Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful chap.explained the repair to us ,did a great job on our oven .would strongly recommend them .”

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Posted 5 years ago

“Efficient and fair service”

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Posted 5 years ago

“Engineer found our burnt out element quickly & replaced it. Demonstrating after how effective. Very knowledgable. Our Lamona Oven is 10 years old and this the first time anything went wrong.”

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Posted 5 years ago

“Very happy with customer service and great job done. 🙂👍”

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Posted 5 years ago

“My fridge was making a funny noise and the temperature seemed to be very cold indeed. I was concerned that there was a problem with it so I booked a visit by a Domex engineer. The visit was timely and the engineer polite and helpful. He checked the fridge freezer thoroughly and advised me on how to set the temperature correctly / defrost it regularly. it was worth the call out fee to know there was no problem with it.”

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Posted 5 years ago

“Alex came to test a possible electrical fault with our microwave. He was extremely thorough, found the fault quite quickly and was able to rectify it. Throughout Alex was extremely polite and helpful - even to the point of organizing for a link to the instruction manual for our microwave to be sent to us. Very happy with his visit.”

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Posted 5 years ago

“Very kind and helpful engineer solved dishwasher problem quickly.”

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Posted 5 years ago

“On the day my oven was to be repaired Domex kept me updated as to when the engineer would arrive. Based on the flimsy information I had provided over the phone the engineer brought the spare part most likely to be required and he was right, so the repair was very quick. Great service!”

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Posted 5 years ago

“Extremely satisfied job no 19390856 engineer Valadimir very polite and Curtis five stars”

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Posted 5 years ago

“Waited a week for appointment.2Engineers arrived.Inspected dishwasher said they would order a new part but the machine was now working.It worked for one day then stopped again.Phoned Domex to be told that no new part had been ordered and the job had been logged as completed. Now waitng for further phonecall in between washing up!”

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Posted 5 years ago

Dear Christine, Thanks for your feedback and I'm sorry to see your frustration that may seems like we've not done our job. We've managed to identify you and are working on expedite the repair for you and we'll be in touch shortly. In the meantime, if you need me email to graham.r@domex-uk.co.uk or call and ask for myself. Kind Regards, Graham R. Customer Experience Manager

Posted 5 years ago

“ENGINEER VENKO We had a phone call with time he was expected, overshoes put on before coming into the house. Explained everything and was very polite.”

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Posted 5 years ago

“Waited a couple of weeks for this appointment, Teo, the service engineer was very polite and professional. A credit to your company. He kept me updated on his arrival time. Knowledgeable. He Checked the washing machine thoroughly and explained what the problem was. Awaiting an update/decision from Domex.”

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Posted 5 years ago

“Excellent service as always”

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Posted 5 years ago

“Your engineer VLADY arrived on time for the appointment, was very friendly and helpful.”

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Posted 5 years ago

“Stan is an absolute Prince - pleasant, polite and knows his job. Will definitely use Domex and Stan again as and when required 👍😀”

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Posted 5 years ago

“Amazing service by stan, he fixed the oven that has been running off for 5 months. Great socks btw Stan!”

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Posted 5 years ago

“I was referred to Domex by Samsung customer service, as my refrigerator is out of warranty. They were quick to respond to my initial quote request. The service engineer who came was very nice and more importantly, knowledgeable and quick about finishing the job. My only complaint is that it took 10 days from the day I called to the day the service was performed, which is a long time to have a broken fridge. I would likely use them again.”

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Posted 5 years ago

“Mo came came again to repair my hob. Came promptly and was very professional and helpful.Gave some very helpful advice.”

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Posted 5 years ago

“The engineer was very prompt and very polite & very through.”

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Posted 5 years ago

“Sid very very polite and explained exactly what he was doing. What was wrong with my Beko American Fridge Freezer. He showed me how to take apart and clean out the water holder. I had wanted to do it myself for fear if breaking something. He explained what he had done. Showed me the photo of the problem before and after he’d repaired it. He is a credit to your company. He called me and waited the two minutes it took me to finish the school run. Others would have said sorry can’t wait around you’ll have to rebook. Thank you Sid five star service.”

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Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews