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Doorfit Reviews

4.7 Rating 855 Reviews
95 %
of reviewers recommend Doorfit
Company Reviews Metrics Info
4.7
Based on 855 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Doorfit Reviews
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Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Peter Cox
Verified Buyer
“Paul has been very helpful so far but I am now waiting for you to send me the correct part. I have returned the original part you sent me. So we will see how good you are at dealing with more complex situations ,the test of good customer relations! Peter Cox.”
Helpful Report
Posted 9 years ago
Dear Peter, Thank you for the review. I can confirm that the replacement product was shipped to you on Friday the 9th October. Sorry for any inconvenience caused. Yours sincerely Robert Neil Joint Managing Director
Posted 9 years ago
Per Jönsson
Verified Buyer
“good service expensive shipping”
Helpful Report
Posted 9 years ago
Dear Per, Thank you for posting a review. We appreciate that the cost of shipping was quite high this case but we would like to explain that long packages do attract a higher shipping charge in addition to the cost of shipping this to you overseas. We trust that answers your concern. Sincerely Robert Neil Joint Managing Director
Posted 9 years ago
Malcolm Pollard
Verified Buyer
“Goods were packaged securely and (eventually) arrived safely. The items in question were oversized, so the P&P was on the hefty side at £20 including VAT for two items that were £26. The main gripe was with the couriers UK Mail - they made an unsuccessful attempt to deliver and left a card. I then re-booked a delivery on-line for two days hence. They did not show, came the day after that and left a second card. In the end, I had to collect the items from their depot. Rather resentful at having to pay £20 carriage for two draught excluders and then have to collect the goods myself.”
Helpful Report
Posted 10 years ago
Dear Malcolm, I'm sorry to learn of the problems you experienced with the courier company. I shall report your experience to our account manager at UK Mail but I apologise on behalf of Doorfit for the inconvenience this has caused. Regarding the oversize rate, I'm afraid UK Mail is one of the few couriers who will deliver large items at relatively low cost. I understand the reason for the higher cost is due to the fact that large items have to be handled manually rather than by their automated conveyor system. Yours sincerely Robert Neil Joint Managing Director
Posted 10 years ago
Peter Harris
Verified Buyer
“You are asking for a review of something I have yet to receive!”
Helpful Report
Posted 10 years ago
Doorfit is rated 4.7 based on 855 reviews
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