Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Very helpful and friendly and a lovely car”

Helpful Report

(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Whilst the customer service was good , the condition the van was in is another story. The van had every panel dented or missing some trim. The condition was an embarrassment!”

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(DORCHESTER) - Posted 3 years ago

Sorry about the condition of the van Allun. This van is lined up for attention at our body shop, but because we are so busy (and we don’t like to let our customers down) we have had to use it. Not sure if you are aware but there is a national shortage of vans at the moment (because of factories shutting during the COVID Pandemic) and we are not getting new van deliveries like we would normally do.

Posted 3 years ago

“Ordered a 'large car'. To take me and a few friends to Wales for the weekend. The picture on the website was a new Peugeot 3008 suv so I thought that or similar would do lovely. When I went to pick it up I was pretty disappointed to get a Toyota Prius, electric hybrid auto which hadn't even been washed ready for me. It was smaller and no where near as nice as I was hoping for. After I drove it away I realised that it was so gutless I actually thought there was something wrong with it to start with. It wasn't a very nice drive into Wales up and down the steep valleys. We joked that we had been given an employees car and they kept the nice rental for the weekend! Cheapest compared to rival rental companies so I guess you get what you pay for. Nice guy at reception.”

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(Yeovil) - Posted 3 years ago

We have various large cars on the fleet and it does depend on availability and due to demand all of the Peugeots were out on hire. You had actually been given an upgrade to a MPV free of charge. Sorry that you did not like the car. I will find out why the car was not ready for you. P.S. It wasn’t an employees car!!

Posted 3 years ago

“Easy to book, polite staff. Competitive pricing and easy return”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very satisfactory everything was hunky-dory”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Very good condition van and helpful staff thanks”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Excellent service from start to finish .”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Great service, the van was perfect for my needs, which I’d sought advice for prior to booking. Terrific team at the Yeovil site.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Really Straight forward, competitive pricing, what is not to like?”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Easy to pick up and return”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Really friendly and excellent service, will always use these guys”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“The services was great, efficient and friendly.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Outstanding service,I need not to say any more.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Got the vehicle, a Toyota Aygo automatic from the Bridport branch. The price was reasonable, and the staff as always very polite and helpful. The car was clean and as it was fairly new no major scratches. We had the car for a week with no problems apart from the gear changes on the automatic were very odd. We would use them again.”

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(Bridport) - Posted 3 years ago

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Posted 3 years ago

“Excellent value for money and great customer service. Would highly recommend.”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Was very pleased with the overall service and the van we hired. Thank you”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Great service”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Simple easy van hire, anything more than a day and they are more expensive than the big names but they are so local this overrides that cost”

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(Gillingham) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very good and efficient service”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“The van was ready to pick up on time, minimal documentation to complete, friendly customer service, I would use again and recommend to family & friends.”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews