Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Easy booking process, no problems.”

Helpful Report

(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“I really appreciate the convenience of your site next to Gillingham station and the fact you let me drop the keys off on a Sunday when I catch the train back.”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Good service from start to finish of hire period, hassle free pickup return of car. Will definitely use again when in Dorset.”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Very friendly service and Helped me out at very short notice Would gladly recommend to anyone”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Great service, the man I dealt with was polite and the vehicle they gave me was in very good condition, and I will definitely be using them again, as they have a good choice of sizes of vehicle to hire”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Great service, will use again.”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Excellent service”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Great service”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Excellent service, and very friendly and helpful. Thank you”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“very good overall service”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very good service”

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(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Friendly staff, great choice if vehicle at competitive prices”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Dorset Vehicle Hire are fantastic, I’ve used them 3 times due to the Budget, Service and mainly the customers care. I’ve recommended them a few times as they have not let me down.”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Friendly staff and reliable and functional Van. Would definitely use again and recommend to friends.”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Easy to book, close location with parking at adjacent railway station.”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“1st class service and very reasonably priced”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Really good”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“The vehicle leaked when it rained over night and a lot of our belongings were soaked. The branch manager from Yeovil said he would call me Tuesday 28th September and still no call to arrange some sort of refund. I’ve chased this with still no reply!!”

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(Yeovil) - Posted 3 years ago

“I had difficulty with the website which had a fault so I booked a van by phone. The contact was helpful and efficient and the van was ready for my collection. It was one of the higher mileage vehicles so a bit tatty but perfectly serviceable. I thought the clutch to be worn requiring the pedal to be pressed to the floor. The van was clean inside and out but it could have been improved by cleaning the seats that were stained. Return out of hours worked well. It had quite a few bumps and scrapes. Disappointing that it had less than half a tank of fuel when collected requiring time and trouble to refill.”

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(Gillingham) - Posted 3 years ago

Thank you for your review, the van has booked into our workshops to check the clutch. Apologies for the stained seats, the vehicle is due to be fully valeted. Unfortunately we are unable to deep clean the seats between each hire as the seats would be still be wet by the time customers collect the vehicle. We are increasingly busy & we do not like to let our customers down hence why sometimes we have to use vehicles with damage on. Our policy for fuel is that whatever is in the tank on collection, it must be returned with the same. This is stated in the FAQ's on our website.

Posted 3 years ago

“Always friendly and helpful. I've used them before and would certainly use them again.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews