Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a shakey start, ie was told that someone woul contact me and didn’t and I had to contact them after 2days myself again. The engineer Mo arrived promptly, phoned to say when he would arrive ( and did) showed me his id at the door, put shoe protectors on before entering and fixed my washing machine. He explained things and was very polite and helpful. Thank you Mo and well done. 02/08/219”

Helpful Report

Posted 5 years ago

“This is the first time we have this Company and would certainly recommend them. Our freezer was not working properly so I telephoned them to make arrangements for an engineer to come and fix it. The operator was very polite and made the appointment with no fuss. The engineer (Chris) arrived within the time slot having telephoned me about 20 minutes before his arrival. He showed me his photographic Company pass without me having to ask for it. He was extremely polite, courteous, clean and professional. He sorted the problem out and gave us advise on the freezer for future use. He was very knowledgeable and a true asset to the Company. We would certainly use them again without hesitation should we get a problem with any kitchen items.”

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Posted 5 years ago

“The engineer on arrival was very polite and helpful, i explained the situation about my washing machine, he found the problem and did the necessary adjustment. In doing so he found another problem and sorted it out,the engineer left his surroundings clean and gave me some tips which was richly appreciated. AND FOR THAT I GAVE THE ENGINEER FIVE STARS AND I WAS VERY SATISFIED ABOUT THE WORK THAT WAS DONE. And i apologies i did not catch his name”

Helpful Report

Posted 5 years ago

Dear Catherine, Thank you for your time and kind words, we really appreciate it. Engineer's name is Victor and he is much like the rest of the team, happy to help and go the extra mile. Kind Regards, Graham R. Customer Experience Manager

Posted 5 years ago

“Excellent service from Sid, friendly, effective repair”

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Posted 5 years ago

“Come as soon as I called real friendly kind best there is”

Helpful Report

Posted 5 years ago

“Just had a visit from Sid to look at our Samsung fridge freezer. He called 30 mins before he arrived. Showed me his ID at the door and also asked if he should remove his shoes! Asked what the problem was. Inspected the appliance. Informed me he would need to order 2 parts and should be within a week to arrange fitting. Sid was polite and efficient.”

Helpful Report

Posted 5 years ago

“Very nice repairer, turned up on time and quite professional to fix a Beko washing machine. So a quality company. But: did not hold the parts; these would be needed to be imported from Turkey which would take a further week and he seemed very unsure about whether that would fix the problem. So that would have been a further £140 for parts and labour, another day off work, a further week without a washing machine and I might still have needed to buy a new one. I should have just replaced it from the start and not bothered with Domex.”

Helpful Report

Posted 5 years ago

Dear Philip, Thank you for providing your feedback and your job reference number which helped us look into the repair history. After checking your appliance, Martin, our engineer, did not find any component to be at fault other than the main board. Often being an electronic component we are unable to be 100% certain if faulty, unless of course there is physical damage to it. The part is in stock in UK and would've been an extra 2-3 days to complete the repair at cost of £108 including parts, labour and vat (part cost is £69.33). I can see that Martin's report simply reads that during his visit you had already made your mind up about a new appliance. As much as an engineer could give you a rough guidance about parts cost and ETA of the part, it's best to allow our back office team to do so. They would've needed about 1-2 hours to provide you with the most precise and accurate cost and ETA. I'm glad that you found Martin professional and well mannered. Also, our pricing allowed you to put the labour of £39 towards your new appliance, having only paid the diagnostic. I hope the above provides more insight and we hope to be of assistance in future. Kind Regards, Ross G. Co-founder/GM

Posted 5 years ago

“Very pleased efficient service ,very helpful would recommend”

Helpful Report

Posted 5 years ago

“Very efficient and friendly service, I would not hesitate you recommend this company. Excellent.”

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Posted 5 years ago

“Paul did a fantastic job in replacing two key parts in my Samsung induction hob. Thanks so much Paul and Domex.”

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Posted 5 years ago

“I have been very impressed with the service and professionalism of Domex - they were straight about the work needed (not pushy) and prices - the engineer was very thorough (Dido) and pleasant - generally a good outfit to know about when appliances start playing up!!!”

Helpful Report

Posted 5 years ago

Dear Sally, Thank your time giving us your feedback. I'm glad to hear that you found our service professional, thorough and transparent when it comes to prices. Although the repair outcome of your Bosch Fridge wasn't the one we desired, we are delighted that you are impressed. Since you put 3 star out of 5, I am slightly confused and I would like to learn more about where we were short as far as your experience is concerned. So I would really appreciate if you could drop me a line to graham.r@domex-uk.co.uk. Thank you in advance. Kind Regards, Graham R. Customer Experience Manager

Posted 5 years ago

“Sid was very helpful and even cover his shoes because it was raining which i so appreciated he looked over everything and nothing was left not to check hopefully when my parts arrive it will be Sid.”

Helpful Report

Posted 5 years ago

Dear Beverly, Thank you for your kind feedback. Looking after your property is key part of our service delivery and I am glad to see Sid cuts no corners. We prefer whoever start the job to see it through so it should be the same engineer. Kind Regards, Graham R. Customer Experience Manager

Posted 5 years ago

“Just unhappy with their poor engineers and small talk excuses.....I could go on and on but just get your appliances fixed elsewhere and save yourself some hassle”

Helpful Report

Posted 5 years ago

Dear Par4mrl, It's obvious that you are disappointed with our service and we are sorry to see it. We have requested you to provide us with your job reference and/or post code so we can identify you and have an opportunity to see what had gone wrong. The very least, your feedback will help us understand what caused your disappointment and could help us improve in future. I hope you will email me back with your details soon to graham.r@domex-uk.co.uk Kind Regards, Graham R. Customer Experience Manager Domex

Posted 5 years ago

“Sid,came and did our repair today. Polite and on time. Gave good advice for future use.”

Helpful Report

Posted 5 years ago

“Fantastic service. Engineer so efficient, knowledgeable and courteous. Very reasonable service and felt total confidence in them. Customer service team also very efficient, patient and polite. My Neff washing machine repaired.”

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Posted 5 years ago

“Excellent service lovely friendly engineer very polite, would 100% use this company again.”

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Posted 5 years ago

“They are the BEST home repair company for washing machines. I would higy recommend them to everyone. And ask for Boris. He's great”

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Posted 5 years ago

“Good service at a reasonable price”

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Posted 5 years ago

“Fast, accurate and on time engineer on site .Svet, the engineer, was friendly, polite, professional, courteous and he definitely knew what he was doing. He give me the details of what he was doing during the repair. I will recomand you to all my friends, especially that someone check my washing machine 4 days ago, and theyr result was tottaly wrong. So, thank you Svet, and thank you Domex!”

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Posted 5 years ago

“Samsung manufacturer sent a Domex engineer to inspect/repair my washing machine in less than 48 hrs, very prompt. Domex engineer was friendly, polite, professional, courteous and he definitely knew what he was doing. If there were 100 stars i would tick all of them. If i was to describe the service i recieved in one word, it would be EXCELLENT Thank you”

Helpful Report

Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews