Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,131 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Always as helpful as they can be, and a decent price without hidden extras or awkward stipulations.”

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(DORCHESTER) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 3 years ago

“The hire of a medium van was hassle free and good value for money, I am very pleased and will use you again. Many thanks”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Easy to take the vehicle over and hand back. Helpful, friendly staff. Would definitely use them again A+”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“Good service and good selection of vehicles to choose from and the mid size I used was very comfortable to drive and be in.”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“I hired and paid for a Luton with a tail lift. There was no vehicle available on my arrival and not informed of this prior to my arrival. I had to wait an hour for a vehicle to be brought over from Yeovil. When it arrived it did not have a tail lift which made my job of moving house that day alot move difficult. Was not impressed with the level of service. I was intending to hire another vehicle at the end of July again. But I think I will go elsewhere as I don't want to be let down again.”

Helpful Report

(Gillingham) - Posted 3 years ago

Sorry Timothy that you feel you have been let down by us. Unfortunately, the previous customer did not bring the Luton that you ordered back on time, making us short of a vehicle. We tried our best to get a vehicle over to you and apologise that it was not the one that you ordered. Somebody should have told you this. Please note that you were charged for a Luton without a tail lift as the outstanding balance went into covering some of the cost of the Collision damage wavier which you added on collection.

Posted 3 years ago

“Brilliant service”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“An all round excellent service provided. Online booking very simple, vehicle supplied good, clean and fit for purpose. Staff welcoming, helpful, friendly and efficient.”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“The van was in tip top condition and the service was very good from start to finish. Just the job!!”

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(Weymouth) - Posted 3 years ago

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Posted 3 years ago

“Good choice of vehicles at competitive prices. Very convenient locations.”

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(Gillingham) - Posted 3 years ago

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Posted 3 years ago

“Service was spot on well pleased”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Service was good and got deposit back on time”

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(Yeovil) - Posted 3 years ago

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Posted 3 years ago

“New van, great customer service and really helpful staff. Perfect.”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Quick booking, very reasonably priced! Easy pick up and drop off and my deposit was swiftly returned. Great company will definitely use again!”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Efficient and fair.”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Good efficient service. Have used them several times & would highly recommend them.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Easy to book , good new vans and great service .”

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(DORCHESTER) - Posted 3 years ago

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Posted 3 years ago

“Very efficient, courteous and considerate of customer needs.”

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(Yeovil) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Spot on service”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“The van was brand new, clean and ready to go. Personal and efficient check in. Great little van for our use for a weekend. Efficient and friendly return to rental depot. Will not hesitate in recommending Dorset Vehicle Rental and using them again.”

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(Bridport) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 3 years ago

“Very good to deal with”

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(Weymouth) - Posted 3 years ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,131 reviews