Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely folk as always. Very easy, excellent vehicle and value, and will always come back when needing another rental.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“The staff were excellent the van however was an old one and needed replacing. Apart from that my family and I had a great holiday.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“Staff were excellent and friendly however the insistence on having a landline number as a contact is ridiculous as having a landline is a thing of the past in our modern age. I have just moved in to a new property and do not have a landline and no intention of getting one”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager. Unfortunately, the need for a landline number is out of our control & is down to our insurance company.

Posted 2 years ago

“The staff were excellent, especially Millie when I had a potential issue booking the van. My only issue was I hadn’t driven a modern diesel before and had no idea what adblue was. Kept getting warnings on the dash and when it said it wouldn’t start if I didn’t put any in I ended up spending an extra £15.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that Millie & Guys at Head Office see this.

Posted 2 years ago

“Very good service. Vehicle was clean (save for choc bar in glove compartment) and drove well. Pleased the £200 deposit was returned swiftly. Good range of vehicles and competitive prices.”

Helpful Report

(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review. Apologies about this! I will ensure this is seen by Matt, our Gillingham Branch Manager to prevent this from happening in the future!

Posted 2 years ago

“Was able to provide me with a small van at relatively short notice. Able to confirm my email booking on the phone in good time. Ready as expected and no issues overall except not having any fuel in it when I started. Having added what I thought was a reasonable amount of fuel I subsequently realised I'd put in far too much so someone else gained!”

Helpful Report

(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Van was clean in cab and did the job, only down side I couldn’t connect via Bluetooth or through usb cable !?”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 2 years ago

“Friendly efficient service. Excellent condition vehicle.”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“No issues re the vehicle hiring process, but having to go straight to the petrol station to fuel up after collection was frustrating.”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Found the staff at the centre were disinterested and unhelpful. The van itself was excellent; clean, refuelled and ready to go as soon as I arrived. The issue I had with the staff relates to checking the condition of the van, it seemed as though he really didn’t want me to look too closely and kept saying ‘that’s just a small mark’ if I pointed any defects out. What’s the point of asking me to confirm the condition if you don’t want to accept any comments I make!”

Helpful Report

(Yeovil) - Posted 2 years ago

Thank you for taking the time to leave a review, I will make sure the Yeovil Branch Manager is aware of your feedback & staff will be spoken to. Apologies for this.

Posted 2 years ago

“Simple process. Quick and easy pick up/drop off. Friendly staff. Good rates. Will use again”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

“I rented a Luton van from DVR, the whole booking process was very quick and easy, as was collecting and returning the vehicle. They also have a very wide selection of cars vans and trucks, so you dont have to worry about finding something suitable for your needs. Over all i am very impressed with DVR and would use them again and recommend them to anyone looking to rent a vehicle.”

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(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Good overall service, would recommend to others”

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(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Quick service and the guy explained all that I needed to know, thank you for a good service.”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“Car returned at weekend, keys into box. Would be good to have got an email from you on Monday letting us know that all was fine at your end. Thanks for great service anyway.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 2 years ago

“Very basic car with quite a lot of cosmetic damage already Otherwise all fine”

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(Bridport) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 2 years ago

“Nice cars for hire, really helpful and friendly staff. Good having the out of hours drop off facility. My only bit of constructive criticism is trying to book a vehicle on line is not easy. Most times I have tried I get through to payment stage but my payment can’t be processed but it doesn’t say why. When I phoned up to book they said it maybe because the vehicle is not available. Plus then when it does say payment gone through I then get an email 24hrs later saying that the vehicle I tried to book is not available but no suggestions of alternatives. I then have to go through the process again choosing a different vehicle only to get another email saying that other vehicle I chose is also not available! Can I suggest the website only shows vehicles that are available on the dates that someone is enquiring then will avoid this issue. Or to have a member of staff call the customer to advise them the vehicle is not available and discuss through available alternatives. Thankyou.”

Helpful Report

(Weymouth) - Posted 2 years ago

“Great service and great vehicle.”

Helpful Report

(Weymouth) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 2 years ago

“The service was good and the staff were great. However, I was disappointed at the high excess that I was unable to reduce. I have previously rented from your company, have a uk licence but because I live currently overseas and didn’t have my National Insurance to hand was constantly concerned about having to pay such a high amount should there be any damage. This is likely to prevent me from renting from this company again.”

Helpful Report

(Bridport) - Posted 2 years ago

Hello, Thank you for taking the time to leave a review. Without a national insurance number, we are unable to check your UK licence & do the hire. For you to hire the vehicle we had to do it on your non-UK licence which requires a higher deposit and excess. Unfortunately, this isn't something we can change as it is our policy with our insurance. Apologies for any inconvenience. Dorset Vehicle Rentals

Posted 2 years ago

“Straight forward as usual with the guys, a bit of a wait to pick vehicle and low fuel in tank even though I arrived before 8.00am. Got away at 08.25 am plus time to pick up fuel.”

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(Gillingham) - Posted 2 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews