Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always, the staff were very efficient and helpful and the vehicle in tip-top condition. Have used many times and will do so again”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“A smooth collection with great assistance from the Weymouth branch manager and similar service on the return. Excellent”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“We hired a medium size car for two days: Efficient service from staff. A clean and economical car. Easy pick-up and drop-off. Certainly recommend DVR.”

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(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Great service, good vehicle, everything was spot on. And value for money.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Very dissatisfied as hired minibus for collection first thing on Saturday morning, was informed by staff that vehicle wasn’t on site and being driven up, was then told that there was a mechanical issue and another van was being sourced from another depot, ultimately when the vehicle did arrive late, we missed our appointments and put a dampener on the whole weekend”

Helpful Report

(Yeovil) - Posted 2 years ago

Apologies for the delay Mr Lloyd. If customers return vehicles late in other branches, this can cause a delay for ourselves & the next customers. Unfortunately, there is nothing we could do about the original vehicle having a unexpected mechanical issue & we would not send a vehicle out in that condition. We supplied you with the vehicle you needed as quickly & efficiently as possible. Hopefully you can appreciate that our staff did the best they could to help in this unfortunate situation.

Posted 2 years ago

“Car and service all good, but surprised to find at the point of pick up that the AD excess was £2500! No information on Web site and I assumed it would be similar to other car hire companies (£1500).”

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(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“The best hire service in the area in my opinion. Prices are competitive. Have used rental three times now - no complaints.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“All fine. Very helpful staff. Car a bit tatty and could have done with a manual, but value for money”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Smooth faultless transaction. Would highly recommend. Easiest hire I've experienced.”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“I have been using Dorset Vehicle Rentals as my 'go to' vehicle renter for over ten years. In nearly all instances they have been able to help me, even at short notice. The wide variety of vehicles available means that selecting the right one for the job is straightforward. The staff, especially Andy @ Weymouth, are always very helpful.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“I have used DVR a few times and have always been very pleased. The check out and check in of the car is very smooth and staff friendly and helpful. The cars have been very clean and the price reasonable. I will definitely use them again when I need a hired car.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Very helpful and clear, able to pick up and drop off easily”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“friendly and online booking is easy. Good prices too. I always use these guys and recommend highly”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Excellent experience would definitely recommend them and would not hesitate to use them in the future”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Friendly people, great service, competitive pricing and a brand new truck as well!”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Just Very Good”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Very efficient service, clean car suitable for our needs, thank you, we will be using you again.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Always quick and professional, happy to speak to a human being rather than have to go through a computer.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Easy pick up and drop off , no issues st all”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“I was very happy with the service from the staff and the van I hired was just what was required for the job no issues. Quick and easy to hire.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews