Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 843 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 843 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a great product, the fitters plus myself had never fitted one before, we had to remove one side from a studded wall, this made fitting the uprights awkward but we adapted and managed to fit everything supplied. So we are more than happy with the finished result.”

Helpful Report

Posted 10 years ago

“Fast, non nonsense service, with a solid product at a good price. That what we want as consumers, and that's exactly what i received from Doorfit. I'll be using them again, and again.”

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Posted 10 years ago

“Small purchase, but still arrived very promptly. No problems.”

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Posted 10 years ago

“Courteous and helpful advice over the phone before purchasing then quick and efficient order and delivery process”

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Posted 10 years ago

“I ordered a new door closer on Thursday morning it arrived by courier the next day. The price was the best I could find online. Will use Doorfit again when required.”

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Posted 10 years ago

“Fantastic service, really fast delivery - Excellent!!! would definitely use again :-)”

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Posted 10 years ago

“Quality and service excellent!”

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Posted 10 years ago

“Online web site I found easy to use with everything I wanted, and the delivery was next day”

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Posted 10 years ago

“I bought some satin finish stainless steel hinges with bearings to replace the brass hinges that were fitted throughout previously. The new hinges are excellent quality and a good match for stainless steel door furniture that I have fitted as each room has been decorated. Where the old hinges had become shabby looking and tarnished, I'm confident that these will look good and work well for many years. These new hinges are terrific value for money.”

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Posted 10 years ago

“Bought on line & transaction went OK Parts bought were not what I was looking for, so spoke to Mark who quickly exchanged goods and all OK now Perhaps bit more info on line about the goods might help otherwise. All very good”

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Posted 10 years ago

Thank you for posting a review. I'm keen to make sure that we make the site as helpful as possible and you remarks will certainly help us improve our service in future. Yours sincerely Robert Neil Joint Managing Director

Posted 10 years ago

“Good value for money and efficient service.”

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Posted 10 years ago

“I made a mistake and ordered an incorrect part via the internet, which I returned and had exchanged on a recent Saturday. The staff were fantastic, very friendly and welcoming. I would definitely recommend highly Doorfit to anyone.”

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Posted 10 years ago

“Item received quickly, as descibed and exactly as required.”

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Posted 10 years ago

“Not very helpful over the telephone. Sent wrong items and they expect me to pay for postage to return the items. No address on the invoice.”

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Posted 10 years ago

Dear Annie, I'm sorry to hear that you have not been happy with the service we have provided. I have investigated the matter with my sales team and I understand we have had an issue with the consistancy of finish on these products which was not spotted when the goods were shipped; this has now been identified and addresssed. The sales person who spoke with you today informs me that he has offered to credit the goods in full including the cost of postage however I recognise the frustration you have raised and would be happy to arrange the goods collection if that would help. Lastly regarding the missing address details I can only guess that the invoice was not printed on our usual letter head since our address should be listed at the bottom of each page. Please do let me know how you would like to proceed with returning the goods and I will make the neccessary arrangments. Yours sincerely Robert Neil Joint Managing Director

Posted 10 years ago

“Excellent service, great product and quick delivery - will definitely use again.”

Helpful Report

Posted 10 years ago

“The first handle we received was a different size to what was stated on your website. Fortunately your man on the end of my phone call managed to find a handle the right size. I then had to send the first handle back to you at my expense, I recieved a cheque from you which is useless, it was not signed. So now I have more expense to send the cheque back to you or whoever signs cheques.”

Helpful Report

Posted 10 years ago

Dear Linda, Thank you for taking the time to review us. I'm sorry that our service has been poor in this instance. It appears that some stock was contaminated with other items which looked similar but we have now resolved the issue so that it won't recur. I'm afraid can't explain why we have not signed the cheque we sent to you but I have arranged for another cheque to be sent to cover the cost of returning the incorrect goods. Yours sincerely Robert Neil Joint Managing Director

Posted 10 years ago

“Very helpful, fast turn around on parts will use again”

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Posted 10 years ago

“Excellent service and very quick delivery!”

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Posted 10 years ago

“Excellent response to my e mailed order which arrived the next day, what more can you want ?”

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Posted 10 years ago

“Very easy to find the right product. Item was delivered quickly and was well packaged. Instructions very clear”

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Posted 10 years ago

Doorfit is rated 4.7 based on 843 reviews