Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 847 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered around 2pm and received it the very next day. Brilliant service will definitely use them again.”

Helpful Report

Posted 2 days ago

“Sadly my experience differs from the good reviews. I specifically ordered ‘Gridlock’ latches to make sure that they would fit my internal doors, as a direct replacement for the latches already fitted, which are beginning to fail. After hearing nothing for over a week I emailed asking for a delivery estimate. No reply to my email. but the latches arrived 2 days later. The latches that were sent to me are branded ‘Intelligent Hardware’ and are different. They are too big for the holes drilled in the doors and have a separate faceplate. I emailed to say I had received the wrong items. After a week, no reply. I telephoned and spoke to a man who told me that Intelligent Hardware had taken over Gridlock and the latches were identical! I pointed out the differences, which he seemed reluctant to accept. I commented that the picture on their web page, clearly showed 'Gridlock' written on the face plate of the latch, to which, with some amusement, he replied that the picture was well out of date. Perhaps Doorfit should update their website to avoid misleading customers. He reluctantly accepted that I should return the latches, but would not commit to refunding my postage costs.”

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Posted 3 days ago

“Ordered 5x mortice locks from Doorfit, received at a very good price with prompt delivery. They fit as they should with no adjustment needed. Overall a great service and will use again.”

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Posted 5 days ago

“Great product swiftly received.”

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Posted 1 week ago

“Managed to find just the right fitting for quite an old cubicle - all delived efficiently nad it worked.”

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Posted 2 weeks ago

“Brilliant Service and a brilliant product”

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Posted 1 month ago

“We are very pleased with Doorfit and the good value MILA multi-point door kit that was delivered within a few days of ordering it. We had an old style front porch door and it has saved us replacing the whole frontage of our porch. This was the only company we could find online that stocked this item for such an old door. Very happy with the product and the service :)”

Helpful Report

Posted 1 month ago

“Easy ordering and prompt delivery with notification of expected time window of one hour. Excellent.”

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Posted 1 month ago

“Ordered 3 x Gridlock door latches to replace broken items. I found the correct items on the Doorfit website and order placement was simple. I received a phonecall the following day to confirm the address as I must have entered the first line incorrectly and the items were delivered the following day. Very impressed with the customer service and delivery. The door latches were like for like and fitted easily.”

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Posted 1 month ago

“Ordered of mortice latches which as described and arrived quicker than stated. Happy with service provided.”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“Very fast delivery from point of sale.”

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Posted 1 month ago

“Needed some locks, supplied by competent people, delivered son tomet- perfect!”

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Posted 1 month ago

“The item did not appear to be exactly as advertised as was lacking the expected branding, but it was otherwise very similar and did the job.”

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Posted 2 months ago

Hi, Thanks for your review. We have looked into this and it seems the new stock is branded IH instead of Gridlock. I can confirm it's the same product but we didn't know the manufacturer had changed the branding. We hope that reassures you. Kind regards Robert

Posted 2 months ago

“I ordered what I thought was an original Berkley garage door handle.marked as such.what I got was a very poor imitation. Which I could of got a lot cheaper.very dissatisfied.”

Helpful Report

Posted 2 months ago

Dear Stephen, Unfortunately this Berkley handle is longer in production and we now sell and alternative. We will update the photograph on our website to make this clearer in future. Please get in touch with the sales team on info@doorfit.co.uk if you would like to return the item. Sorry that you have had a poor experience on this occasion, it was a genuine oversight on our part. Kind regards Robert

Posted 2 months ago

“Fantastic description Great product Fair price”

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Posted 2 months ago

“Very good thank you”

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Posted 2 months ago

“Very good service and quick delivery”

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Posted 2 months ago

“Product was what I wanted, easy to buy online and arrived within advertised time. Did exactly as advertised.”

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Posted 3 months ago

“sent wrong part but followed up quickly , very good service”

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Posted 3 months ago

Doorfit is rated 4.7 based on 847 reviews