Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just Car we need for our weeks higher. Thank you Dorset Vehicle Rental.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Brilliant service Brilliant van's Excellent price Highly recommended”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Hired for the week and as always excellent service.”

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(Bridport) - Posted 3 years ago

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Posted 3 years ago

“This company goes out of the way to be helpful. There is no fuss during handover with a sensible attitude to marks on the bodywork of its vehicles and its fuel policy. Its just so comfortable to work with them.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“had to hire out various vehicles over the last 4 weeks and Matt and the team have been instrumental in keeping me on the road at very short notice on 2 occasions Thank you so much...”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Good service very helpful”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Great van and easy to hire. Service and instructions were clear, staff helpful and friendly. Helped accommodate my individual needs and situation. Dave G”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Service is good nice clean car at a very good rental price”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Great vans. Great service”

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(Bridport) - Posted 3 years ago

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Posted 3 years ago

“All was perfect aside from the fact the van I had was missing a wiper. Easy to miss on the check over, but still wondering where it went!!”

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(DORCHESTER) - Posted 3 years ago

Apologies Mr Doyle, this is really odd! We are wondering if someone ‘borrowed’ the wiper at some point.. We did check the vehicle as soon as we were made aware with this review and both wipers were there fully intact! Apologies again!

Posted 3 years ago

“First time used to hire a tipper. Very friendly service and vehicle was excellent. They made sure I knew how to operate and were happy with the vehicle. Will definitely use again.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“First class service. Easy to book, friendly helpful staff when collecting and returning. Highly recommended.”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Very good 10/10”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Decent service but terrible car Vauxhall corsa”

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(DORCHESTER) - Posted 3 years ago

Thank you for the review Kevin, but sad to hear you didn’t like our Vauxhall Corsa’s…. we like them (and have had no other complaints about them) but guess they are not everybody's cup of tea!

Posted 3 years ago

“Yes thank you for the easy and enjoyable experience!”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Arrived at 8,05am for a 1 day van hire. Took almost an hour to be given the keys due to a queue of 6 people. This took 1 hour off the 24 hour hire as vehicle due back at 8am following day. This made me 1 hour late to my pick up location ! Why only 1 staff member to complete paperwork and do vehicle inspection? Also vehicle has much damage to the outside and interior was badly paint stained.Not acceptable...”

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(Gillingham) - Posted 3 years ago

“EXCELLENT service and minibus”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Very good service, easy pick up and drop off. Did the job”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Always great customer service at Dorset Vehicle Rentals, good vans which are suitable for what I need every time & at an affordable price; would always recommend!”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Ended up with a van that although a couple of years old was extremely badly damaged and battered it also had a central cracked wind screen I asked whether they had another one as it was so bad but no in hindsight we should not of rented it and the company should of apologised and given us our money back Vehicles should be taken care of by the company and not be hiring them out in the state we were allocated”

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(DORCHESTER) - Posted 3 years ago

Hello Anne, I’m sorry you felt your experience from us wasn’t a good one. We try our best to avoid using damaged vehicles however when we become busy sometimes we have no choice as we wish to help as many customers as possible – hence why we most likely didn’t have another vehicle to give you. I have checked the damage sheet for your hire and on there was no markings of a crack on the windscreen only a chip. Did you speak to a staff member after the vehicle had been returned about these problems? Please send replies to wendy@dvr.uk.net

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews