Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Domex to repair a new tumble drier over a year ago I was happy to use their services again to fix the heating element in my fan oven. The service was the same friendly, professional, extremely polite and efficient manner in which the repair was carried out, I am a very satisfied customer and would highly recommend their services.”

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Posted 7 years ago

“Really easy to deal with and friendly service. Highly recommended.”

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Posted 7 years ago

“We had been having ongoing problems with our electricity tripping randomly. We were told by a friend who had the same situation that their dishwasher was the cause of the problem. Rado came to look and was unable to access the machine on the first visit as our tiling was obstructing it and it could not be moved out. Rado came up with a solution which did not involve smashing our tiles! He had to return and then diagnosed the problem and fixed it quickly and efficiently. We have had no trouble at all with our electricity since then. Rado was extremely helpful and courteous throughout and was able to advise me on how to maintain the efficiency of the machine. We were very impressed , and also with the professional manner in which Domex handled our enquiry. Excellent value for money and highly recommended.”

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Posted 7 years ago

“Really quick appointment. It was going to be a week, but they saw they had a cancellation and thought of me!”

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Posted 7 years ago

“We were referred by the manufacturer. The service was absolutely excellent. The engineer quickly identified the problem and corrected it. He also gave us some very useful tips to avoid having the same problem in the future. We will certainly use this company in future.”

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Posted 7 years ago

“My original review of 1 star resulted in a response which was speedy, comprehensive even if the final result was disappointing (my Liebherr fridge has died). Domex recognised their opportunity to explain to me better the health of my fridge and apologised for their less than swift follow up and offered a refund of the monies I had already paid. I accept their explanation, value their actions and believe the tardiness in response was not in character.”

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Posted 7 years ago

“Very good service and helpful staff”

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Posted 7 years ago

“Fixed our cooker. Arrived as arranged, phoned to say on his way. Very professional. Would always use this company.”

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Posted 7 years ago

“At first i felt the engineer was not listening to what i said was happening, but once he checked the plug and sockets to make sure they were not at he fault, and the dishwasher tripped the electric again, then he did, because he know what the problem was, and sorted it out. I gave him a high score because he did fix the dishwasher, and also told me there was an issue with the sockets that needed to be checked”

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Posted 7 years ago

“We had to wait 8 days but he found the problem, mended it and was very knowledgeable and polite. The installation had not been done correctly, it was only 10 days old!!”

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Posted 7 years ago

“I had a broken washing machine. The response time was really quick - same day this time. The engineer was polite. He fixed the machine quickly and left the place had been working neat and tidy.”

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Posted 7 years ago

“The ice maker in our Samsung Fridge-Freezer stopped working three times. It is 2 years old and covered by Samsung's free 5-year extended warranty. On the first occasion about 3 months ago Samsung advised how to press the blue test button to restart the ice maker. It worked again for two months. When it stopped again we were able to restart it and it worked again for another month. Then last week it stopped completely and we were unable to get it working again. We phoned Samsung on Friday afternoon and they immediately referred me to Domex who arranged for an Engineer to visit on Monday 0800-1200, On Monday morning 08.30 the Engineer arrived, and within half an hour had found and repaired the fault - a loose connection inside the ice maker. Thanks to the excellent service from Samsung and Domex we are able to enjoy our ice maker once again!”

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Posted 7 years ago

“" My appliance is still under guarantee and had a fault. Domex were nominated by the manufacturers and sent an engineer to fix it. All very efficient and quick from customer service to engineer visit. Job well done"”

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Posted 7 years ago

“""The work was done quickly and efficiently. The engineer wore protective foot ware and tidied up after his work.”

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Posted 7 years ago

“Ivo was very professional and quickly diagnosed the problem with my oven and fixed it. Excellent service. Thank you”

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Posted 7 years ago

“George identified the problem quickly, explained patiently and was very polite”

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Posted 7 years ago

“The service from Alex the engineer was professional and polite, he explained very simply to me the problem and how it would be repaired”

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Posted 7 years ago

“I was referred by the manufacturer for a repair to the washing machine. Domex was able to bring my appointment forward. Evgeni, the engineer, arrived on time. He addressed the problem quickly, checked that everything was in working order, and gave additional sound advice. He was polite and efficient. I wouldn't hesitate to use Domex again, or recommend them to friends.”

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Posted 7 years ago

“Alex the engineer was excellent - did a great job”

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Posted 7 years ago

“Your engineer was very professional and did a good job”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews