Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Excellent service, quality vehicles, compatible pricing”

Helpful Report

(Bridport) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 9 months ago

“Really helpful and friendly”

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(Bridport) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 9 months ago

“Simple quick and easy. Vehicle was almost new and no problems. The only slight downside was no car parking for my vehicle but there was ample road parking nearby.”

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(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

“Polite, friendly and professional staff who make hiring very easy. We'll done Yeovil branch”

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(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

“Very helpful and a good price would use then again.”

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(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

“Excellent service and extremely nice car”

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(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

“Excellent service and staff, I will be back!”

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(Yeovil) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 10 months ago

“Very good, efficient polite and friendly”

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(DORCHESTER) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 10 months ago

“Hired a Peugeot 2008. Excellent service, vehicle ideal for intended purpose. Recommended.”

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(DORCHESTER) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 10 months ago

“The van was clean and pleasant to drive. The staff were helpful and efficient. Only one gripe. It took too long (about 8 or 9 days) for the deposit to be paid back into our account after the vehicle had been cleared as returned in good order. Bank transfers should take a maximum of 2 working days and everyone knows that holding on to other people's money to gain interest is a cheap trick.”

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(Gillingham) - Posted 10 months ago

Thank you for taking the time to leave a review. If you return a vehicle on a weekend it will not be refunded until the next working day. Once we have refunded it, it will take 3-5 working days after the process date to show your account. Unfortunately, this isn't due to us, it is the bank that holds it. Thank you Dorset Vehicle Rentals

Posted 10 months ago

“Got it sorted in quick time and got me on my way Excellent service”

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(DORCHESTER) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 10 months ago

“The service was great but at busier times could do with more staff. The vehicle I used comfortable and clean, I only used it fairly locally and it performed adequately. There was some miscommunication as when I booked the van, I organised to use it for 3 days. However, I was phoned on the Monday to be told that it should have been returned the previous day!”

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(DORCHESTER) - Posted 10 months ago

Thank you for taking the time to leave a review. We apologize about the wait in the office, our Weymouth branch has been reopened now so hopefully less of a wait in the future! Apologies about any miscommunication, thankfully the vehicle was available to extend for the full amount of time you needed it for. Best wishes Dorset Vehicle Rentals

Posted 10 months ago

“We hired a car for two days, from the moment we enquired until drop off we were very satisfied and with the customer service, all staff we met were polite and very helpful, highly recommend this company will definitely be using them again.”

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(DORCHESTER) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 10 months ago

“Prompt friendly and efficient”

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(Gillingham) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 10 months ago

“Had to hire a recovery truck at short notice on a Saturday morning, to recover my sons accident damaged car! Rang at 9 am and was able to pick the truck up by 9.45. Friendly helpful staff! Excellent service will highly recommend. Simon”

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(Yeovil) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 10 months ago

“Helpful friendly staff, Great price, good vehicle. What more can I say?”

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(Bridport) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 10 months ago

“Excellent and friendly service and great value for money. I have used DVR before and will again. I highly recommend them.”

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(Yeovil) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 10 months ago

“What can I say all good,easy to pick up and drop off and friendly service”

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(DORCHESTER) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 10 months ago

“Brilliant as always!”

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(DORCHESTER) - Posted 10 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 10 months ago

“My only complaint is about the battered, scruffy van I was supplied with, which was completely unacceptable, especially given the high cost of hire.”

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(DORCHESTER) - Posted 10 months ago

Good afternoon, Sincere apologies for this. If damage doesn't effect the use or safety of the vehicle, we will use it when we are busy to avoid letting customers down. We try and avoid using damaged vehicles when we can, but we like to ensure we are here to help when customers are in need. Thank you Dorset Vehicle Rentals

Posted 10 months ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews