Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 836 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

Write Your review

Tell us how Doorfit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got what I wanted”

Helpful Report

Posted 9 months ago

“POOR - BUT I HAVE NOT REPORTED TO TRADING STANDARDS. TO BE FAIR WHEN I E-MAILED ABOUT PROBLEM DOORFIT THANKED ME FOR ALERTING THEM. I PAID RATHER A LOT FOR A DOORBELL PUSH - CHEAPER ON SOME OTHER SITES. CLEARLY STATED ILLUMINATED BUT ON ARRIVAL IT WAS NOT (SO i MAY AS WELL HAVE SAVED AND GOT A NON-LIT VERSION). THE BUBBLE PACK HAD A LABEL SAYING ILLUMINATED, SO MAY BE SUPPLIER AT FAULT. WHEN I INSTALLED THERE WERE NO INSTRUCTIONS AND THE CONTACTS WERE SO POORLY DESIGNED IT WAS NOT REALLY POSSIBLE TO INSERT A WIRE AND TIGHTEN - SO A SOLDERING JOB - 5 MINS BECAME AN HOUR !!”

Helpful Report

Posted 9 months ago

Unfortunately the manufacturer of the door bell altered the product without notifying us. We have now changed the item description on our website and apologise for the error. I'm sorry that our service has fallen short on this occasion. We had assumed you were satisfied with our initial response but if you wish to discuss the matter further please contact me (Robert Neil) via info@doorfit.co.uk. Robert

Posted 9 months ago

“Excellent quality of product and delivery on time as advised.”

Helpful Report

Posted 9 months ago

“I ordered my replacement vintage door lock online and the process was straightforward from product selection through to payment. Confirmation was reassuring and delivery tracked with DHL. Arrived next day and fitted. Brilliant. Will definitely be using Doorfit again.”

Helpful Report

Posted 9 months ago

“Very good”

Helpful Report

Posted 9 months ago

“Very quick delivery and have worked in fixing hinges very simple to fit”

Helpful Report

Posted 10 months ago

“Excellent service. Product as described. Swift postage.”

Helpful Report

Posted 10 months ago

“Excellent quality although sales photograph of this item slightly inaccurate.”

Helpful Report

Posted 10 months ago

“Struggled to find window handles with 50mm spindle these did a great job with the selection of different sizes. Quick delivery too. I would recommend”

Helpful Report

Posted 10 months ago

“Fair price and delivery”

Helpful Report

Posted 10 months ago

“After making purchase to the value of what I thought was free delivery, I was then faced with an extortionate figure of £30 for a 2 to 4 day delivery. The main item being urgently required for a medical practise I paid the bill. 7 days later I phoned to be told no items had been dispatched!!!!! Give the compnay their due they refunded the delivery charge, for an individual to then take it upon themselves to change the main lock I tem I was desperate for..... ( in fairness I can see their intentions were well meant ) To conclude, company needs to look at better communications with buyers, and to seriously consider stating clearly their justification for delivery charges. Sorry this has turned into a negative experiance for all concerned......................”

Helpful Report

Posted 10 months ago

Dear Brian. I'm really sorry our communication fell short on this occasion, please accept my apologies. The carriage charge is high, however we're only passing on the charge from our courier when delivering to the Scottish Highlands. Yours sincerely Robert

Posted 10 months ago

“Top notch service and delivery was quick”

Helpful Report

Posted 10 months ago

“Always a speedy service, and competitive prices 👍🏻”

Helpful Report

Posted 10 months ago

“My order was processed payment was made , I was expecting them the next day , but the items only got posted after I rang asking where they were after 3 days of waiting , they eventually came after 5 days”

Helpful Report

Posted 10 months ago

Hi Dan, You chose the 'standard' delivery option, not 'next day' delivery. Regards Robert

Posted 10 months ago

“Product as described and good quality. Good communication and well packaged.”

Helpful Report

Posted 10 months ago

“Arrived promptly, exact replacement for existing hinges.”

Helpful Report

Posted 10 months ago

“I ordered a handle set, black chrome handle, however the set didn’t come with the latch or hinges.”

Helpful Report

Posted 10 months ago

Dear Kazi, We feel this is an unfair review. Our webpage makes it clear that only the handles were included in the offer. Latches and hinges come in numerous sizes so it is not possible to provide a pack including those items. Our sales team is on hand and happy to assist with any questions you may have before an order is placed. Sincerely Robert

Posted 10 months ago

“Was good but late I paid for next day delivery and get late”

Helpful Report

Posted 10 months ago

“Fuss-free transaction and speedy delivery. Product exactly as described and fitted with ease.”

Helpful Report

Posted 10 months ago

“Excellent service!”

Helpful Report

Posted 10 months ago

Doorfit is rated 4.7 based on 836 reviews