Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very profession, organised and job completed very efficiently”

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Posted 7 years ago

“Prompt response to our call for help. Efficient service and competitive prices”

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Posted 7 years ago

“Fast, efficient and friendly service over the phone and with the engineer.”

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Posted 7 years ago

“I am a returning Domex customer, and not for the first time. I find Domex to be reliable in every area and have never had cause to fault their excellent service.”

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Posted 7 years ago

“Friendly and efficient engineer. He ensured that the repair was carried out swiftly and with the minimum disruption.”

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Posted 7 years ago

“Very helpful & efficient engineer clear explanation of the problem & since fridge can't be repaired charged very modestly. Would use again & recommend”

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Posted 7 years ago

“The engineer was polite and efficient, and got the job done. Reasonable rates”

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Posted 7 years ago

“Job no.17220822 Arrived at the time he said he would. Very polite and helpful.”

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Posted 7 years ago

“Excellent service, arrived on time, diagnosed problem with our oven and provided alternatives for repairing. Very pleasant would recommend to friends and family. Job#17241038”

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Posted 7 years ago

“On time , ID , quick diagnosis of problems to fridge / freezer , clean worker efficient repair . Help to explain what was wrong any why while carrying out repairs.”

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Posted 7 years ago

“Claudiu Vila the engineer who attended was extremely polite and very helpful. also he very efficiently dealt with the fault.”

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Posted 7 years ago

“Their service is very poor. I was falsely offered a service to purchase an insurance for my fridge freezer. I was told if they cant repair it, they would replace it. The engineer came to site to try and repair the fridge and broke it entirely. I was then told that I would need to go and buy a new one myself. at the time of buying the insurance I want told that the insurance wasnt with them direct, but with another company. their staff are very unhelpful. I would never recommend them to my worst nightmare, they are thieves. Stay away.”

Helpful Report

Posted 7 years ago

Dear Julie-Anne, Thankfully we could recognize your review after you rang to complain, which we are grateful for. We have listened to the call and all agreed that it was not as you describe it above. We are very transparent and as part of the service plan that you took, the inspection visit had cost you NOTHING! You did, however, mentioned in the initial call that Knowhow had been out and we all could see the damage their engineer had done to cause the failure of your fridge subsequently. It is disappointing you still blame us for "breaking your fridge". We have stood up to what we promised you when taking the plan i.e. if we couldn't fix the first fault, we cancel the plan and you pay nothing! We have reported to the plan provider, who empathize to your situation and decided to support you further. One thing is certain, we've been transparent throughout and did nothing wrong and we are truly sorry to see that you feel this way and more importantly share misleading information. Lastly, it's difficult to see how one is branded thief when one has NOT taken or stolen anything! Regards, Domex

Posted 7 years ago

“ALEX JOB REF (17230077). Provided us with a high level of customer satisfaction with his great detailed knowledge and expert advise. I would strongly recommend Domex to anybody.”

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Posted 7 years ago

“Very good customer service - Engineer very professional - strongly recommend Domex”

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Posted 7 years ago

“engineer came to repair leiberr fridge freezer as malfunction light was coming on. he found a fault made a repair and fridge was working. 5 hours later malfunction light came on AGAIN, NOT HAPPY AT ALL!!!!!”

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Posted 7 years ago

“Professional engineer repaired our oven immediately, very reasonable charges.”

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Posted 7 years ago

“Fast, efficient, friendly service at a very reasonable price. Definitely recommend and would definitely use again.”

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Posted 7 years ago

“Happy with the service domex provided. From clear pricing at the beginning to a very friendly engineer who did a quick job. Punctual and called 15 minutes before arriving. He was very good at explaining the issue with my oven and I trusted him to do a good job.”

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Posted 7 years ago

“Very helpful, informative service. The overall charges were very reasonable.”

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Posted 7 years ago

“My oven element broke. Domex responded on the day of my call and didn't charge me another call out when they had to return with the right part. Very polite, very efficient, clean work and reasonable and transparent charges.”

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Posted 7 years ago

Hi Jackie, Thank you again for booking with us and happy to see you back to normal with your Smeg Cooker. Enjoy 12 months guarantee on the fan heater we fitted. See you again when you need us! Domex

Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews