Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boris came to repair my dishwasher. He tested it and found it needed a new heating unit which had to be ordered from Neff and would inform me when they had a price for the part. I decided not to go ahead with repair as part was expensive and though it better to purchase a new dishwasher. Boris was extremely polite, efficient and professional. I am pleased with the service I received even though I did not go ahead with repair.”

Helpful Report

Posted 5 years ago

“Extremely disappointed with the service from the customer call centre to the engineer visit. I had an issue with my Grundig washer dryer displaying a "safety" message mid cycle and switching off. On the first visit on Monday 18 November, the engineer Michael noted there was a fault with a computer component and he told me reset it so it should be fine but it was not a permanent fix. I shared my concern in waiting around if the issue occurred again. I asked why he could not repair the faulty component rather than a temporary fix. The engineer Michael reassured me that if the issue occurred again he would come repair and the job would be noted as high priority. He reassured me he works every day so he can come the same day. He said he would have the relevant part ready in his van. On Thursday 21 November, I called Domex again as washer dryer had the same issue. When I called Domex back and there was no priority booking as promised. I had to wait till the following week for a repair and the next available appointment was Monday 25 November. I was not happy as the engineer Michael had emphasised that the job would be treated as a priority should the issue occur again and that he would have the parts ready. I was told an engineer would arrive Monday 25 November so reluctantly I booked yet another day off work. On Monday 25 November I was called by Domex who advised an engineer was at the door. I opened the front door to check and there was no one at the front. I also went downstairs to the flats main door and checked no one was there. I called Domex back and they advised the engineer had left to complete another job near by and would be back straight after. I was confused as the engineer had not even attempted to knock or buzz via the entry system. I waited for the engineer to return and received a further call from Domex asking me about parking permit. They advised the engineer had received a parking penalty and was not willing to park on site without a permit. I informed the caller who I now know is Graham Ross the Customer Service manager that I would contact the property managers to arrange a parking permit. I advised the engineer had 10 minutes parking allowance. Within minutes Graham informed me that the engineer had now left and was too far away to return. Graham informed me that Michael had attempted to ring the door bell twice and there was no answer. This was false information as I was in the flat along with my partner and the bell did not ring at all. The bell has been tested and works fine. I was advised this is the same engineer Michael who visited on Monday 18 November so he is well aware of how the buzzer system works. He is also aware of the parking situation. I am disappointed that he was dishonest about ringing the door bell as my partner and myself can verify he did not ring the door bell. He also did not even attempt to communicate with us to support him with parking. Instead he left for another job. This was a complete waste of my time as I had taken time out of work to wait for the engineer. The engineer made no attempt to get hold of us and informed his manager that he rang the door bell which he did not do. He was also very impatient and left without even trying to get hold of me. I spent hours waiting for his arrival and he could have the courtesy of calling me or ringing the bell to try get hold of me at least before leaving. I am overall extremely disappointed with the customer service.”

Helpful Report

Posted 5 years ago

Dear Yollanda, I thank you again for your review and complaint you logged with us and I am deeply sorry that your experience has not been a great one. We have responded to you privately and since the receipt of your email we are working actively to resolve not just your repair but also your dissatisfaction. Once the repair is complete we'll be in-touch to see if all is well. Kind Regards, Ross G. CEO

Posted 5 years ago

“Engineer Stan came to fix my gas hob burners... which previously 2 engineers from different companies came to fix and couldn’t. Stan fixed it within 10 mins Very knowledgeable and fixed quickly. Very happy with the service and would definitely recommend to others. Great job. Thanks”

Helpful Report

Posted 5 years ago

“Stan visited our house and it was the most helpful repair service we ever had .clearly he knows what he is doing .Thank you”

Helpful Report

Posted 5 years ago

“Was supper efficient and friendly to boot. Very professional”

Helpful Report

Posted 5 years ago

“Excellent service. Arrived on time And phoned 20 mins before arrival. Fridge door now functions better than before the damage accidentally damaged. Thanks”

Helpful Report

Posted 5 years ago

“The engineer came for the second time and again would not wait for the tumble dryer to finish the cycle. As I insisted that he does a proper check, he took one item (a pillowcase) out of a full wash and put it through the test for 20 minutes. Although even this one item came out damp he passed the appliance saying that his reader was showing the correct temperature, although this was only measured at the beginning of the cycle. He completely dismissed the possibility that the sensor could be faulty or whatever else. So he left me for the second time with the faulty appliance without even attempting any repair. The dryer still has to go through several cycles to get the clothes reasonably dry and then they have to be finished off on a clothes rack. That not only takes a lot of time but it costs a lot in terms of electricity too. I am very disappointed with the service, it was shallow and incomplete, two visits and nothing has been done so far. The engineer would not even give me a report but said I had to order it on the Internet and takes a few days to appear. We have since taken a video of going down to the basement to restart the machine when it stopped in mid-cycle again. This is the same recurrent problem which has not been resolved in multiple visits, it has not even been identified. Every callout means us taking time off work to meet an engineer who does not have enough time allocated to mend the appliance.”

Helpful Report

Posted 5 years ago

Dear Mrs Foster, We are sorry to see you dissatisfied with our service. On the first visit in September, our engineer had found the drier with excessively blocked condenser and lint filter which definitely prolongs the drying cycle and possibly even not drying fully. These blockages had then thoroughly been cleaned and appliance tested afterwards. On the second visit (in November) It's important to mention that the Low Temperature Option had been selected which would have impacted the performance of the dryer i.e. take much longer to dry. Our engineer did also run the test cycle mentioned and was satisfied with the performance. He spend over 1 hour and a quarter on site. We have done everything to complete this repair on behalf of Domestic & General. However, if you still think you have a problem and feel that our service was not up to your expectations, you could speak to D&G and ask them to allocate an alternative repair company. Kind Regards, Graham R. Customer Experience Manager

Posted 5 years ago

“Will came when he said he would. Very polite and personable. The trouble with my Blomberg washing machine fabric conditioner drawer was that it did not dispense the fabric conditioner. He diagnosed the problem quickly and quickly put it right. Wonderful; I canot praise him enough. Obviously loves what he is doing. Very happy to give him 5 stars!”

Helpful Report

Posted 5 years ago

“Will attended . Brought part to rectify problem mentioned over phone but discovered a new issue which also required additional parts . Will be delivered in a few days. Overall, excellent service which gave the necessary confidence factor that any new or recurring issue would be dealt with very professionally in the future.”

Helpful Report

Posted 5 years ago

“We were visited by Paul who was very friendly, knowledgeable and helpful. He had kept us informed of his arrival time and updated it regularly. He looked at our problem, tried to alleviate it but warned us that the problem may return in which case we would need new door seals. The problem did in fact return, we rang Domex who ordered the parts and rang on the 6/11 to say that the parts were in and could fit them the next day. Once again Paul kept us informed of his arrival time, he fitted the parts in next to no time and everything appears well. He is a credit to your company as indeed your staff on the phone are. Very professional, polite, friendly and supportive. Well done to you all !!”

Helpful Report

Posted 5 years ago

“Very happy with the prompt time of appointment given. Engineer arrived on time and was very helpful and solved the repair problem.”

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Posted 5 years ago

“Kind helpful polite professional”

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Posted 5 years ago

“Our engineer was Peter, a well presented and polite man. Diagnosed the fault on our wine chiller, ordered the part and came back at the allotted day/time to fit it. Happy to see that in this day and age, at least Domex believes in providing an excellent client service.”

Helpful Report

Posted 5 years ago

“Stan the engineer was spot on time... and did all checks on my Panasonic microwave... Thank you for the good service..”

Helpful Report

Posted 5 years ago

“I would absolutely recommend Domex service centre. They are efficient and effective. My appointment was booked swiftly and Michal my engineer was most professional. He saw the problem and put everything in place to rectify. He was proficient in what he did. Just now waiting for parts to arrive as they have been ordered. Thank you Domex”

Helpful Report

Posted 5 years ago

“Excellent service. I was notified of the time the engineer would arrive and he presented ID. He came to fix the dishwasher and explained the problems as he went along. It works perfectly now. I think the name of the engineer was Nick and I could highly recommend him. I will come back to Domex for repairs in the future.”

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Posted 5 years ago

“Very professional and efficient. Highly recommended.”

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Posted 5 years ago

“I would definitely give 5 * to Martin , he repaired our dishwasher in 30min no mess, on time and very good customer skills ! Thanks”

Helpful Report

Posted 5 years ago

“The engineer detailed to carry out repairs on my condenser tumble dryer arrived on time. He was very professional and courteous throughout the visit and was able to ascertain the fault with my equipment in the shortest time possible. He asked relevant questions pertaining to the primary fault and any other problems I may have experienced with the dryer in order to eliminate the existence of any secondary faults. I was pleased with the high level of professional competence exhibited by the engineer.”

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Posted 5 years ago

“Fantastic service. Very professional, efficient and helpful. I would recommend DOMEX to anyone.”

Helpful Report

Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews