Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,468 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to make an online booking and again was easy to change the booking when the original one became inconvenient. The engineer notified me of his arrival time and arrived as he said. He was very professional and kept me informed throughout his visit. Best of all he fixed the problem with the washing machine by repairing the circuit board rather than taking the easy but expensive option of replacing it. I will certainly make use of Domex again if I need to have an appliance repaired.”

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Posted 3 years ago

Thank you Stephen for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Charles, your engineer. It is great to hear that you will be using our services again should you need to in future. Thank you. Domex Customer Care Team

Posted 3 years ago

“Very professional and courteous people to deal with. Resolved my issue quickly. Good value, good company. Would use again.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Giacomo, your engineer. Great to hear that you will be using our services again should you need to in future. Thank you. Domex Customer Care Team

Posted 3 years ago

“Thanks a lot to Giacomo. He came today to and fixed the washing machine! Very quick professional and friendly! Definitely a good service!”

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Posted 3 years ago

Thank you Sara for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Giacomo, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“A big thank you to Johnny and mark. They fixed my washing machine today. They were professional, friendly and respectful of covid precautions. Very knowledgeable. My washing is as good as now now 😊😊😊”

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Posted 3 years ago

Thank you Simone for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Jonnie and Mark, your engineers. Thank you. Domex Customer Care Team

Posted 3 years ago

“The Domex engineer Gancho, who came to fix my mother's Beko oven today was very professional, polite and friendly. He phoned me 20 minutes before he arrived and showed me his Company ID straight away. He arrived wearing a mask and also donned shoe covers as he entered the property. Gancho was very quick to identify the problem and the oven was fixed in no time at all. He explained the issue to me, set the correct time on the oven and showed me how to work the timer and also adjusted the time on the Microwave combi oven. Fantastic service! Thank you Ganco and Beko M Hawkins”

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Posted 3 years ago

Thank you Ms Hawkins for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Gancho, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Gancho came today fixed the Samsung fridge freezer Very efficient and polite nice guy Job done”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Gancho, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Our engineer VLADY was very efficient and knowledgeable. Very good service”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vlady, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Very happy customer, Boris did a great job for my blomberg dishwasher. It wasn’t an easy job but he finished it to the dot. Thank you Domex for sending me a good and reliable engineer”

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Posted 3 years ago

Thank you Dalya for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Boris, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Vadym came to_day and fixed my cooker he was very polite and very professional I would recommend this company to my friends”

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Posted 3 years ago

Thank you Julie for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Mark and Johnny came out to repair my faulty washing machine. They pretty much had to replace most parts within the machine and prewarned me from the start that the job would take at least 1hr 30 mins to fix. They ensured that the machine was working before they had left. Unfortunately, after approximately 30 mins the machine stopped working and had a machine error. By this time the main office was closed so I called the engineers on the contact number they had phoned me on. They returned back to thoroughly recheck my machine and detected the fault and fixed the issue. By this time it was out of hours and late into the evening. I can highly recommend Mark and Johnny for their exceptional service, knowledge and customer care. Thank you.”

Helpful Report

Posted 3 years ago

Thank you Leah for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Mark and Jonnie, your engineers. We are especially proud that our engineers took the time to return to ensure that your machine was working properly and that you were not inconvenienced further. Thank you. Domex Customer Care Team

Posted 3 years ago

“Patric was very helpfull I would give 10/10 very pleasant young man and would give the company details to any one thank you mrs j m hogg Deepcut”

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Posted 3 years ago

Thank you Mrs Hogg for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Patrick, your engineer. We are thrilled to hear that you would recommend our services to others! Thank you. Domex Customer Care Team

Posted 3 years ago

“I really recommend the Domex team, they repaired faster the hood, nice people. Good job guys! Thanks.”

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Posted 3 years ago

Thank you Laurentiu for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. It is great to hear that you are recommending our services to others! Thank you. Domex Customer Care Team

Posted 3 years ago

“Fantastic service .”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair! Thank you. Domex Customer Care Team

Posted 3 years ago

“Very happy with the engineers who were friendly, polite, helpful & got on with job straight away, talking me through what was wrong & how it worked (or, in this case, didn't); not so happy with our Miele appliance, which was just out of guarantee & irreparable!! The blow was slightly softened by the bill being half what we'd expected (from Miele), though ... It was very useful to know exactly when the engineers expected to arrive, & they offered to wear masks. Very pleasant, gently humorous people & I wouldn't hesitate to use them again if I had to - but hopefully our new appliance will last a little bit longer than this one did!!”

Helpful Report

Posted 3 years ago

Thank you Erika for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. Great to hear that you would consider using our services again should you need to in the future. Thank you. Domex Customer Care Team

Posted 3 years ago

“I booked an appliance care plan with them that was assured would support me through the years. When I call to book a repair they refer me to Domestic & General (they somehow forget to mention this when they sell you the plan) and of course through D&G it's impossible to book a repair. I have now paid over 5 years of insurance for NOTHING. I'd definitely will bring it to the body that oversees this kind of scam to ensure it doesn't go lightly on them.”

Helpful Report

Posted 3 years ago

Mr Skinner, We are sorry to hear you feel you have had a negative experience with Domex and I appreciate you bringing this issue to our attention. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 3 years ago

“my engineer turned up on time with mask all his ppe he set about his work asap he had the problem diagnosed within minutes then he went to work man he was good quick safe proffesinal talked me through it all did everything and more also he tidied up after himself he even had a water filter onboard which i had not gotten round 2 ordereing he fitted that as wsell no hard sell very resonable price all in all i was very happy with the service I received”

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Posted 3 years ago

Thank you Colin for taking time to leave Domex your review. We are delighted to hear how happy you are with your recent repair completed by Gancho, your engineer. We are always trying to improve on our service so would love to know what more we could have done to achieve your full 5 stars? Thank you. Domex Customer Care Team

Posted 3 years ago

“Very happy with service delivered. Engineer was excellent throughout and located the issue quickly. Thank you venko and thank you Domex!”

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Posted 3 years ago

Thank you Mr Singh for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Venko, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Vlady was really helpful nice and efficient”

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Posted 3 years ago

Thank you Mitchell for taking time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vlady, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Excellent service provided by a polite and very helpful engineer! Very happy with this company!”

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Posted 3 years ago

Thank you Norma for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Alan, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Excellent service from these guys today! Our engineer (Sid) was totally professional and respectful of our home, he cleaned everything he touched, very COVID aware. We couldn't recommend these guys highly enough, super service! Thanks.”

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Posted 3 years ago

Thank you Glenn for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you for your glowing review and we really are so happy to hear that you are recommending our services to others! Thank you. Domex Customer Care Team

Posted 3 years ago

Domex Appliance Services is rated 4.8 based on 1,468 reviews