Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and efficient engineer who was able to determine the fault very quickly and went on to fix it on the spot! Highly recommend Kris and Domex!”

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Posted 7 years ago

“Very polite and helpful representative who was committed to doing a great job and not just charging for things we didn't need. Wouldn't hesitate to use Domex again.”

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Posted 7 years ago

“Absolutely outstanding service. Quick, efficient call out, polite and helpful engineer and appliance repaired without any problems.”

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Posted 7 years ago

“fixed the fridge door!”

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Posted 7 years ago

“The engineer Alex was professional, friendly, and fixed the problem”

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Posted 7 years ago

“Job no 17290617 Your engineer Alex was prompt quick polite and professional perfect job - thank you”

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Posted 7 years ago

“Great service , friendly and perfect”

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Posted 7 years ago

“Very efficient, came first thing, called 15 mins before arrival, professional and smart attire. Fixed problem quickly - very impressive (having had bad experiences in the past with other firms!)”

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Posted 7 years ago

“Honest, quick, reliable”

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Posted 7 years ago

“Great communication, knowledgable engineer who explained everything whilst fixing the problem. Very efficient, tidy and professional.”

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Posted 7 years ago

“Engineer visited to fix my Smeg extractor fan. Phoned to let me know he was 15 minutes away, was very polite, extremely knowledgeable and thorough. Fixed the problem and took the time to explain exactly what had been wrong in terms I could understand!”

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Posted 7 years ago

“Efficient, turned up when they said, called when they said, polite engineer. They did what they said they would do. Very good customer service.”

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Posted 7 years ago

“Domex came out and diagnosed that my range cooker needed a new induction generator. I paid for the parts and labour up front and they visited to do the repair. I was present during the repair and after around 1.5 hrs I asked them how it was going. I was told fine and that they would be finished in 10 minutes. I popped back after 10mins and found that they had already left, my mobile then rang, they were calling me from their van and told me cooker not fixed and more parts are needed. I rang Domex and they asked me pay for 2 more parts costing hundreds of pounds on top of what I have already paid. I have asked for some clarity over what they had done and for a service report but no one can answer any of my questions and say that there is no service report available. I have spoken to Domex twice now and each time they have promised to get back to me and failed to do so. I am currently left waiting for basic information with no apology or explanation - and still with a cooker that needs fixing....”

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Posted 7 years ago

“They came out very quickly and sent a very knowledgeable and charming engineer who understood my concerns and explained how I could improve the performance. He also corrected my understanding of the various wash cycles. Time will tell if this fixes the issue but today I am very impressed.”

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Posted 7 years ago

“I found Domex online and liked what had been written in the Customer Reviews. They handled the problem with my Range Cooker extremely well. Two Service Engineers had to attend because they had to lift the cooker out to deal with the problem. Both of them were very polite and courteous and dealt with the issue efficiently. I have no problem in recommending Domex. I will definitely be using Domex again for any other issues which may occur.”

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Posted 7 years ago

“Very good customer service - engineer very helpful, efficient and polite.”

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Posted 7 years ago

“superb performance”

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Posted 7 years ago

“We were originally given an appointment one week ahead but due to the engineer finishing his jobs for that day early he came the same day. He was extremely efficient and very polite. Machine fixed instantly and ready for two suitcases of holiday clothes to be washed !”

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Posted 7 years ago

“Extremely helpful and very good service.”

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Posted 7 years ago

“The service as effecicient and reliable, the customer services assistants were polite and helpful and the engineer was also extremely polite, helpful and knowledegable.”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews