Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and great knowledge from the engineer”

Helpful Report

Posted 1 year ago

Thank you Anna for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Gancho, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Everything about our experience with Domex was very professional and focussed on the customer. Following contact with Beko regarding the concerns we had with our new Fridge/Freezer they arranged for a Domex repair/service technician to attend our house. Initially the date offered was whilst we were due to be on holiday. However, helpfully they subsequently changed that to the weekend before we were due to go. Domex kept us appraised of their time of arrival by text and their engineer Victor arrived when they said he would. Victor was extremely personable and efficient. He checked the temperature of the various areas of our fridge/freezer and found that the doors which had been taken off by the delivery drivers from Currys had not been fitted back correctly. This was causing the fridge light to stay on and the internal circulation fan to fail to engage. Our food was getting too cold in the fridge area. Victor was very thorough in checking all aspects of the fridge's operation and explaining exactly what he was doing and the impact of his actions. One couldn't wish for better advice and service. I recommend Domex with absolute confidence.”

Helpful Report

Posted 1 year ago

Thank you Mike for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Victor, your engineer. Its great to hear that you would recommend Domex and very nice to read of your comments about Victor. Thank you again Domex Customer Care Team

Posted 1 year ago

“Really good company. Very good repair technician who did a tricky job really well and who was a very pleasant person”

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Posted 1 year ago

Thank you Candy for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you again Domex Customer Care Team

Posted 1 year ago

“Engineer was very pleasant and competant.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Mark fixed my Hoover washing machine 9/6/23. he was professional, efficient and friendly. He was very knowledgeable, and gave handy hints on how to maintain my machine's health.”

Helpful Report

Posted 1 year ago

Thank you Heidi for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mark, your engineer. We hope the tips are useful for the future! Thank you. Domex Customer Care Team

Posted 1 year ago

“He arrived promptly & did the repair/replacement job quickly.”

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Posted 1 year ago

Thank you Nick & Gloria for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Very friendly and professional gentleman arrived on time and did the job quickly.”

Helpful Report

Posted 1 year ago

Thank you Simon for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 1 year ago

“We have had domex come out a few times the engineer is Svet and he is one of the best engineers we have ever had round. I would give him 10 stars if I could!”

Helpful Report

Posted 1 year ago

Thank you Louise for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Svet, your engineer. Svet will be pleased with your review and its great to hear of your experience. Thank you again Domex Customer Care Team

Posted 1 year ago

“Exceptional customer service. I will definitely use it again if I need to. Polite and very respectful staff. Fast appointment and repair.”

Helpful Report

Posted 1 year ago

Thank you Nicole for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Its great to hear that you would use Domex again! Thank you. Domex Customer Care Team

Posted 1 year ago

“Svet was the engineer assigned to handle the diagnosis and repair of our washing machine. He is extremely knowledgeable and friendly. His work was impeccable. We recommend Domex unreservedly.”

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Posted 1 year ago

Thank you Kenneth for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Svet, your engineer. We are happy to read that you would recommend Domex and also that Svet's service call was impeccable! Thank you again Domex Customer Care Team

Posted 1 year ago

“My warranty call on our dishwasher was handled very quickly. Alex, the service engineer, was a role model for good customer service. He arrived promptly, was well prepared and had excellent communication and diagnostic skills. He advised us of the fault he had identified and the solution.”

Helpful Report

Posted 1 year ago

Thank you Stephen for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Alexander, your engineer. We are pleased to hear of your experience and the great customer service shown to you by Alexander. Thank you again Domex Customer Care Team

Posted 1 year ago

“Prompt and straightforward service and helpful engineer”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 1 year ago

“Will use in the future . Helpful engineer called Jan. Offered to put heavy things back into the fridge as I am old age pensioner and dont move so well. Cleaned up after himself .Worked hard .Explained the parts to me. Was very pleased with the price . Fridge freezer all working and its 18 years old .Told me what to look out for that made it go wrong in the first place. The young guy that took my booking was patient and helpful . Very impressed with Domex .”

Helpful Report

Posted 1 year ago

Thank you Sandra for taking the time to leave Domex your 5* review. We are so delighted to hear how happy you are with your recent repair completed by Jan, your engineer. We are happy to read that you would use our services again and that your are pleased with Jan and our customer service teams efforts. Thank you again Domex Customer Care Team

Posted 1 year ago

“Easy online system to book a repair visit. Cost are made clear, and also very reasonable. Engineers are polite and tidy (covers on shoes, tools in boxes, etc). Problem was fixed first time! Have used Domex a couple of times now, and will just use them if needed for any future problems. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you Paul for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Venko, your engineer. Its always nice to hear from a returning customers and happy to read that you would recommend us. Thank you. Domex Customer Care Team

Posted 1 year ago

“Terrible experience and very dissatisfied with Domex. I have been waiting for my washing machine to be fixed 3 weeks now. The driver sat on his van for 30 min to one hour claiming there isn’t any parking space rather than look for one. It’s a Saturday afternoon and couldn’t be bother …. He said it isn’t his problem about the parking space and left with out fixing my washing machine. Thanks very much for wasting my time, making my life harder and now I have to wait another 2 weeks for Domex to give me an appointment So disappointed”

Helpful Report

Posted 1 year ago

Dear Lorena, We are sorry to hear that you are not happy with our services. I have looked into your repair history and can see we had an appointment for Saturday. Our engineer spoke to our team as he could not find a parking space. He advised that all of the pay and displays were taken at the time. Our engineer will always look for available pay and display bays and we would pay for them. In cases where pay and display are not available then a permit does need to be provided. Our team also asked if you had a permit and was advised it was not your responsibility to provide one. In these cases if there is no parking and we don't have a permit then we are not able to undertake a repair. Our engineer spent 30 minutes trying to find a space but to no avail and had to move on. We can book you a new service call but if there is no permit provided then we maybe in the same predicament that the engineer is unable to do a repair. We hope that a parking permit can be arranged so we can ensure that a repair can go ahead. We will be in touch with you to arrange a new visit. Thank you. Domex Customer Care Team

Posted 1 year ago

“Job reference: 23110898 Date: 9/3/23 The engineer 'Vlady' who came today to repair my fridge/ freezer was very efficient he was also very informative he showed me what was wrong and what he was going to do to it . He was very polite, fast, and clean with his work. He deserves a full five star review.”

Helpful Report

Posted 1 year ago

Thank you Linda for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vladislav, your engineer. We are happy to hear how Vlady performed and he will be pleased to hear of your review. Thank you again Domex Customer Care Team

Posted 1 year ago

“Our engineer was fantastic, great communication, great knowledgeable and always does a fantastic job!”

Helpful Report

Posted 1 year ago

Thank you Allan for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vadym, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“The engineer was friendly, efficient and knowledgeable”

Helpful Report

Posted 1 year ago

Thank you Gary for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you again Domex Customer Care Team

Posted 1 year ago

“My beko washing machine is not working from the past 15 days. The engineer came on 7th Feb, he told me that he has to come again with the spare parts, "if the company has that spare part then he can come in 1 or 2 working days and if it's not available then I will take 3 to 5 working days BUT till date, this is the 15th day and I haven't seen anyone and didn't get the proper information about it. Every Time I have to call the customer care again to just get the answer like " I don't know how much time it will take ". I don't like the service at all.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 1 year ago

“I had an issue with our Domex dishwasher and engineer appointment was made; they called very apologetically to say that Diego has been unavoidable detained and that the earliest they could reschedule was... the following day! Diego arrived well within the appointment window, presented his ID, asked if he should remove his shoes and made friends with the dog. He explained the issue, what he'd done about it and that if there was any further problem, he'd come back and sort it. He was prompt, courteous, friendly & professional and there was no charge as the machine was still under warranty - this reflects very well on both Diego & Domex and I couldn't recommend them highly enough.”

Helpful Report

Posted 1 year ago

Thank you Ian for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Diego, your engineer. Its great to hear that you would recommend Domex. Its nice to hear of your experience and we will get dog trained added to Diego's skillset! Thank you. Domex Customer Care Team

Posted 1 year ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews