Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was apprehensive about choosing an appliance repair firm. I was afraid of overcharging and missed appointments. I couldn't have chosen a better vendor in Domex. Arranging over the internet was efficient, and the pricing is clear (and tremendous value). Telephone support is very good with polite staff. They also call you 15-20 minutes before arrival which is very handy. The technician clearly identifies himself with a badge before entering your home. He was courteous and knew what he was doing, and ran some diagnostics that identified the problem. He was efficient, knowledgeable and explained everything clearly. He also respected the furnishings (ie. protected the floor when draining the washing machine). Even though I've used them just this once, I don't have the sense this is a one-off. They are at the top of my list the next time I need appliance servicing.”

Helpful Report

Posted 9 years ago

Dear Michael, Thank you for your kind words and you'll be pleased to know that the respective members of our team who had a touch points with you will be praised accordingly for the great job they do every day! Glad to be on top of your list and we too look forward to being of service. Regards Domex

Posted 9 years ago

“It has to be 5 stars. one of the most experienced, friendly professionals I have come across. Happy to find someone like Domex who's to reliable, efficient , friendly and true professionals. Without a doubt, I will use their services again and I will also refer to my friends and family. extremely happy with the service. Regards, Ram”

Helpful Report

Posted 9 years ago

Dear Mr Gunjaipalli, Mo is one of our experienced and friendly field team of over 30 engineers. Glad you are delighted with our service and we look forward to being of assistance in future. Regards Domex

Posted 9 years ago

“Engineer arrived on time, was friendly and helpful. Washing machine will need replacing but there was no pressure selling. Will consider buying new machine from Domex after doing a bit of research on the machine I need. Keith Mason Ealing”

Helpful Report

Posted 9 years ago

Dear Keith, Thank you for your feedback! You are absolutely right, it's entirely down to you and we'll only do whatever you are happy with or wish us to do. Regards Domex

Posted 9 years ago

“Haier wine cooler. Called the engineer out as we had a fault code appear. He very quickly sorted this out and reset the cooler. Cause for this was probably the extreme hot weather we had two weeks ago, causing the machine to over work. Now I know and will make sure a window or door is left ajar should we be blessed with summer once again. Thank you for your good response.”

Helpful Report

Posted 9 years ago

Dear Mr McCafferty, thank you for your feedback and glad we sorted your wine cooler. Any problems in or out of warranty, you know where we are. Regards Domex

Posted 9 years ago

“Terrible, terrible, terrible, terrible. Came out to fix my machine under warranty, told me it was infested with mice (although I have proof that I did not have an infestation. What there may have been was remnants from an old infestation but it wasn't current). Never bothered to call me and tell me the job had been cancelled, just left me hanging on thinking that my repair was going ahead. Had to phone them up to be told the ridiculous news. Tried to say that the fault with my machine was caused by mice that I didn't have. Caused massive problems with my warranty company, which I am still dealing with now four months later trying to get a resolution. I would not bother with Domex, there are other repair companies out there that will do the job and give so much better customer service. Only use if being repaired under warranty.”

Helpful Report

Posted 9 years ago

Dear Mr Hall, Thank you for sharing your frustration with us. Firstly, our customer service manager advised you on 13/07/2015 17:11 that we wouldn't be able to assist with the repair which not only presents a health risk to our staff but also unpleasant work condition too. Secondly, shortly after (13/07/2015 17:27) we spoke to you we notified your warranty provider accordingly. Further more on the next day, we additionally responded to Domestic & General escalation team, who promised to ring you / contact you with an alternative resolution e.g. a third party repair, replacement etc. We understand you may feel frustrated but as you can see we have done all in our power as quickly as we could. Also, while we'd like to always go the extra mile we can't ask our staff to work in such conditions i.e. in present of mice droppings , however the fact the mice may not be present. Finally, Domestic & General are going to offer you a resolution so if you haven't so far contact them direct to discuss. Kind Regards Domex

Posted 9 years ago

“I am very grateful to Domex. My daughter had ordered a Bosch tumble dryer which needed to be installed and placed on a stacking tray atop of the machine, a job which Bosch refused to do. I spent ages trying to find someone to take on the job and Domex agreed. Two engineers arrived and worked in a small and very confined space; in no time they managed to assemble the tray and lift the dryer onto the tray with only inches to spare on either side. Thank you Domex for professional and efficient service!! E Godsall”

Helpful Report

Posted 9 years ago

“I cannot speak highly enough of the service engineer who fixed my fridge freezer, which had intermittantly started making a horrible noise. He explained what he was going to do, made it make one sort of unhealthy noise, when I said that wasnt the problem noise it had been making he listened to what I said, continued to work, sucessfully reproduced the fault noise, fixed it and clearly explained the problem - checking that there was no other problem with it before leaving for his next appointment. I have to say this totally contrasts with the attitude of a competitor called out for a different appliance who said there was no unusual noise being made and implied I was hallucinating and hearing things! I am extremely happy with the service provided by domex, and have no hesitation in recommending them to others”

Helpful Report

Posted 9 years ago

Dear J Carter, we do always endevour to be thorough and profound both in terms of our diagnostic and in terms of the repair. So I am glad that the engineer did spent enough time and gone to the bottom of the fault. Finally, thank you for your time in leaving us your feedback. Regards Domex

Posted 9 years ago

“Like many reviewers, I wish I could put excellent. It is usually a headache to get an appliance repaired, but using Domex took all that away. The service engineer was very polite and knowledgeable and at no point did I feel costs were going to get out of hand without my having the opportunity to discuss matters. Domex saved me buying a new washing machine - I am very pleased indeed and will always use them in future.”

Helpful Report

Posted 9 years ago

Dear Catherine, We are delighted to hear that we've managed to change your perception about appliance servicing and most of all to have captured and made you happy. Your words are spot on and reflect our approach i.e. we are open and transparent when it comes to dealing with our customers especially on the ever so sensitive subject like costs! Your kind feedback is appreciated and being shared with all involved! Thank you.

Posted 9 years ago

“This is the first time that Domex have fixed an appliance (Smeg range cooker) for me, and 'Very good' should read "Excellent". The engineer (same for both the diagnostic and repair) was very polite and very efficient. He showed his ID upon arrival as stated online. Once the repairs were completed he also showed me all the parts that he replaced. During the diagnostic visit he explained (very clearly) what all the problems were, and how they could be repaired. Communications, from the first phone call to the emails and engineer calls were second to none. The charges were very reasonable too. I can honestly say that I've never been this impressed by any other service company. I thoroughly recommend, and thank Domex for their excellent service.”

Helpful Report

Posted 9 years ago

Dear Mr Carter, thank you for taking the time to feedback to us. This is important to keep the level of service at its highest but also re-iterate the importance of the "small" things to all our team member. Extremely happy we have exceeded your expectations and look forward to helping you in future. Thank you. Domex

Posted 9 years ago

“'Very good' does not do the service we had today justice. The engineer was very polite and efficient. He showed us the faulty part and the one he fitted and explained in a language we could understand what had caused the problem. He cleaned up the little mess he made and even coped with my 2 young children running around the kitchen! Thank you Domex, I would thoroughly recommend them.”

Helpful Report

Posted 9 years ago

Dear Rachel, glad to hear you are pleased with the service and your kind comments will be shared with all involved. Now you know Domex, so if you need us just give us a call. Thank you.

Posted 9 years ago

“Good. Quick. Reliable and competitively priced, thank you.”

Helpful Report

Posted 9 years ago

“I had this company too repair my washing machine the engineer phoned to say how long he would be when he arrived showed i.d itold what was happening with the machine he seemed to know before he touched the machine and he was right machine up and running quickly done as well good company”

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Posted 9 years ago

Mr Beer, your feedback is valued and shared with everyone involved, I'm happy we got your Beko washer up and running again. See you soon. Thank you.

Posted 9 years ago

“Engineer great! Found fault straight away but had to order part . 4 days later he arrived to fit new part, even phoning half an hour before his arrival to say he was on his way. Very courteous and professional.”

Helpful Report

Posted 9 years ago

Mr. . El geunnach, thank for taking the few minutes to give us your feedback and we are indeed delighted to hear you are pleased with the service we have provided to you on behalf of Beko. It's important to know that the product is only as good as its after sales support. Regards Domex

Posted 9 years ago

“The office staff were very prompt in responding to the call. Availability of engineer to inspect was the next day. Having found fault with compressor in my LG fridge freezer, domex was quick to order and have fixed the fridge within 5 working days. The service engineer Marius was very helpful, polite and knowledgeable. Will surely use Domex again (not that I want to!!!!...lol...) i would rather have all my appliances work well.”

Helpful Report

Posted 9 years ago

“They did everything as promised: phoned ahead to confirm, arrived promptly, very polite and effective solution to the problem. i will use them again.”

Helpful Report

Posted 9 years ago

“Excellent customer service by Darius. He was very polite and explained everything.”

Helpful Report

Posted 9 years ago

“I've used Domex twice now (on my rather ancient washing machine and tumble dryer) - all sorted to perfection. Fast response, brilliant service plus advice on how to avoid the same problems happening again. Cannot recommend enough.”

Helpful Report

Posted 9 years ago

Dear Gill, thank you for your kind words and yes and most importantly no distress in your family - clean clothes! See you next time. Domex

Posted 9 years ago

“Will definitely use Domex for next domestic crisis. Good telephone service with people who knew what they were talking about. They called and texted when they said they would and no being passed around and left endlessly on hold. Engineer arrived on time and did the job fast and efficiently at a good price (replacing smashed glass door of my oven). So... all good. Highly recommend Domex. One minor niggle. Soon after I paid, my bank's fraud department contacted me to say my card had been used to pay a company in The Netherlands. Most likely my payment to Domex, I thought, so called their office to confirm this. The guy on the phone repeatedly denied payments were processed through the Netherlands. Result was 30 mins of my life lost to your-call-is-in-a-queue-hell to my bank's fraud dept - who confirmed the payment was to Domex as I'd suspected. Be good if Domex workers aware of Netherlands link to avoid tedious waste of time. Every other aspect good though.”

Helpful Report

Posted 9 years ago

Hi Angela, Thank you for your feedback and we are delighted to hear that you had a positive experience. We use Chip&Pin card payment provider called Payleven, which use a Netherlands based bank to handle the payments. This is the reason for the warning trigger from your bank. However, it's all legitimate and a lot safer in general. Regards Domex

Posted 9 years ago

“I've used Domex on another occasion over 1 year ago and I must say the consistence in their service is great. Nice customer service on the phone, engineers polite and call upfront (i guess when they are directly employed and not contractors makes a difference). Also very good value for money, though there are cheaper one man companies, I guess you get what you pay for. Thanks Domex”

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Posted 9 years ago

“Excellent service - no drama at all. Was given a next day slot, the engineer arrived on time, spotted a faulty wiring issue that was mended at no extra cost :) More than happy to have my old Beko fixed up and running again. Well done!”

Helpful Report

Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews