Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the fact that I was given a detailed account of how much the repair would cost . The engineer (Dido) rang before he arrived .He explained what was the problem and the total charge of the work. I was very impressed with his politeness and efficiency. Even though there was nothing wrong with my appliance I was impressed by his honesty. I just paid the diagnostic fee. I would recommend this company and use them again. Sylvia Walthamstow”

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Posted 5 years ago

“Very happy with repair of my Smeg gas hob by Stan today. Service was prompt and efficient. Stan was very courteous and knowledgable, he explained everything before proceeding with repair. Would def use again. Thank you.”

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Posted 5 years ago

“When I first rang Domex Appliance Services I was very impressed with the fact that I was given a detailed account of how much the repair would cost . The engineer rang before he arrived .He explained what was the problem and the total charge of the work. I was very impressed with his politeness and efficiency.”

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Posted 5 years ago

“Fantastic, professional service from Dido. Fully recommend.”

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Posted 5 years ago

“The man from Domex ( Dido ) Very punctual ,courteous and polite and informative”

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Posted 5 years ago

“The man from Domex ( Dido ) Very punctual ,courteous and polite and informative”

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Posted 5 years ago

“Prompt appointment , engineer on time politr, explained everything and fair charge. Would definitely use again.”

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Posted 5 years ago

“First time using Domex, but went with them given their excellent reviews. They quoted a price in advance. Appointment got brought forward due to a cancellation - bonus. Engineers were on time, showed their ID cards, covered their shoes, and got straight to work. They were very efficient, clean and tidy, and transparent about the prices. They quickly identified the problem and repaired my washing machine. No new parts needed. Just a fried circuit board which their repaired with a bit of solder. My washing machine was 7 years old Bosch. I had already replaced the heating element and thermistor myself...but this didn't solve the problem. Engineers were kind enough to test the old parts and confirm thats not the problem. They were done within 1 hour. Final price was the same as was quoted when I booked the appointment and what they confirmed when they arrived. It's been 2 weeks since the fix, and used the washing machine several times. Everything seems to be working perfectly so far, with no issues. Will definitely use again, and highly recommend this company.”

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Posted 5 years ago

“Very fast, friendly and efficient service”

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Posted 5 years ago

“Vladimir came within the slot specified, calling me before to make sure I was home. Friendly and professional. Explained all costs very clearly and walked through the job and what it involved step by step. Made many helpful recommendations. He got the job done efficiently. Will definitely use this company again. 5/5.”

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Posted 5 years ago

“A Domex, engineer arrived to look at my 6 month old Beko washing machine, he turned up took some photos of the outside of the machine and did not look inside the machine. What he failed to tell me was that my washing machine which was on a purpose built rock solid wooden platform would be out of guarantee if it was not directly on the floor. Especially once he’d taken and sent the photos to Beko without my consent. When I spoke to Customer Services Managerabout this practice. It became clear that he had no real interest in helping me and was only interested in telling me that my guarantee was void due to a technicality. Describing the wooden joiner made platform as a pallet, quite insulting to both me and my joiner. Very arrogant response, smart Alec! I have since had the Shock absorbers replaced for a nominal fee and the machine now works perfectly. Very quick easy and cheap repair to my £400 machine. I now have no guarantee which I’m really not worried about. Just relieved that I won’t be relying on Domex to help me in the future. Very disappointing service and Managerial attitude.”

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Posted 5 years ago

Dear Mr Brooker, You appliance is still under manufacturer's guarantee and Domex as an Approved Service Centre for Beko have to abide by the rules and instruction they provide. You machine had not been installed according to Beko's instructions and Beko had refused to cover this repair, period. You are right that the appliance only needed a pair of shock absorbers, which had gone faulty this quick as result of the improper installation. The fault with the glass of the door is merely as result of washing items of clothing with either zip and/or buckle which is evident from the scratches left on the glass (improper loading, again part of user manual) This was a great opportunity for you to see where your installation went wrong and what you need to do to rectify it and also identifying what else is wrong with your machine, all free of charge! Instead you view it as 3 star service from Domex e.g. shooting the messenger. Sadly, we can't go against Beko and we have to follow their instructions which in this case seem to disagree with and that's where this review should be address to! Graham R Domex

Posted 5 years ago

“Job Reference 18491239. Stan arrived within the specific timeline. Very friendly chap who worked in a very clean and tidy way which gives confidence that he is going to do a good job. Replacement elements were installed so we now have our oven operational in time for Christmas. Thanks Stan, Kam and Domex”

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Posted 5 years ago

“Sid was a great engineer. He realised the problems straight away. He is a credit to the company with his polite and courteous way of working and explaining everything.”

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Posted 5 years ago

“Sid arrived and did all the checks on the fridge and updated us to his progress. Very friendly helpful. Job Ref 18480632”

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Posted 5 years ago

“Repair man Venko, job no.18460902. Arrived well within time frame, very polite, jolly and professional. Repair done to good standard. Thank you”

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Posted 5 years ago

“Engineer Stan visited to fix a few problems with cooker.Was waiting for usual 5 minute visit and I have to order parts after waiting in half a days.So so surprised when problems fixed and explained. Very professional, friendly and efficient service. Thank you.”

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Posted 5 years ago

“Very helpful, thoughtful and knowledgeable engineer - Julius - very reassuring as a customer”

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Posted 5 years ago

“Great service, very friendly and polite engineer. Efficient service.”

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Posted 5 years ago

“Great service. Efficient and effective. The service engineer was very polite, timely and clearly well trained.”

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Posted 6 years ago

“Superb service. Engineer arrived early in the day and had the problem identified in minutes, and was fixed in half an hour. Job done !”

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Posted 6 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews