Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Domex came out to fix out American Fridge freezer. The engineer decided to try welding the broken freezer door firstly. This needless to say didn't work he admitted then he should have ordered new parts. When he came back for the second time to fix the door the parts were wrong but this only became apparent after he had removed both doors. He then put the doors back on the fridge freezer with the freezer door a 1/2 inch higher than the Fridge which needless to say looks hideous and leaks cold air from fridge and freezer. To add insult to injury the engineer has left a 10 inch plus scratch down the door of the freezer. this happened last Thursday and we are still waiting for the Manager Graham to review case. The company is the worse I have dealt with I would not recommend them to anyone.”

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Posted 8 years ago

“Polite, helpful service engineers who did what they said when they said they would do it at a fair price”

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Posted 8 years ago

“Incredibly quick and efficient, fridge/freezer fixed within 18 hours of booking (with no additional fee). Fautly part provided at cost (I checked the cost online afterwards). Will use again if I ever need to.”

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Posted 8 years ago

“An engineer called in to repair our fridge freezer. Although he had to come back twice, as the part which was faulty wasn't available, he was always very knowledgeable and polite. Excellent service overall.”

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Posted 8 years ago

“Engineer called to repair fridge freezer, only could come next day but was in very early, which is very good! Very polite, explained everything, very efficient. If we have anything else broken in the house in the future would definitely call Domex. Thank you very much Henrieta, Winchmore Hill”

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Posted 8 years ago

Dear Henrieta, Thank you for your your time providing us with your valued feedback. I can see we repaired your Samsung feedback on the spot and we'll now guarantee this repair for you for 12 months. We share and reward everyone accordingly for their effort to impress and this is no different. Thanks again. Domex

Posted 8 years ago

“Enginere called in to test my dishwasher. Absolute gentleman. Very efficient. Would recommend your company to all my contacts. Very fair change as well. Engineer's name is Darius. Regards Carol Hoile Flat 3 Ascot Court Eastcote HA4 9SR”

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Posted 8 years ago

Dear Carol, Great to see that such a positive response about our engineer and I must say they are all like Darius, true gentlemen! We noticed that we couldn't prove your dishwasher faulty on this occasion, but should you experience any future problems we are here for you! Kind Regards, Customer Service Team

Posted 8 years ago

“Excellent service, fixed issue easily and was polite, professional and very efficient !!!!”

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Posted 8 years ago

“Very knowledgeable and polite, did the job properly, explained everything, and for a fair price.”

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Posted 8 years ago

Dear Florian, We are very happy you are pleased with the service and most importantly got your Smeg cooker fixed. Finally Happy New Year and we hope to be of service in future. Regards Domex

Posted 8 years ago

“Was contacted by engineer forming if eta. He was efficient and through. Sorted out the problem straight away.”

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Posted 8 years ago

“From John: First rate service throughout for a repair to our Smeg cooker.”

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Posted 8 years ago

“The engineer was very polite and knowledgeable in resolving the problem.”

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Posted 8 years ago

“I phoned at 8:30 this morning thinking 4 days before Christmas I would never get my oven fixed, but 3 hours later it was repaired and all sorted. Absolutely fantastic service and all staff are always very nice, friendly and polite. Thank you so much, you have saved our Christams.”

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Posted 8 years ago

Dear Jan, in the current exceptionally busy time same day response is more of an exception but we do aim to reach every customer within 48 hours. We are delighted to see you "ready" for Xmas cooking and from all at Domex wish you Merry Xmas and Happy 2016. Regards, Domex

Posted 8 years ago

“Outstanding service, engineer very patient and understaninding. Service was second to none, brilliant.”

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Posted 8 years ago

“Fantastic. Speedy efficient service for our Beko cooker. From first phone call to very satisfied customer in just 3 days and just before Christmas. Thank you so much.”

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Posted 8 years ago

“Took a little longer to get an appointment than I'd prefer but customer service was ace and the engineer was a dream. Would definitely use them again.”

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Posted 8 years ago

Dear Vinay, Thank you for your kind words. You are right the lead time for your appointment is unusual for us but it is exceptionally busy at present. I'm glad though that you pleased with everyone involved and most importantly your Lamona oven is ready for use! Regards Domex

Posted 8 years ago

“Transparent costs and very efficient service - problems with my main oven were diagnosed on the first visit and a fixed price repair then quoted for the second. The engineer was very polite and explained everything both in terms of the problem and the fix. Very impressed, will use again and recommend to others. Thank you Domex.”

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Posted 8 years ago

Steve, You are right, we have always been and always will be transparent and upfront with our customers - part of our values. We are delighted to see that you were impressed by our engineer too, everyone here works really hard for that and it is very rewarding to see your feedback. Thank you! Regards, Ross

Posted 8 years ago

“I am glad my service engineer came as he gave me some valuable safety advice of which I didn't anything about regarding carbon monoxide and ventilation etc. I have passed these details on to my landlady so she can make the necessary changes and adjustments. Its always great when you get someone that is not only qualified but actually knows what they are doing. I would definitely choose Domex if I ever need to install or have an appliance repaired. The service I received was exemplary and I highly recommend and trust Domex over anyone else. Maria”

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Posted 8 years ago

“Very well-run operation, from initial phone contact to finished job: charges transparent and reasonable.”

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Posted 8 years ago

“The phone support and service engineers from Domex were friendly and very professional. Excellent service.”

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Posted 8 years ago

Dear James, It's great that our service lived up to and even exceeded your expectations. Most importantly your Grundig washing machine is up and running again. Thank you for you kind feedback and we look forward to being of assistance as and when needed. Regards Domex

Posted 8 years ago

“Excellent customer service. Engineer didn't give up despite the age of my appliance and ultimately saved me hundreds of pounds in unnecessarily buying a new fridge. Very impressed with the booking system and provision of a very clear quote for parts and labour for the customer to help the customer decide whether to proceed.”

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Posted 8 years ago

Dear Harvey, Thank you for your kind feedback and you are right, we have always been, are and will be transparent and straightforward with our customers. Honesty is one of our core values. Glad we saved you some money too and look forward to being of service in future. Regards, Domex

Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews