Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,467 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right from the customer service to service engineer Domex team handled in a very professional way . Allocation of service engineer and their visit to my house was pre planned and was notified to us in a professional and process oriented manner .”

Helpful Report

Posted 1 year ago

Good morning Said, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. We are happy to hear how the team performed from making your booking to our engineer attending. Thank you. Domex Customer Care Team

Posted 1 year ago

“First class engineer, informative helpful polite, Excellent all round.”

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Posted 1 year ago

Good morning Adrian, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Josh, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“A Domex technician came to fix my fridge. Adjusted the legs and changed the seal. The fridge does not close properly now.Domex are saying it is fine. The technician damaged 3 tiles and blamed the way the tiles have been installed. The kitchen tiles were laid by a professional recently. The technician also damaged my integrated dish washer door. He was careless with his tools and dropped his tools many times. He also took over the kitchen and put his dirty tools next to food item. The technician was in a hurry he was lifting the fridge and said I do not need to empty. The fridge was lifted and dropped many times to the floor. They have admitted some of the damage but are taking no responsibility. Another excuse they have used is that the fright is in a tight corner and rocks when opened. It rocks because 2 tiles have been cracked. When the supervisor attended after I complained h said the same thing. The supervisor moved the fridge and adjusted the legs and he did not cause any damaged. I also explained that opposite the fridge is a washing machine again in a tight space and rocks a lot but no tiles have cracked. I will now need to take Domex to court as no offer or solution has been offered. The technician also told me not to raise a complaint and that he will try and fix the damaged. He even gave his personal phone number. This was not investigated when I complained. He also said he is honest and a a Christian implying that I am dishonest as I am not white or Christian. I will be documenting this on social media. Disappointed with the service”

Helpful Report

Posted 1 year ago

Dear Mr Ahmed, We have responded to you in writing explaining that we do not accept liability for the Damage caused. You can of course take this further if you wish. Kind regards Domex Customer Care Team

Posted 1 year ago

“Great service from an exceptionally friendly and skilled professional. Went an extra mile to diagnose a problem. Highly recommended!”

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Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. We appreciate your recommendation and great to hear your feedback from our engineers visit. Thank you again Domex Customer Care Team

Posted 1 year ago

“Incredible service across the board! From the appointment booking to confirming a date and time to the actual repair, Domex was impressive. Ivo, my repairman was extremely friendly, efficient and informative...in and out in just about an hour. Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you Curtis for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Ivo, your engineer. Its great to hear of you experience from your initial call to Ivo attending, Its great to hear of your recommendation. Thank you. Domex Customer Care Team

Posted 1 year ago

“Fantastic job by Domex. Had an engineer come for a Tumble Dryer repair - kept me up to date with the visit time via text messages. He was very polite and got to work quickly and fixed the issue with the drain system within minutes. Would recommend for any appliance.”

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Posted 1 year ago

Thank you Ven for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Akhil, your engineer. Its great to hear that you would recommend Domex and how you like how we keep our customers up to date. Thank you. Domex Customer Care Team

Posted 1 year ago

“Fast response and excellent engineer who was polite, professional and fast. Couldn’t recommend more highly.”

Helpful Report

Posted 1 year ago

Thank you Jo for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vadym, your engineer. We are pleased we were able repair your appliance very quickly and to hear of your recommendation for Domex! Thank you again Domex Customer Care Team

Posted 1 year ago

“Very good customer service and great knowledge from the engineer”

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Posted 1 year ago

Thank you Anna for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Gancho, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Everything about our experience with Domex was very professional and focussed on the customer. Following contact with Beko regarding the concerns we had with our new Fridge/Freezer they arranged for a Domex repair/service technician to attend our house. Initially the date offered was whilst we were due to be on holiday. However, helpfully they subsequently changed that to the weekend before we were due to go. Domex kept us appraised of their time of arrival by text and their engineer Victor arrived when they said he would. Victor was extremely personable and efficient. He checked the temperature of the various areas of our fridge/freezer and found that the doors which had been taken off by the delivery drivers from Currys had not been fitted back correctly. This was causing the fridge light to stay on and the internal circulation fan to fail to engage. Our food was getting too cold in the fridge area. Victor was very thorough in checking all aspects of the fridge's operation and explaining exactly what he was doing and the impact of his actions. One couldn't wish for better advice and service. I recommend Domex with absolute confidence.”

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Posted 1 year ago

Thank you Mike for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Victor, your engineer. Its great to hear that you would recommend Domex and very nice to read of your comments about Victor. Thank you again Domex Customer Care Team

Posted 1 year ago

“Really good company. Very good repair technician who did a tricky job really well and who was a very pleasant person”

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Posted 1 year ago

Thank you Candy for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you again Domex Customer Care Team

Posted 1 year ago

“Engineer was very pleasant and competant.”

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Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Mark fixed my Hoover washing machine 9/6/23. he was professional, efficient and friendly. He was very knowledgeable, and gave handy hints on how to maintain my machine's health.”

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Posted 1 year ago

Thank you Heidi for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mark, your engineer. We hope the tips are useful for the future! Thank you. Domex Customer Care Team

Posted 1 year ago

“He arrived promptly & did the repair/replacement job quickly.”

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Posted 1 year ago

Thank you Nick & Gloria for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Very friendly and professional gentleman arrived on time and did the job quickly.”

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Posted 1 year ago

Thank you Simon for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 1 year ago

“We have had domex come out a few times the engineer is Svet and he is one of the best engineers we have ever had round. I would give him 10 stars if I could!”

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Posted 1 year ago

Thank you Louise for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Svet, your engineer. Svet will be pleased with your review and its great to hear of your experience. Thank you again Domex Customer Care Team

Posted 1 year ago

“Exceptional customer service. I will definitely use it again if I need to. Polite and very respectful staff. Fast appointment and repair.”

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Posted 1 year ago

Thank you Nicole for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Its great to hear that you would use Domex again! Thank you. Domex Customer Care Team

Posted 1 year ago

“Svet was the engineer assigned to handle the diagnosis and repair of our washing machine. He is extremely knowledgeable and friendly. His work was impeccable. We recommend Domex unreservedly.”

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Posted 1 year ago

Thank you Kenneth for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Svet, your engineer. We are happy to read that you would recommend Domex and also that Svet's service call was impeccable! Thank you again Domex Customer Care Team

Posted 1 year ago

“My warranty call on our dishwasher was handled very quickly. Alex, the service engineer, was a role model for good customer service. He arrived promptly, was well prepared and had excellent communication and diagnostic skills. He advised us of the fault he had identified and the solution.”

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Posted 1 year ago

Thank you Stephen for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Alexander, your engineer. We are pleased to hear of your experience and the great customer service shown to you by Alexander. Thank you again Domex Customer Care Team

Posted 1 year ago

“Prompt and straightforward service and helpful engineer”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 1 year ago

“Will use in the future . Helpful engineer called Jan. Offered to put heavy things back into the fridge as I am old age pensioner and dont move so well. Cleaned up after himself .Worked hard .Explained the parts to me. Was very pleased with the price . Fridge freezer all working and its 18 years old .Told me what to look out for that made it go wrong in the first place. The young guy that took my booking was patient and helpful . Very impressed with Domex .”

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Posted 1 year ago

Thank you Sandra for taking the time to leave Domex your 5* review. We are so delighted to hear how happy you are with your recent repair completed by Jan, your engineer. We are happy to read that you would use our services again and that your are pleased with Jan and our customer service teams efforts. Thank you again Domex Customer Care Team

Posted 1 year ago

Domex Appliance Services is rated 4.8 based on 1,467 reviews