Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a fantastic result! I called only yesterday with a broken fridge freezer- the man was very polite and helpful in booking an engineer to come out to me today. The engineer had the right parts and also called me as I was not present to update me the cost of repair etc. Highly recommend and fridge now fixed.”

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Posted 9 years ago

“I had never heard of Domex before, so was weary when I contacted them. I was pleasantly surprised by their lovely customer service, and even more so by how quickly I was able to book an appointment and the date given. When the engineer arrived he was so polite and nice. He immediately got to work on my oven, and in a few minutes identified the problem and had it fixed within twenty minutes. Throughout the whole process he clearly explained what he was doing and was so careful when handling the oven. I am truly over the moon with this experience and will, if I have to, be using Domex again. Thank you kind engineer!!!”

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Posted 9 years ago

“I had an appointment booked on a day that suited me (on the Friday of the same week) and was told to expect an engineer between 7am - 1pm. I felt this was a reasonable time window as it left half the day free. Domex also have a company policy where they call you about half-an-hour before the engineer arrives so that you're kept informed. I really appreciated this. The engineer arrived at about half-past ten on the day, and must have had the back open and was working on the washing machine in under a minute. It was fixed in only 15 minutes! Something that I was sure was a major mechanical fault, turned out to be a circuit board which the engineer just replaced on the spot. I received a concise explanation and a service note. Our household was left with a newly rediscovered ability to wash high volumes of clothing, just as the weekly queue was about to begin! The website is also easy to use for getting relevant updates and contacting Domex. The only negative was that the web addresses on the service note were all broken links. I would definitely recommend this service to a friend.”

Helpful Report

Posted 9 years ago

Dear Nate, Thank you for your time giving us, and everyone else, your feedback. We've noted the Service Note link to site issue and will get that looked at and sorted. We try our best to narrow the time slot to 3 hours but that easily could backfire especially in unpredictable circumstances which London offers daily. But glad that the call-on-the-way policy did make it up for you. Finally, happy customers like you, is what we strive for and thrive as a team. See you next time. Regards, Domex

Posted 9 years ago

“Great customer service dept, excellent engineer, dryer fault fixed at a very reasonable rate. Would call them out again for any other appliance issues. Highly recommended.”

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Posted 9 years ago

“My Samsung Fridge Freezers display was not showing the correct reading so called Domex as under guarantee from Samsung. Was surprised that an engineer was arranged within three days. The engineer, called Marius, was extremely polite and well mannered. He told me exactly what he was doing to my fridge/freezer. It was fixed within half an hour. He phoned also to let me know he would be at my house within 10 minutes, which was great as it gave me enough time to empty my fridge without the food going off. Highly recommend Domex again.”

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Posted 9 years ago

“Job number 15380364 CAlled to mend an old SMEG cooker. My guy arrived within the specified time, took great care to ensure that, when moving the v heavy cooker out of its place, our wooden floor was not damaged. He identified and fixed not only the main problem but also the irritating little isuues I have been living with for literally years (broken lamps, intermittent ignition of the gas rings). He was courteous, efficient and highly competent. He had the spares in his van. And the price was really good (call out plus parts £120 ish). Thank you Domus - definitely recommend”

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Posted 9 years ago

“I am extremely satisfied with the service from Domex. The engineer certainly knew his business and more about some queries I had about the machine than anything I'd got when engaging with the manufacturer. He called me about 20 minutes before his arrival and when he came to the door, he immediately showed me his ID card. After reviewing my perceived problem he then checked the machine, recognised what I was expressing concern about, reassured me that all was well and was on his way without any fuss whatever. As a field engineer, advisor and problem solver, I could not have wished for better.”

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Posted 9 years ago

“Job 15380483 (21/9/150 The Beko engineer called me 30 minutes before he arrived to give me time to prepare. He arrived on the dot and politely introduced himself as Nikcolay the engineer who was here to repair the washing machine. He was extremely polite and courteous. Very conscious about any potential leaks from my washing machine on my floor and took great care to minimise any spillage as he worked. He not only was able to diagnose the fault within minutes but actually showed me the most useful way to help myself if similar issues re-occured. We are very happy with the service. Thank you Domex and Nick who is a credit to your company. Mike ( from Tooting)”

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Posted 9 years ago

“the engineers was very good at fixing the faults, above and beyond the call of duty..........”

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Posted 9 years ago

Dear Customer, Your feedback is appreciated! So that we praise the relevant person would you kindly verify your review by clicking on the link sent via email by Reviews.co.uk. Thanks again in advance. Regards, Domex

Posted 9 years ago

“Personally having use this company i do not believe all these so called good reviews posted here probably posted by friends and family. I am posting this review and will be monitoring to see if it is taken down as i suspect it will. This company came out to repair my american fridge freezer they are useless and do not have a clue how to repair these refrigerators. They told me so much bull basically to throw the refrigerator away because of the costs of repair. I would and could easily have done this and would have been hundreds out of pocket. Manage to get problem fix for less than a hundred quid. Buyer beware check and ask question first do not be fooled by their fancy ADS as the old saying goes all fur coat and no knickers. If you have an american refrigerator do not let them anywhere it. Contacted the manufacturer who told me they are no longer using their services because of the numerous complaints so they are no longer approved so why are they still saying they are approved a bit dodgy.”

Helpful Report

Posted 9 years ago

Dear Nat, I am sorry to hear that you are disappointed with our service and I expected to see your escalation/complaint logged on our system. However, I found nothing under this email address. Since there is very little information about you, your repair or even the date of visit(s), If you kindly provide more info (as per my email), we'll check our records and see how we can assist. All our reviews, regardless of star rating are live and it is simply because we look after our customers that the positive ones dominate! As for yours, it's already live! Regards Domex

Posted 9 years ago

“Efficient customer service pre appointment, excellent service by repair man, fair pricing. Highly recommended”

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Posted 9 years ago

Dear Customer, Thank you for your kind words. Would you simply verify your review by clicking on the link in the email sent by reviews.co.uk please? Thanks again

Posted 9 years ago

“The service overall is 5 star. Domex fixed my Indesit washing machine at very reasonable price and despite the 2 visits, i could see the progress on the website. Everyone from telephone operators to engineer were very polite and helpful and you could tell they are all willing to help. Thank you.”

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Posted 9 years ago

“I have today (5/9/15) booked a repair to my Fridge Freezer it's for the ice making bit, they don't have an appointment till next Friday 11/9/15, that just very poor. I have had to use Domex be for and they where very good when they got here”

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Posted 9 years ago

“Would use the company again very polite and helpful and worry free”

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Posted 9 years ago

Dear Jay, Thank you for your time giving us your feedback and you are spot on... we'd like to think of Domex as "worry free" service and most importantly your Samsung fridge freezer is up and running again, credit to our brilliant engineer, Marius Look forward to being of service soon.

Posted 9 years ago

“Very polite and efficient engineer. Good service”

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Posted 9 years ago

“Excellent service - repair man called 10 mins before arrival, explained the problem with my fridge freezer and fixed it. He had the parts to hand and cleaned up afterwards. I would use this company again.”

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Posted 9 years ago

“we called a technician to fix our dryer machine. The service was reliable and timely. The technician was very polite, fixed the technical fault quickly and explained it to me promptly. excellent service !”

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Posted 9 years ago

“From the telephone operator to the engineer I found domex to be helpful and professional. I will use them again.”

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Posted 9 years ago

“I found this service extremely friendly, efficient, professional and very helpful. Your representative explained things really well and was very polite. I will definitely use this company again for my out of warranty products. Thanks again.”

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Posted 9 years ago

“I was advised to use your service and that advice proved to be very good. The problem was solved to my total satisfaction. The representative of your company was polite and helpful and very efficient. One may hope never to need your services again as I hope my machine wont give me more problems but if it does your company will be my first port of call to get help”

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Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews