Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional outfit, used by some manufacturers as their repair service I believe. The wait for an appointment was lengthy but they did the repair efficiently once the part that was needed arrived. Their fixed pricing (not including parts) and Repair and Protect plan option mean you can gauge the cost before booking.”

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Posted 7 years ago

“replaced a glass door on our oven, lovely engineer sorted it all out for us. Wouldn't hesitate to call again.”

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Posted 7 years ago

“Excellent and efficient service from the initial enquiry call to the completed repair. Thoroughly recommended.”

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Posted 7 years ago

“Excellent service from beginning to end. So polite on the phone, and very straightforward to deal with and make an appointment. The engineer was so good, he was courteous, polite and would highly recommend. This was such a good company to deal with.”

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Posted 7 years ago

“I was referred to Domex by my washing machine manufacturer. On the same day I was contacted by Domex and given an appointment for that afternoon. 15 minutes before his arrival the engineer, Peter, rang to say he would be here in 15 minutes which he was. Peter asked about the problem, made some checks and got my machine working properly again which he demonstrated by using the machine. He then gave me some tips about getting the best out of the machine. He was pleasant, efficient and helpful throughout. Thank you.”

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Posted 7 years ago

“I was allocated a 4 hour service slot and the engineer, Kris, rang 30 mins before arrival. As well as swiftly diagnosing the problem, he gave me some good advice on general oven use and function. I would recommend the reliable, reasonably priced and swift service from Domex.”

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Posted 7 years ago

“They had a Sat am slot available at short notice. Kris the engineer rang as promised to say he was on his way (on time). On arrival he tested the oven, and was able to diagnose the problem immediately. He explained in detail how the fault happened, and what to do about it. He was had very in depth knowledge and was happy to answer all questions in a polite and courteous manner. I shall certainly use Domex and would highly recommend Kris the engineer.”

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Posted 7 years ago

“Domex provided an excellent repair service efficiently carried out by the engineer Kris who was very helpful.”

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Posted 7 years ago

“Domex provide a first class professional service. Their communications are excellent. The fee of £40 (incl VAT) for a Diagnostic visit and report seems fair. Likewise the labour charge of £40 (incl VAT) was also reasonable. [Hats off to Liebherr customer service for kindly agreeing to pay for a new thermostat even though the fridge was more that a year over its 2 year guarantee.]”

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Posted 7 years ago

“The service, from start to finish was brilliant. The call centre staff are very helpful and friendly and the engineer, Mike (?) was very pleasant and knowledgeable. 10/10 service. Thank you”

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Posted 8 years ago

“Always found the engineers to be extremely helpful and knowledgeable.”

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Posted 8 years ago

“The engineer arrived on time, was polite and informative about the work required.”

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Posted 8 years ago

“Their staff were a pleasure to deal with - they told me what the problem was ordered the part required and fitted it when they said they would. The pice was also very fair. I would certainly give them 5 out of 5 .”

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Posted 8 years ago

“We were delighted with the service given by Domex to fix our AEG washing machine. Thank you. Fair priced job, polite and efficient engineer. We will definitely use Domex again for any future appliance repairs.”

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Posted 8 years ago

“Job ref 16530492 name R Dell SM71nz Excellent service as far as repair and quickness in carrying out the repair but I must bring to your attention that I was sold a packet of 3 pack odour prevention tablets for the costly sum of £10 when I was told it will stop corrosion. I trusted the engineer, after his visit I found out these same tablets could have been brought on Amazon for £3.99 including package and postage and just to rub salt in the wound 3 out 4 reviews did not rate the product So I suggest you rethink your engineers selling powers by all means let them make a little extra for themselves but not to the tune 60%”

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Posted 8 years ago

“Excellent 10/10 service by the Engineer Kosta, extremely polite, friendly and helpful. Thanks”

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Posted 8 years ago

“Quick, efficient, professional”

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Posted 8 years ago

“Excellent on all fronts”

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Posted 8 years ago

“Extremely helpful and efficient. Problem sorted.”

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Posted 8 years ago

“Excellent!”

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Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews