Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,472 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,472 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the engineers was very good at fixing the faults, above and beyond the call of duty..........”

Helpful Report

Posted 9 years ago

Dear Customer, Your feedback is appreciated! So that we praise the relevant person would you kindly verify your review by clicking on the link sent via email by Reviews.co.uk. Thanks again in advance. Regards, Domex

Posted 9 years ago

“Personally having use this company i do not believe all these so called good reviews posted here probably posted by friends and family. I am posting this review and will be monitoring to see if it is taken down as i suspect it will. This company came out to repair my american fridge freezer they are useless and do not have a clue how to repair these refrigerators. They told me so much bull basically to throw the refrigerator away because of the costs of repair. I would and could easily have done this and would have been hundreds out of pocket. Manage to get problem fix for less than a hundred quid. Buyer beware check and ask question first do not be fooled by their fancy ADS as the old saying goes all fur coat and no knickers. If you have an american refrigerator do not let them anywhere it. Contacted the manufacturer who told me they are no longer using their services because of the numerous complaints so they are no longer approved so why are they still saying they are approved a bit dodgy.”

Helpful Report

Posted 9 years ago

Dear Nat, I am sorry to hear that you are disappointed with our service and I expected to see your escalation/complaint logged on our system. However, I found nothing under this email address. Since there is very little information about you, your repair or even the date of visit(s), If you kindly provide more info (as per my email), we'll check our records and see how we can assist. All our reviews, regardless of star rating are live and it is simply because we look after our customers that the positive ones dominate! As for yours, it's already live! Regards Domex

Posted 9 years ago

“Efficient customer service pre appointment, excellent service by repair man, fair pricing. Highly recommended”

Helpful Report

Posted 9 years ago

Dear Customer, Thank you for your kind words. Would you simply verify your review by clicking on the link in the email sent by reviews.co.uk please? Thanks again

Posted 9 years ago

“The service overall is 5 star. Domex fixed my Indesit washing machine at very reasonable price and despite the 2 visits, i could see the progress on the website. Everyone from telephone operators to engineer were very polite and helpful and you could tell they are all willing to help. Thank you.”

Helpful Report

Posted 9 years ago

“I have today (5/9/15) booked a repair to my Fridge Freezer it's for the ice making bit, they don't have an appointment till next Friday 11/9/15, that just very poor. I have had to use Domex be for and they where very good when they got here”

Helpful Report

Posted 9 years ago

“Would use the company again very polite and helpful and worry free”

Helpful Report

Posted 9 years ago

Dear Jay, Thank you for your time giving us your feedback and you are spot on... we'd like to think of Domex as "worry free" service and most importantly your Samsung fridge freezer is up and running again, credit to our brilliant engineer, Marius Look forward to being of service soon.

Posted 9 years ago

“Very polite and efficient engineer. Good service”

Helpful Report

Posted 9 years ago

“Excellent service - repair man called 10 mins before arrival, explained the problem with my fridge freezer and fixed it. He had the parts to hand and cleaned up afterwards. I would use this company again.”

Helpful Report

Posted 9 years ago

“we called a technician to fix our dryer machine. The service was reliable and timely. The technician was very polite, fixed the technical fault quickly and explained it to me promptly. excellent service !”

Helpful Report

Posted 9 years ago

“From the telephone operator to the engineer I found domex to be helpful and professional. I will use them again.”

Helpful Report

Posted 9 years ago

“I found this service extremely friendly, efficient, professional and very helpful. Your representative explained things really well and was very polite. I will definitely use this company again for my out of warranty products. Thanks again.”

Helpful Report

Posted 9 years ago

“I was advised to use your service and that advice proved to be very good. The problem was solved to my total satisfaction. The representative of your company was polite and helpful and very efficient. One may hope never to need your services again as I hope my machine wont give me more problems but if it does your company will be my first port of call to get help”

Helpful Report

Posted 9 years ago

“I was apprehensive about choosing an appliance repair firm. I was afraid of overcharging and missed appointments. I couldn't have chosen a better vendor in Domex. Arranging over the internet was efficient, and the pricing is clear (and tremendous value). Telephone support is very good with polite staff. They also call you 15-20 minutes before arrival which is very handy. The technician clearly identifies himself with a badge before entering your home. He was courteous and knew what he was doing, and ran some diagnostics that identified the problem. He was efficient, knowledgeable and explained everything clearly. He also respected the furnishings (ie. protected the floor when draining the washing machine). Even though I've used them just this once, I don't have the sense this is a one-off. They are at the top of my list the next time I need appliance servicing.”

Helpful Report

Posted 9 years ago

Dear Michael, Thank you for your kind words and you'll be pleased to know that the respective members of our team who had a touch points with you will be praised accordingly for the great job they do every day! Glad to be on top of your list and we too look forward to being of service. Regards Domex

Posted 9 years ago

“It has to be 5 stars. one of the most experienced, friendly professionals I have come across. Happy to find someone like Domex who's to reliable, efficient , friendly and true professionals. Without a doubt, I will use their services again and I will also refer to my friends and family. extremely happy with the service. Regards, Ram”

Helpful Report

Posted 9 years ago

Dear Mr Gunjaipalli, Mo is one of our experienced and friendly field team of over 30 engineers. Glad you are delighted with our service and we look forward to being of assistance in future. Regards Domex

Posted 9 years ago

“Engineer arrived on time, was friendly and helpful. Washing machine will need replacing but there was no pressure selling. Will consider buying new machine from Domex after doing a bit of research on the machine I need. Keith Mason Ealing”

Helpful Report

Posted 9 years ago

Dear Keith, Thank you for your feedback! You are absolutely right, it's entirely down to you and we'll only do whatever you are happy with or wish us to do. Regards Domex

Posted 9 years ago

“Haier wine cooler. Called the engineer out as we had a fault code appear. He very quickly sorted this out and reset the cooler. Cause for this was probably the extreme hot weather we had two weeks ago, causing the machine to over work. Now I know and will make sure a window or door is left ajar should we be blessed with summer once again. Thank you for your good response.”

Helpful Report

Posted 9 years ago

Dear Mr McCafferty, thank you for your feedback and glad we sorted your wine cooler. Any problems in or out of warranty, you know where we are. Regards Domex

Posted 9 years ago

“Terrible, terrible, terrible, terrible. Came out to fix my machine under warranty, told me it was infested with mice (although I have proof that I did not have an infestation. What there may have been was remnants from an old infestation but it wasn't current). Never bothered to call me and tell me the job had been cancelled, just left me hanging on thinking that my repair was going ahead. Had to phone them up to be told the ridiculous news. Tried to say that the fault with my machine was caused by mice that I didn't have. Caused massive problems with my warranty company, which I am still dealing with now four months later trying to get a resolution. I would not bother with Domex, there are other repair companies out there that will do the job and give so much better customer service. Only use if being repaired under warranty.”

Helpful Report

Posted 9 years ago

Dear Mr Hall, Thank you for sharing your frustration with us. Firstly, our customer service manager advised you on 13/07/2015 17:11 that we wouldn't be able to assist with the repair which not only presents a health risk to our staff but also unpleasant work condition too. Secondly, shortly after (13/07/2015 17:27) we spoke to you we notified your warranty provider accordingly. Further more on the next day, we additionally responded to Domestic & General escalation team, who promised to ring you / contact you with an alternative resolution e.g. a third party repair, replacement etc. We understand you may feel frustrated but as you can see we have done all in our power as quickly as we could. Also, while we'd like to always go the extra mile we can't ask our staff to work in such conditions i.e. in present of mice droppings , however the fact the mice may not be present. Finally, Domestic & General are going to offer you a resolution so if you haven't so far contact them direct to discuss. Kind Regards Domex

Posted 9 years ago

“I am very grateful to Domex. My daughter had ordered a Bosch tumble dryer which needed to be installed and placed on a stacking tray atop of the machine, a job which Bosch refused to do. I spent ages trying to find someone to take on the job and Domex agreed. Two engineers arrived and worked in a small and very confined space; in no time they managed to assemble the tray and lift the dryer onto the tray with only inches to spare on either side. Thank you Domex for professional and efficient service!! E Godsall”

Helpful Report

Posted 9 years ago

“I cannot speak highly enough of the service engineer who fixed my fridge freezer, which had intermittantly started making a horrible noise. He explained what he was going to do, made it make one sort of unhealthy noise, when I said that wasnt the problem noise it had been making he listened to what I said, continued to work, sucessfully reproduced the fault noise, fixed it and clearly explained the problem - checking that there was no other problem with it before leaving for his next appointment. I have to say this totally contrasts with the attitude of a competitor called out for a different appliance who said there was no unusual noise being made and implied I was hallucinating and hearing things! I am extremely happy with the service provided by domex, and have no hesitation in recommending them to others”

Helpful Report

Posted 9 years ago

Dear J Carter, we do always endevour to be thorough and profound both in terms of our diagnostic and in terms of the repair. So I am glad that the engineer did spent enough time and gone to the bottom of the fault. Finally, thank you for your time in leaving us your feedback. Regards Domex

Posted 9 years ago

“Like many reviewers, I wish I could put excellent. It is usually a headache to get an appliance repaired, but using Domex took all that away. The service engineer was very polite and knowledgeable and at no point did I feel costs were going to get out of hand without my having the opportunity to discuss matters. Domex saved me buying a new washing machine - I am very pleased indeed and will always use them in future.”

Helpful Report

Posted 9 years ago

Dear Catherine, We are delighted to hear that we've managed to change your perception about appliance servicing and most of all to have captured and made you happy. Your words are spot on and reflect our approach i.e. we are open and transparent when it comes to dealing with our customers especially on the ever so sensitive subject like costs! Your kind feedback is appreciated and being shared with all involved! Thank you.

Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,472 reviews