lavington tomorrow. I am extremely disappointed, embarrassed, humiliated and overall angry my ordeal. I have taken very detailed photo’s upon collection of the vehicle. Also photos of the incident yesterday and vehicle condition. I will use these in a formal complaint to your head office and to trading standards. I was also approached by a gentleman from the local media who was interested in what was happening. I would like this matter dealt with immediately and would appreciate a call today with details of how much I am due back from my deposit and what you are going ti do about the disgusting way myself and daughter were treated yesterday. I wouldn’t treat an animal in the way we were treated. Regards Siobhan Woodard Mobile 07852106496”

Helpful Report

(Gillingham) - Posted 3 years ago

I’m so sorry to hear that you felt you had an unsatisfactory experience with us. Staff have been spoken to and there were a lot of other factors that went into your hire which haven’t all been included in your review. I believe that you have spoken to Mike about your concerns, and it seems the matter has been resolved. If you wish to discuss anything further, please contact Mike via email.

Posted 3 years ago

“Ended up with a van that although a couple of years old was extremely badly damaged and battered it also had a central cracked wind screen I asked whether they had another one as it was so bad but no in hindsight we should not of rented it and the company should of apologised and given us our money back Vehicles should be taken care of by the company and not be hiring them out in the state we were allocated”

Helpful Report

(DORCHESTER) - Posted 3 years ago

Hello Anne, I’m sorry you felt your experience from us wasn’t a good one. We try our best to avoid using damaged vehicles however when we become busy sometimes we have no choice as we wish to help as many customers as possible – hence why we most likely didn’t have another vehicle to give you. I have checked the damage sheet for your hire and on there was no markings of a crack on the windscreen only a chip. Did you speak to a staff member after the vehicle had been returned about these problems? Please send replies to wendy@dvr.uk.net

Posted 3 years ago

“Booked vehicle for 8:30 got to yeovil depot at 8:20 and found out it was still in Dorchester”

Helpful Report

(Yeovil) - Posted 3 years ago

Apologies for the late reply. Unfortunately this does happen sometimes as not all customers return vehicles on time as I'm sure you can understand. When this happens there is a knock on effect and we try and get it sorted as quickly as humanly possible for customers like yourself. Apologies again and thank you for your patience.

Posted 3 years ago

“No one was present in the collection office at time of picking up the car. Eventually found 2 employees washing a van out back and was told they would be a minute whilst washing van. Meanwhile a queue of 4 people had already formed at collection office. Attendants took 20 minutes washing van before dealing with anyone.”

Helpful Report

(Gillingham) - Posted 3 years ago

Apologies for the slow reply. I shall make sure our branch manager in Gillingham is aware of your concerns to avoid this happening in future. Apologies again and thank you for your patience.

Posted 3 years ago

“We won’t use you again.”

Helpful Report

(DORCHESTER) - Posted 4 years ago

“When did I rent a car from Dorset Rental”

Helpful Report

(Yeovil) - Posted 4 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews