Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful engineer explained what the problem was and good advice for future use of the dishwasher, clean and efficient job and work thank you Cosmin.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Cosmin, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Awesome experience, Gancho the engineer was fantastic, speedy response and repair, great knowledge and wonderful personality - would highly highly recommend - ten stars!!!”

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Posted 3 years ago

Thank you Ed for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Gancho, your engineer. Thrilled to hear that you are highly recommending our services! Thank you. Domex Customer Care Team

Posted 3 years ago

“So easy to book on website. Very professional site visit. Polite and knowledgeable engineer. Can’t fault the company and will definitely Recomended. 10 out of 10 😀”

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Posted 3 years ago

Thank you Roy for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Pavlin, your engineer. It is great to hear that you will be recommending our service to others! Thank you. Domex Customer Care Team

Posted 3 years ago

“They were all helpful and courteous, polite and did the job required. Thank you Domex!”

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Posted 3 years ago

Thank you Rob for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“DOMEX Engineer Kalin gave a very good service and had very good product knowledge.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Kalin, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Second time I have used them. I needed to get a Zanussi tumbledryer fixed whose five year warranty expired in October 2020. The tumbler did not turn and the EHO code was exhibited when you tried to run it. Zanussi quoted £130 for a repair and a two week wait for a visit. Domex quoted me for next day service. Engineer came and quickly diagnosed problem: belt had snapped. Spare belt in van was fitted on the spot. All done within an hour for £96. No contest there! Engineer was courteous, covid secure and very knowledgeable. I used them two years ago to fix an LG fridge freezer. This is a company with good customer service, CRM, pricing and efficiency. Highly recommended.”

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Posted 3 years ago

Thank you Dermot for taking time to leave Domex your glowing 5* review. We are delighted to hear how happy you are with your recent repair completed by Chris, your engineer. We are thrilled that you will be recommending our service to others! Thank you. Domex Customer Care Team

Posted 3 years ago

“Our engineer Erjon arrived exactly on time and fixed the problem with our washing machine quickly and efficiently. He was very friendly and courteous and made sure all was well before he left the house. A real credit to your company.”

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Posted 3 years ago

Thank you Eve for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Erjon, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“My engineer had to visit twice. Both times he phoned before and made sure where he could park and to tell me he was 5 minutes away. He was very respectful at my property, using shoe coverings, mask and gloves. He was so polite , I couldn’t of asked for a better service. When he had to pull apart my machine to fix the issue, afterwards he completely tidied up and took away the recycling and rubbish. He disinfected the machine after too. Being I have an underlying condition and have been shielding in the past, I wasn’t feeling comfortable someone coming into my property as I’ve felt nervous about COVID of course, but I felt so at ease and did not feel I had to disinfect or clean anywhere after the visit. The perfect engineer in my eyes and would definitely 100% use Domex again! Domex also text before to let you know your appointment window and you can also keep checks on your engineers arrival in your 4 hour window time! Just so happy with the overall service!”

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Posted 3 years ago

Thank you Louise for taking time to leave Domex your glowing 5* review! We are delighted to hear how happy you are with your recent repair completed by Erjon, your engineer. We are so happy to hear that you felt reassured by the Covid precautions taken by Erjon at your appointment to keep you safe and are thrilled you would use our services again should the need arise. Thank you. Domex Customer Care Team

Posted 3 years ago

“The service from start to finish was excellent. It is easy to book an engineer at a time that is convenient for you so no waiting around all day in the dark. In the run up to the day, I received daily texts and on the day I was able to see an even shorter window of time for the eta. The engineer Tony fixed the issue and explained what had caused it in the first place. I offered to pay in cash thinking that payment by card was not possible but was pleasantly surprised that I could pay by card. Fingers crossed I do not need to call out again but I would definitely recommend this company to others.”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Tony, your engineer. It is great to hear that you will be recommending our services to others! Thank you. Domex Customer Care Team

Posted 3 years ago

“Great service and thorough. Found fault and fixed it and tested it to make sure we were all happy.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Yasser, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Domex is a very efficient company, I have used them twice and had the same engineer both times named Ivo, I cannot praise his time keeping and standard of work enough. Have had other companies but would certainly only ever use Domex for the future.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are, once again, with the repair which we carried out for you recently. We are so pleased to hear that Ivo, your engineer, lived up to your expectations! It is great to hear that you will continue to use our services should the need arise. Thank you. Domex Customer Care Team

Posted 3 years ago

“Excellent service, diagnosed the problem immediately.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with the repair which Adam, your engineer, recently completed for you. Thank you. Domex Customer Care Team

Posted 3 years ago

“This is the second time I've used Domex. On this occasion it was Darius who arrived and sorted out my oven (Ref: 21251392). He was great - knowledgeable, on time, friendly, efficient and the overall service was good value for money. Thank you. I would not hesitate to recommend Domex to others.”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are, once again, with the repair which we carried out for you recently. We are so pleased to hear that Darius, your engineer, lived up to your expectations and that you will be recommending our services to others! Thank you. Domex Customer Care Team

Posted 3 years ago

“Sid (21231111) came on time, very polite and did a great job. Would definitely recommend.”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Sid the engineer did a great job identifying the fault and repairing it when two previous engineers had changed the wrong part. Well done Sid!”

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Posted 3 years ago

Thank you Roy for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“would put a minus if possible, original engineer visit in 4 days....ok he took parts out then said would need to order parts should be a couple of days......actually was a week on due date of second visit engineer was cancelled due to leave, no replacement engineer now been 4 weeks without fridge freezer. disgusted”

Helpful Report

Posted 3 years ago

Dear Ian, I’m sorry that we had to cancel the repair booked for today. The engineer is not just on leave, he is on Paternity Leave. There was a plan in place but unfortunately babies do not necessarily stick to a plan. We are aware of the urgency of your repair. You have been rebooked with an alternative engineer. If it is possible to bring it forward with the required parts we will do so. Kind regards, Graham , Customer Services Manager

Posted 3 years ago

“Attila visited today to fix a leak on my washing machine. He was very professional and took pride in his work he didn’t rush and made sure everything was in order before he left. Wish there were more like him.”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Attila, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Amazing. Booked a call out in the morning ,efficient and charming engineer called within a few hours. Thank you”

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Posted 3 years ago

Thank you Faith for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vas, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“I wish i could give more stars. We had 2 engineers sent via domestic and general and they were terrible to say the least. On the third time round they sent Domex. Erjon the engineer was friendly and determined and got the machine working. Its fantastic when an engineer says he will can do something and gets the job done. Excellent service. Fantastic engineer.”

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Posted 3 years ago

Thank you Ade for taking time to leave Domex your 5* review. We are delighted to receive your glowing review of how happy you are with your recent repair completed by Erjon, your engineer. We will make sure to pass on your kind words to Erjon. Thank you. Domex Customer Care Team

Posted 3 years ago

“Excellent service! Great engineer!! Thank you Mr Attila!!!”

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Posted 3 years ago

Thank you Diana for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Attila, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews