Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company to deal with, helpful and friendly staff, vehicles are in good condition and enquiries are efficiently handled. If I had a comment it would be that the rates quoted on the website are for 7 day hire I think, so a one or two day hire can be a surprise in terms of the higher daily rate. I’m sure all hire companies do this though, so it is what it is. Recommended, and I will use them again when needed.”

Helpful Report

(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Excellent service”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Very easy and friendly pick up and drop off process.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“At no Fault to matt and his team, i collected a 7.5 tonne lorry that was not up to the job. Many issues and not nice to drive but Matt and I think his name was Mike rectified the issues by revising the hire fees when I returned the vehicle. Great customer care. I would still hire from the team due mainly to good customer care.”

Helpful Report

(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager. - Apologies for any issues you had with the vehicle & we are glad Mike was able to help you.

Posted 3 years ago

“I love the location being so close to Gillingham station. The service is good too and the cars are quite new and well maintained”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Friendly helpful staff. Modern vehicle. All good.”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Nice people but understaffed on a Saturday morning, the whole process seemed rushed especially as the vehicle had a number of scratches and dings, I was a bit worried I would miss one and get charged.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review. We apologise for the wait & thank you for your patience. Yeovil is a very busy branch & staff are working hard to serve all customers as quickly and efficiently as possible. Your deposit was refunded in full yesterday.

Posted 3 years ago

“As usual, no issues using DVR Yeovil, exceptional service once again!. Vehicle was ready and waiting for me on arrival. Smooth and efficient process as always!. Highly recommended 5 ⭐️”

Helpful Report

(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Easy to book, vehicle ready at time requested. Clean and well maintained. Paperwork quickly processed. A demonstration was given of items on the Van I wasn't sure about ie. taillift. Very pleased with hire.”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“We had a great experience renting! Staff could not have been more helpful if they tried, they thoroughly explained how to use the vehicle and the vehicle was in very good condition. It was an excellent experience for us. Thank you and please thank your staff We will definitely use your company again i.”

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(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Easy to book / collect and drop off . Will defo use again”

Helpful Report

(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Great rental company, easy to book and open at weekends unlike many others in the area and best price we found.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“I was happy with the whole experience.”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Nice people to deal with”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Excellent service”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Excellent on ALL Levels”

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(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“Cannot fault the guys, excellent service, and very reasonable.”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“After waiting in line for nearly an hour to collect pre-booked the van it hadn't been cleaned or checked over, they did offer to clean it but had already waisted hour and want to get on then 5 miles after drove away the addblue light came on, wasn't impressed this time round”

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(DORCHESTER) - Posted 3 years ago

We sincerely apologise for the wait but thank you for your patience. Fortunately when the AdBlue light comes on you still have a range of approximately 1,400 miles left. Please feel free to contact wendy@dvr.uk.net if you wish to speak to a staff member about your hire. Thank you Dorset Vehicle Rentals

Posted 3 years ago

“Easy collection and return. Van in good condition, no problems encountered. Pleasant service.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Good price for van rental. The van was clean, ready to go and did the job. Andy in the office was extremely helpful in meeting my needs.”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews