SWR Doors and Awnings Reviews

Name: SWR Doors and Awnings
Address: 12 McDonald Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire
Rating: 4.85

4.9 Rating 687 Reviews

97 %

of reviewers recommend SWR Doors and Awnings

4.9

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

SWR Installations Review - Reviews.io ⭐⭐⭐⭐⭐ Excellent service through sales, after-sales and installation. Courteous, efficient and quality product and installation.

About SWR Doors and Awnings:

SWR offer a first class Garage Door, Front Door and Awnings Installation service for both Domestic and Commercial customers throughout Herts, Beds, Bucks and London.

Visit Website

Phone:

01442 210741

Email:

sales@doorsandawnings.co.uk

Location:

12 McDonald Way,
Hemel Hempstead Industrial Estate,
Hemel Hempstead
Hertfordshire
HP2 7EB

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SWR Doors and Awnings 5 star review on 11th June 2025

Mr J Orovwuje

SWR Doors and Awnings 5 star review on 18th December 2024

A Construction Services

SWR Doors and Awnings 5 star review on 25th October 2024

Mrs V Comparini

SWR Doors and Awnings 5 star review on 2nd August 2024

Mr J Rycroft

SWR Doors and Awnings 5 star review on 10th February 2023

SWR Doors and Awnings 5 star review on 16th January 2023

Mr C Edwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineers who came to realign and fix my front doors, which was brought from them almost 7 years ago and not closing smoothly, were great. However, my experience with customer services had not been great. First contact in early March, spoke to a CS staff about the issues, who promised to call me back after she made contact with the supplier, nothing happened. I was away and then called CS again to explain the same issue in mid-April, fixed a date for the work to be done. I was told she would call me a week before the appointment to take payment and all the rest of it. Again, no call back, no appointment confimation at all. I called a day before, another CS staff checked and confirmed with payment made. Made a complaint there and then. The CS staff called after the event to apologise and said she was on holiday.... where is team work!! Would have given a 5 if not for the sub-standard customer service.”

Helpful Report

Posted 2 months ago

“Generally good product and service, however, about 35mins prior to the agreed appointment time I was phoned to inform me that the instalation would not be going ahead because the fitter had personal problems. I had taken time off for this appointment and had spent time organising and moving things around in the garages on the day. On the paperwork there are various warnings that if there are any customer related problems for the fitters on the day, the customer could / would be charged and another appointment would have to be made. Evidently this does not apply if the customer is let down for some reason! I was told "thank you for your understanding" on the phone. I didn't really have any choice! I run my own company and I know from personal experience and financial expense, that if I let a customer down at short notice for any reason, I make sure that the customer is, at the very least, reimbursed for their lost time as an absolute minimum. I know that things can happen at short notice which upsets plans, but there does appear to be one standard of expectation for the company and another for the customer! I wonder what would have happened if I had phoned the company 35mins prior to their agreed arrival time, with the fitters all loaded up and on their way, to cancel the appointment? I expect that, in line with their terms and conditions, I would have been charged for their time and inconvenience.”

Helpful Report

Posted 6 months ago

“The staff were always helpful and did their best to accommodate me. I was forced to change installation dates because of my own issues sorting out things and they were patient. They kept to time scedules , although there were big time gaps between appointments each time I had to change it , but that is because they are all so busy. Service of site survey and installation of garage door all done competently well. Thank you. Minni D”

Helpful Report

Posted 9 months ago

“Service was prompt and the garage door is now working again. I think the request for payment could be done in a less feisty manner. There appeared to be an approach of “if you don’t pay up front then we won’t come out”. No trust that I would pay,which is disappointing and quite incorrect.”

Helpful Report

Posted 10 months ago

“A quick and professional job. Small error at end when one of your operators pointed out that a small bracket was bent and asked if I wanted a quote to replace it I agreed but was sent an estimate to replace the whole door which I didn’t want or need.”

Helpful Report

Posted 2 years ago

“Prompt, courteous crew No communication issues”

Helpful Report

Posted 2 years ago

Thank you! Kind Regards, Home & Outdoor Team

Posted 2 years ago

“Overall we are very pleased, there was no pressure selling and the office interaction was good and professional. We were, however, a bit surprised with the fitting team. They did a great job but were very loud in their conversations together although they were aware that there were several of us in the house at the time. The three adults there all commented on it. This is the only reason we haven't given you 5 stars.”

Helpful Report

Posted 2 years ago

Hi Mr Stedman, Thanks for the review and constructive feedback. Kind Regards, Home Team

Posted 2 years ago

“Friendly installers, worked quickly. Just wondering if I am to get cladding for the old frame as they did not have the work to replace it. ALso wondering if it is normal practice not to use 3 of the screw holes on the attached photo.”

SWR Doors and Awnings 4 star review on 30th August 2022

Helpful Report

Posted 2 years ago

Hi Mr Martin, Unfortunately, we don't supply or fit cladding as part of our service. Also,the holes are meant for tensioning, not screws. Thanks for taking the time to leave a review! Kind Regards, Home & Outdoor Team

Posted 2 years ago

“Good service from start to finish.Good product at a reasonable price”

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Posted 2 years ago

Thanks for the review :) Kind Regards, SWR Team

Posted 2 years ago

“I contacted the organisation as I was having problems with closing my automatic garage door which SWR had fitted some years ago. My initial contact was not very efficient as I was told the person dealing with these issues was not at their desk and will ring me back which they did not do. I rang again some hours later and got the person who was only interested in me paying a £90 fee for emergency call out. The operatives arrived slightly earlier than the agreed time and were very efficient and professional. I have no problem with how the problem was solved but dissatisfied with how I was originally treated.”

Helpful Report

Posted 3 years ago

Hi Mrs Coleman, Thans for the review and sorry you had a bad initial impression. Your feedback has been passed on to the team. Kind Regards, SWR Team

Posted 3 years ago

“Apart from a hiccup initially regarding the installation of the door, owing to the surveyor not noticing a gas pipe that required moving, the second installation day went very smoothly and we are really pleased with the door.”

Helpful Report

Posted 3 years ago

Hi Mr Lawler, Thanks for the great review and apologies for the initial mistake. Kind Regards, SWR Team

Posted 3 years ago

“Good choice at showroom, being able to try doors was helpful. Staff knowledgeable. With the description and inventory of all component parts we had to be very thorough in checking through - 2 mistakes were spotted and quickly corrected (but would have been a problem if we hadn’t been thorough). Installation very good, pleasant workers, clean. Due to age of house the fitting wasn’t straight forward but a very neat job. All packaging and old doors were removed off site. thank you.”

Helpful Report

Posted 3 years ago

Thanks for the review! We're pleased to hear you're happy with the product and service :) Kind Regards, SWR Team

Posted 3 years ago

“I was very pleased with the service received from SWR. Bo and Joe who did the install were great and we love the finished product.”

Helpful Report

Posted 3 years ago

“Good service despite the waiting time for delivery, but guess this is due to COVID/Brexit ?”

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Posted 3 years ago

“Kept informed. Delay to delivery of awning, no fault of SWR. Installers very pleasant and efficient.”

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Posted 3 years ago

“Apart from the delay due to circumstances out of SWR's control, everything turned up as expected. Bo & Joe, the installers, we were brilliant. They carried out an excellent install, and made sure everything was as it should be before they left.”

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Posted 3 years ago

“Great product and a great installation team let down only by a couple of areas where the preparation for the installation could have been better.”

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Posted 4 years ago

“Overall a very good experience, sales very responsive and helpful, showroom visit was good and installation team excellent. However, our Markilux 6000 awning was installed with 4 spreader plates (due to it's weight and our walls) that we weren't aware of in advance. These impact the appearance, and similar aren't shown in any of the brochures or on the website, and has left a slightly negative feeling, we feel we should have been made more fully aware of these before purchasing. Also the communication ahead of installation could have been better - when the expected lead time was up we had to follow-up via the sales team to get updates on dates - more proactive communication at this point would have been appreciated.”

SWR Doors and Awnings 4 star review on 17th May 2021

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Posted 4 years ago

“Very pleased with the awning and fitting.”

Helpful Report

Posted 4 years ago

“Product good -instalation good. Cancellations and delays not so good”

Helpful Report

Posted 4 years ago

SWR Doors and Awnings is rated 4.9 based on 687 reviews