Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited a week for appointment.2Engineers arrived.Inspected dishwasher said they would order a new part but the machine was now working.It worked for one day then stopped again.Phoned Domex to be told that no new part had been ordered and the job had been logged as completed. Now waitng for further phonecall in between washing up!”

Helpful Report

Posted 5 years ago

Dear Christine, Thanks for your feedback and I'm sorry to see your frustration that may seems like we've not done our job. We've managed to identify you and are working on expedite the repair for you and we'll be in touch shortly. In the meantime, if you need me email to graham.r@domex-uk.co.uk or call and ask for myself. Kind Regards, Graham R. Customer Experience Manager

Posted 5 years ago

“ENGINEER VENKO We had a phone call with time he was expected, overshoes put on before coming into the house. Explained everything and was very polite.”

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Posted 5 years ago

“Waited a couple of weeks for this appointment, Teo, the service engineer was very polite and professional. A credit to your company. He kept me updated on his arrival time. Knowledgeable. He Checked the washing machine thoroughly and explained what the problem was. Awaiting an update/decision from Domex.”

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Posted 5 years ago

“Excellent service as always”

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Posted 5 years ago

“Your engineer VLADY arrived on time for the appointment, was very friendly and helpful.”

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Posted 5 years ago

“Stan is an absolute Prince - pleasant, polite and knows his job. Will definitely use Domex and Stan again as and when required 👍😀”

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Posted 5 years ago

“Amazing service by stan, he fixed the oven that has been running off for 5 months. Great socks btw Stan!”

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Posted 5 years ago

“I was referred to Domex by Samsung customer service, as my refrigerator is out of warranty. They were quick to respond to my initial quote request. The service engineer who came was very nice and more importantly, knowledgeable and quick about finishing the job. My only complaint is that it took 10 days from the day I called to the day the service was performed, which is a long time to have a broken fridge. I would likely use them again.”

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Posted 5 years ago

“Mo came came again to repair my hob. Came promptly and was very professional and helpful.Gave some very helpful advice.”

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Posted 5 years ago

“The engineer was very prompt and very polite & very through.”

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Posted 5 years ago

“Sid very very polite and explained exactly what he was doing. What was wrong with my Beko American Fridge Freezer. He showed me how to take apart and clean out the water holder. I had wanted to do it myself for fear if breaking something. He explained what he had done. Showed me the photo of the problem before and after he’d repaired it. He is a credit to your company. He called me and waited the two minutes it took me to finish the school run. Others would have said sorry can’t wait around you’ll have to rebook. Thank you Sid five star service.”

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Posted 5 years ago

“Nick was fantastic, professional, and quick. He arrived exactly when he said he will. Great service.”

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Posted 5 years ago

“Very efficient, very polite service delivered by very pleasant people.”

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Posted 5 years ago

“The service provided by Stan engineer was extremely professional and helpful. I must say Stan is knowledgeable, skillful person. We also had beautiful chat. I can only recommend him to anyone. Please ask for Stan !”

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Posted 5 years ago

“A truly awful company. The most incompetent technians. The most pointless customer service (never apologises or admits to mistakes). AVOID.”

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Posted 5 years ago

Dear Samantha, I'm sorry to see that you had awful experience with us. We know sometimes things could go wrong and clearly this happened to you. Would you kindly provide us with your job reference and/or post code and 1st line of your address please? This will help us find out what has gone wrong and will serve as an opportunity to try to put things right for you. Would you email the above to: graham.r@domex-uk.co.uk please? Thank you in advance and I look forward to seeing how we can assist from here. Best Regards, Graham R. Customer Experience Manager Domex

Posted 5 years ago

“Excellent service - Good communication on booking, Excellent engineer, both friendly and professional, great value for first class service. Stan - a great representative of your company”

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Posted 5 years ago

“Very quick service and professional.”

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Posted 5 years ago

“The Domex engineer Mo came and telephoned before he arrived to say he was 10 minutes away and when he arrived he showed his ID. He then put on shoes protectors and went into the kitchen to repair the oven and washing machine very professional and gave lots of advice and repaired washing machine and the oven after checking needs to be replaced. Well done Mo for a professional job, a credit to Domed.”

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Posted 5 years ago

“Very professional and friendly service engineer Sid who repaired our Samsung American fridge-freezer efficiently and explained us very nicely what was the problem.we were experiencing problems and are very happy with our repairs. The whole process took one week from brining to end .A very short period considering our experience with other companies.”

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Posted 5 years ago

“Julian was amazing polite and friendly too, I never knew how to get my cooker out as I wasn't shown when it was put in. He gave me enough time to clean behind it, he had the part on the van and was great, many thanks Julian,”

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Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews