Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very punctual ,courteous and polite and informative. Very happy with the service”

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Posted 6 years ago

“Engineer Alex-M arrived in very good time was clean and professional and fixed my fridge/freezer. He certainly knew his job.”

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Posted 6 years ago

“The customer service man was very polite, professional and explained everything clearly. I was very impressed with the service he provided. He was quick and efficient.”

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Posted 6 years ago

“The service engineer IVO turned up early and was pleasant and professional. The repair to my oven was quite quick.”

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Posted 6 years ago

“Great Service... Thank you Martin.”

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Posted 6 years ago

“Every part of the Domex experience was a joy, from booking the engineer online to the finished repair. Amazing service and incredible value, I cannot recommend Domex highly enough.”

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Posted 6 years ago

“This is the first time I have had to use the service. I received an initial call to provide me with a date and time when the engineer will be calling. On the day I was given a courtesy call to from the engineer to inform me that he was on his way and be would be arriving shortly. He was prompt and true to his word. The engineer (Ivo) was friendly, courteous and explained what the issue was and was able to fix the problem efficiently. He also answered a few questions about the appliance which was very helpful. Great service – would highly recommend!”

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Posted 6 years ago

“Quick and great service!”

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Posted 6 years ago

“The Engineer arrived promptly, along with another. Both introduced themselves and proceeded to place plastic shoe sheet on, which I informed was not necessary, but thank you. Alex carried out the following checks on the fridge and freezer sections, given my concerns. Alex and his colleague explained what I needed to do in order to maintain a healthy appliance and reassured me that my appliance was in full working order. Alex supplied a service note and pointed out all the relevant bits of information I would need should I experience any further problems. Very happy with the service I received today. Thank you Alex and your colleague.”

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Posted 6 years ago

“Not very good waiting for 10 days for repair”

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Posted 6 years ago

Dear D Grenberg, You have not provided any info to be able to identify you and your experience, so our response is on face value. While 10 days isn't the norm at Domex, we do some times have busy periods, much as restaurants, NHS and train companies. We have capacity which although flexible, isn't much as we'd like it to be or possible to be. Therefore, turnaround time could some time go over 10 days. On average we work around 5-7days but it is average and I am sorry that you were on the longer side of this metric. Had we know who you are, we would've been able to look in more detail and give exact explanation for the delay. I hope you found "better/quicker" service elsewhere. Regards, Graham R. Domex

Posted 5 years ago

“Engineer arrived promptly, identified problem and kept me fully informed of progress of repair. Freezer now appears to be working correctly.”

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Posted 6 years ago

“The man came in my house introducing himself. Very nice guy.And my washing machine was broken.He repair the washing mashine replacing one of the pieces.Very happy with his costumer services.Straight to the point.Just one word...I ll recomand to all my friends in case they need.Well done!!!😉”

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Posted 6 years ago

“The engineer was the epitomy of first class customer care. Extremely polite and went the extra mile to fix our cooker as quickly as possible. The prices were also very competetive. Really great service.”

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Posted 6 years ago

“Smeg unit under warranty, fast initial inspection and parts ordered for next week! Arrived on time polite quick and efficient Can’t ask for more”

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Posted 6 years ago

“Arrived on time, polite efficient and quickly got on with the job. The engineer had all the right parts on his van and fixed my broken tumble dryer within an hour. Value for money and I would recommend to others.”

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Posted 6 years ago

“They are so dedicated TO their job, felt really comfortable with Martin and he knows what he's doing.”

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Posted 6 years ago

“I had a bit of an issue with getting an engineer on time but in the end everything was sorted. They sent in an engineer the next day and sorted the whole thing. The engineer was very professional and polite. Very happy with the service. Good job guys. Only one suggestion is that the waiting time on the phone to get to the customer service could be improved on. Thank you”

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Posted 6 years ago

“Swift communication and call out. Great customer service- Would highly recommend.”

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Posted 6 years ago

“Very helpful, timely and tidy”

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Posted 6 years ago

“All I will say is the engineer that came to our fault was above all other engineers we have dealt with.”

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Posted 6 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews