Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service from the booking agent and from the engineer. The repair of our dryer was inexpensive, the engineer turned up at the time quoted, ringing before he arrived. I would unhesitatingly recommend Domex”

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Posted 5 years ago

“i would recommend domex to anyone e needing appliance repairs. They're engineers are so friendly and professional they staid for nearly 2 hours to fix my cooker and only charged me £12 as was under warranty from the last time it broke 5 months ago. Great company would definitely recommend .”

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Posted 5 years ago

“Samsung created a problem for fridge users in relation to its filter replacement process. Kalin of Domex was sent to sort the problem today and succeeded courteously, professionally and timeously. Much appreciated!”

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Posted 5 years ago

“Keep Million miles away from Domex appliance repair company The company does not even deserve 1star, engineer informed (after insisting on a constructive reply to what was wrong with my fridge) us at the time of inspection of the fridge that motor is cracked, and informed me that someone from their office would call me by 5pm or next day morning to update us with the repair. Neither they called me on the same day or the following day, I received a text message the next day stating "report has been submitted to Dometic and General" This is not quite the answer I was looking forward to, so I chased Domex with an update, at which point they informed me that Domestic and General has cancelled my policy and thus they are unable to repair the fridge. Of course, disappointed with their decision I asked for the repair report, so I can take this up with Samsung as the motor has 10 years warranty. The report obviously did not mention anything about motor being damaged, all it stated was "The appliance is BER as refrigerant system is blocked" By the way "BER" stands for Beyond Economical Repair. Furthermore, their customer service person informed me that there is also a gas leak from the fridge which they can not trace as it could be leaking from anywhere within the fridge, Shouldn't the engineer be warning us of this dangerous situation of a gas leak!!!. by the way gas leak fault is not even mentioned in the report.”

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Posted 5 years ago

“I had a visit from one of your engineers VLADIMIR I must say what a lovely man , he was very courteous , he came to mend my tumble dryer he went over every thing inside and out to find my problem even had the back off, such a nice man, the problem was I was getting a grinding noise, he even put his head into drum to check and found a tiny oblong magnet had come out my sons pocket and wedged itself between drum and machine as drum went round it was rubbing making this grinding noise well done Vladimir he also put new light in my was flashing, thank you very much”

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Posted 5 years ago

“Excellent and prompt service provided by Domex on behalf of manufacturer”

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Posted 5 years ago

“This is my first time using DOMEX to repair my SMEG oven. Communication is good and engineer was very professional. Happy to recommend DOMEX”

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Posted 5 years ago

“Hi I had Sid coming to repair my freeze. He did an excellent t job and explained thing i need to know. Thanks.”

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Posted 5 years ago

“Had absolutely amazing service from Domex. Super-polite, friendly, knowledgeable professionals. Thank you!”

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Posted 5 years ago

“My fab' 12 year old Rangemaster 110 now has a new fan and been serviced. Cant thank your engineer Daniel enough. Very polite and competent engineer. Indeed, got my fan oven going for the first time in 5 years! Will definitely use Domex again. Thanks. Respect. (Job ref' 19210177)”

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Posted 5 years ago

“Extremely helpful, discussed charges before arrival. Managed to repair and not tell me I needed a new part. Very quick and also polite.”

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Posted 5 years ago

“Easy to use, friendly staff that really know what they are talking about and explain things in a way that you really understand. Really competitive prices and hassle free service, I would definitely recommend to anyone looking for a confident repair.”

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Posted 5 years ago

“We were assigned an honest, helpful engineer who fixed our hob in record time. Extremely happy with the service.”

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Posted 5 years ago

“Very speedy reply, engineer attended within an hour of my request. Helpful and informative. Problem was identified and with spares carried in the van fix completed within an hour of arrival. All in all very efficient.”

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Posted 5 years ago

“Great engineer Victor. Fixed our washing machine in no time. Appreciate that we was seen same day! Very helpful and provided great explanations to my questions.”

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Posted 5 years ago

“Excellent engeneer, Nick and his trainie! They done the job in no time and was free of charge as still in warranty! I got my washing machine back! Higly recommend it! 👍💪”

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Posted 5 years ago

“Thanks to Nick for the quick fix of the problem! I recommend the services of DOMEX.”

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Posted 5 years ago

“Very quick response and arrival. Polite and efficient engineer, Stan.”

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Posted 5 years ago

“I phoned Tuesday and got a phone call from your company Wednesday. I got a choice of an appointment today or Saturday and chose today. Kosta phoned half an hour before he arrived, he got straight onto sorting my cooker and within about 20 minutes he’d sorted what the problem was and fixed it. He was very polite and very efficient. Thank you for a great, worry free service from initial phone call to finish”

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Posted 5 years ago

“Most efficient service. Calls made when they said they would be made and engineers turned up during the period given. Second time we have used Domex, and we will continue to use them.”

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Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews