Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Great service from Dorset Vehicle Rental.. I booked at Jumbo van for 5 days and it was perfect for the job, easy to drive and great customer service. Will definitely be using them again.”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Top notch service as usual! Asked if I wanted a tutorial on the tail lift too!”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“great service, we rented a car with automatic transmission, car in excellent condition, very kind and professional staff, when we come back in the future we will definitely turn to this car rental company again. Paul”

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(Bridport) - Posted 2 years ago

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Posted 2 years ago

“5* all the way. Pick up and collection were smooth and convenient, vehicle was in great nick, and service from John was fantastic. Would definitely recommend and will use again.”

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(Bridport) - Posted 2 years ago

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Posted 2 years ago

“1st class service”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“In short - fantastic. We had a long wheel base transit van for 7 days. It was in excellent condition and clean. The service provided by the Dorset Vehicle Rentals staff was second to none - quick, helpful and friendly. I can’t recommend them highly enough!”

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(Yeovil) - Posted 2 years ago

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Posted 2 years ago

“Excellent service”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Vehicle was ideal for the occasion, easy to book and collect/drop off, quality service”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“scuff on an already scuffed bumper… charged £450….absolute joke. It’s so short sighted to run a business with these scamming tactics. I’m a manager with a commercial lighting organisation and we’ve just taken a contract on in the south west from may- July and would need to rent a LWB transit and tipper long term.. I’ll take our business elsewhere. Absolute joke of a company”

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(Gillingham) - Posted 2 years ago

“Hired the van from the Yeovil branch, the van was clean and tidy, the staff were polite and professional”

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(Yeovil) - Posted 2 years ago

Lovely review, but can we have more than one star? Thank you for taking the time to give us your feedback!

Posted 2 years ago

“Great service. Very easy to deal with, very helpful and friendly staff”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“I recommend it quickly and professionally”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Dorset Vehicle Rental is by far the best the best rental company in the area. Always friendly and accommodating they go above and beyond to ensure a great service. Great prices and sensible approach to mileage and other terms and conditions. Cannot recommend highly enough”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Good communications ..very helpful and flexible ..rented a Luton van for a day to move house …vehicle was easy and smooth to drive ..in fact a pleasure to drive ..I would you them again …”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Very helpful service.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Easy to book, pleasant collection process, staff were very accommodating. Good communication throughout.”

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(DORCHESTER) - Posted 2 years ago

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Posted 2 years ago

“Fantastic friendly service from the entire team. Quick and easy to pick up and drop off. The van ran smoothly and I had no issues during the hire period. My only suggestion would be supply the vehicle fully fuelled makes it a lot easier to return with the same amount of fuel provided.”

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(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager. - We do not run full to full simply for security reasons.

Posted 2 years ago

“My experience with gillingham branch was awful, booked luton van 4 weeks in advance then turned up on the day only to find the branch closed and nobody in site. After 1 hr of trying to get hold of somebody from another branch, they informed me the branch was closed due to covid ( which never helped me at all as i was moving house that day ). After another 30 mins yeovil branch would send somebody up to gillingham to get me the van keys if i paid a £200 deposit which i authorised and they turned up 40 mins after. When they arrived i was told the hire charge was wavered due to the upset caused. Only to find out later the money for the hire charge was taken out of my bank unauthorised, after trying to ring head office the following 2 weeks and not getting through to speak to anyone ive given up and wont be using this company again”

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(Gillingham) - Posted 2 years ago

Hello Mr Gray, Unfortunately, there was nothing we could do about the branch not being open due to COVID as we try to keep all of our staff & customers as safe as possible and we did not wish to take any risks. We apologise sincerely if you were not contacted – this must have been a human error on our end. I have spoken to all the members of staff involved & checked the notes on your booking & unfortunately we have no mention of the full charge of the vehicle being waivered. If you can confirm the name of the member of staff that this was agreed with I can look into it further for you. Dorset Vehicle Rentals

Posted 2 years ago

“Very good and cheerful and friendly”

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(Weymouth) - Posted 2 years ago

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Posted 2 years ago

“The normal good service”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews