Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service, from start to finish was brilliant. The call centre staff are very helpful and friendly and the engineer, Mike (?) was very pleasant and knowledgeable. 10/10 service. Thank you”

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Posted 7 years ago

“Always found the engineers to be extremely helpful and knowledgeable.”

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Posted 7 years ago

“The engineer arrived on time, was polite and informative about the work required.”

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Posted 7 years ago

“Their staff were a pleasure to deal with - they told me what the problem was ordered the part required and fitted it when they said they would. The pice was also very fair. I would certainly give them 5 out of 5 .”

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Posted 7 years ago

“We were delighted with the service given by Domex to fix our AEG washing machine. Thank you. Fair priced job, polite and efficient engineer. We will definitely use Domex again for any future appliance repairs.”

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Posted 7 years ago

“Job ref 16530492 name R Dell SM71nz Excellent service as far as repair and quickness in carrying out the repair but I must bring to your attention that I was sold a packet of 3 pack odour prevention tablets for the costly sum of £10 when I was told it will stop corrosion. I trusted the engineer, after his visit I found out these same tablets could have been brought on Amazon for £3.99 including package and postage and just to rub salt in the wound 3 out 4 reviews did not rate the product So I suggest you rethink your engineers selling powers by all means let them make a little extra for themselves but not to the tune 60%”

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Posted 7 years ago

“Excellent 10/10 service by the Engineer Kosta, extremely polite, friendly and helpful. Thanks”

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Posted 7 years ago

“Quick, efficient, professional”

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Posted 7 years ago

“Excellent on all fronts”

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Posted 7 years ago

“Extremely helpful and efficient. Problem sorted.”

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Posted 7 years ago

“Excellent!”

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Posted 7 years ago

“Beko washing machine purchased from John Lewis was jumping all over the place and making loud banging noises. Repair was authorised using Domex who quickly arranged to send a service engineer and were happy to rearrange the date when I requested this. Their engineer called to confirm appointment before arriving promptly on time. He was polite and efficient and tidy, quickly identifying the problem and leavinVg the maching working properly. He also gave good 'operating' advice. Pleased with the service from Domex and would probably use them again for any out of warranty repairs.”

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Posted 7 years ago

“There are 2 parts to this review, which I will go through to give you the full picture: 1. The Initial Engineer Visit Unfortunately, this did not go as planned, our oven should have been repaired then but it wasn't. The attitude of the engineer was a bit unprofessional and I wasn't impressed by him. We did manage to get the oven fixed through Smeg directly, which was a good result for us. 2. After Sales Support Following this incident, I called up to Domex to inform them about this incident. I was told a senior manager would call me back. Today, I spoke with the Managing Director of Domex and explained the situation. He informed me that: 1. I would receive a refund for my diagnostics report 2. The engineer who came to service us will be spoken to about this by his supervisor to ensure that this doesn't happen again. As a small business owner myself, I know that sometimes things don't go as planned, especially when we service a large number of customers. What is more important is what happens when things don't go as planned and whether they are put right or not. Our initial engineer visit didn't go as planned, but through the follow-up and discussions with Domex, this has been put right. Thank-you Domex for treating your clients like human beings, for doing the right thing in a professional manner and for caring about your clients enough to do so.”

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Posted 7 years ago

Mr Ali, I'll just echo your words to say, Domex is nothing but a team of great people (humans) and as such we don't always get things right (human nature). And so, when this happen it's how we deal with it that makes us stand out from the rest! I'm glad you are please with our response and the way we "recovered" Thanks for your kind words Mr Ali. Regards, MD mentioned above

Posted 7 years ago

“I was extremely satisfied with first visit, when very polite and cheerful engineer told me what was wrong with my LG fridge freezer and that he had ordered a part and would need to return to replace damaged part. I was even more satisfied when I got a call two days later, on Friday, to arrange appointment time on following Monday for the return visit. Same engineer called to let me know he would be with me in 30 minutes, and again introduced himself by showing his ID card. He was very polite and cheerful, very helpfully emptied my freezer and did the exchange of good part for bad part. Excellent ambassador for his Company.”

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Posted 7 years ago

“Rubin was very courteous and polite down to offering to take his shoes off. He showed his badge on arrival and had called before. He explained what he was going to do and with our fridge we had a temperature issue. He showed how cold the food was. Taking the time to show various areas. He was very thorough. I would use Domex services again from seeing how Rubin works”

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Posted 7 years ago

“It took 3 technician visits and a wait of over a month before the fault was correctly identified and fixed. Correct diagnostics and a better work scheduling process could have reduced this 10 days.”

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Posted 7 years ago

Dear Mr Baker, Thank you for taking the time to review our service. We appreciate feedback both good and bad in order to improve our service where possible. We are sorry to hear that your experience was not a good one. We would however, like to explain some of the points you made. It is true that the faults are not always apparent on the first visit and that these only become apparent once the repair is under way. It is also the case that sometimes these things might get missed. Regrettable as it is , we are human. We did our best to order parts and get authorisation from you warranty provider. We provided the second quote on Friday 02/12 and received authorisation on Monday 05/12/2016 . Parts were ordered and we called to pre-book the visit on the 08/12/2016. This is an extremely busy time of year for our business which means that it takes that bit longer for us to get available slots. Having looked into this for you, we can see that we have followed the repair through by ordering the parts swiftly and getting it booked. The turn-around has been less than a month , but we understand that this is longer than our average of 6.7 day. Please accept our apology. We are committed to providing the best possible service we can. Kind regards, Domex

Posted 7 years ago

“Staff very professional and helpful, engineer was on time, did clean up before leaving, explained everything, was courteous. And on top of it the charges seemed fair.”

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Posted 7 years ago

“First class service. Arrived on time and phoned before hand to let me know he was arriving. He was very professional, even covered his shoes with protectors. He quickly and efficiently diagnosed the problem and was able to fully repair the oven on the same day. I can highly recommend this company and should I have any problems in the future with my oven, I would not hesitate to us Domex again. Excellent!!!”

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Posted 7 years ago

“It was fast and reliable.”

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Posted 7 years ago

“Easy to book a quick appointment. great customer service and the Egineer was very efficient. Very happy with the price and service.”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews